Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
- channels2×1.41%
- customer feedback2×1.41%
- feedback2×1.41%
- ratings2×1.41%
Voice (Digital Assessments & Surveys)
Voice can replace paper assessments with digital ones to process information even after years, help in quicker resolution of a problem at hand. BRANDING: You can build beautiful and branded templates with your own logos, Images, Colour themes & background images SUPER SIMPLIFIED ASSESSMENT/SURVEY CREATION Anyone.. Literally anyone can create assessments/surveys just like that with easy to use drag and drop features.. ASSESSMENT/SURVEY MEDIUM You can send out assessments/surveys through Email, SMS, Web links. AUTOMATED OBJECT MAPPING Response received from the assessments/surveys are automatically mapped to the case or appropriate record in Salesforce MOBILE FRIENDLY We have made it responsive and you don't have to worry about rendering in different mediums REPORTS & DASHBOARD Inbuilt Centralized dashboard & the facility to generate reports on the response received Planned for Next Release: ✔ Ability to capture images & comments for questions (Useful in Field Service) ✔ Integration with Amazon SES, Sendgrid, Mailgun, Sparkpost, Sendpulse, Mailjet for bulk email.
Top keywords
- assessments4×2.56%
- assessments surveys3×1.92%
- images3×1.92%
- surveys3×1.92%
- anyone2×1.28%
- assessment2×1.28%
- assessment survey2×1.28%
- dashboard2×1.28%
