Should I choose Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or 360 Ringless Voicemail for Salesforce: Native Voicemail Solution?

360 Ringless Voicemail for Salesforce: Native Voicemail Solution holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or 360 Ringless Voicemail for Salesforce: Native Voicemail Solution?

Both apps are one-click installs from the Salesforce AppExchange. Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving has the deeper published review base (8 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving typically suits early-stage and growth-mode teams based on its published review base (8 reviews). 360 Ringless Voicemail for Salesforce: Native Voicemail Solution typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving and 360 Ringless Voicemail for Salesforce: Native Voicemail Solution?

Migration support varies by app and category. Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving and 360 Ringless Voicemail for Salesforce: Native Voicemail Solution both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 360 Ringless Voicemail for Salesforce: Native Voicemail Solution" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Voice Essentials for vs 360 Ringless — Salesforce

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving vs 360 Ringless Voicemail for Salesforce

Side-by-side comparison · 24 data points

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

4.6·8reviews

Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving	360 Ringless Voicemail for Salesforce
Tagline	“Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.”250 chars	“Reach customers seamlessly with 360 Ringless Voicemail, natively built on Salesforce. Send ringless voicemail drops, bulk voicemail, and automated voice messaging to increase response rates and scale outreach without cold calling.”230 chars
Description	1186 / 2000 chars59% used	1190 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	NeuraFlash LLC	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

8 metrics · auto-computed

Feature comparison between Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving and 360 Ringless Voicemail for Salesforce: Native Voicemail Solution
Metric	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving	360 Ringless Voicemail for Salesforce: Native Voicemail Solution
Rating	4.6 ★	★ 5.0 ★
Total reviews	★ 8	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	9	9
Languages	1 supported	16 supported
Listed since	Jul 2022	Sep 2024

Listed	July 26, 2022	September 9, 2024

Last updated	—	—

3. Features

As listed by each developer

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Sentiment Advisor - Real-time sentiment analysis ● Understand & Visualize Sentiment during the conversation ● Track sentiment scores for reporting and WFM
Ambient Knowledge - Automatically display Knowledge Articles ● Listen and understand real-time conversations ● Display Knowledge Articles based on conversation context ● Improve agent efficiency and accuracy
Network quality gauge - Ensure your agents connection ● Customizable thresholds for network speed ● Check for Latency with your Amazon Connect instance ● Capture specific speeds for easily sending to supervisors & WFM if there is an issue
Visual Voicemail - Manage voicemails directly in Salesforce ● Collect Voicemails ● Play Voicemail directly in console ● Create Cases with call details and call Transcript ● Create records (Cases, Leads, Tasks, etc) based on Voicemail to manage workflow
After Call Work - Control time spent after calls ● Customizable thresholds for warnings/timeouts ● Toast & Browser Notifications ● Auto-close tab to free up availability
Agent Wallboard - Track time in status ● Track Time in Status (how long have I been on break? How long have I been taking calls?) ● Dynamic time in utility title allows agents to track time without needing to open the utility ● Real-time Call Metrics
Contact Center Wallboard - Immediate call details ● Supports all Realtime & Historic metrics from AWS ● Configurable Refresh Rate ● Includes Tile and Grid style views ● Configurable SLAs for each metric
Voicemail Drop for High Velocity Sales - Reach a larger audience! ● Create pre-recorded and consistent messaging ● Drop messages when you hit a prospect’s voicemail, and move onto the next prospect ● Hit your outbound dialing quota faster
Mass Provision Users - Get users up and running in no time! ● Mass Select Users to be added to your Contact Center ● Automatically assign Service Cloud Voice licenses & permission sets ● Automatically assign AWS Routing Profiles & Security Profiles

360 Ringless Voicemail for Salesforce

Unlimited & Automated Sending: Send ringless voicemails (voice drops) one-on-one or in bulk without limits, schedule delivery for later, or automate via Flows and Campaigns—no call required.
Real-Time Delivery Analytics: Gain real-time insights into voicemail drop performance—track deliverability, callback rates, and sent vs. undelivered breakdowns.
Effortless & Non-Intrusive: Send voice messages that feel like missed calls with no ringing or disruption, using an intuitive no-code interface anyone can navigate.
Direct-to-Voicemail Delivery with Flexible Sending: Send messages straight to recipients’ Salesforce voicemail inboxes without ringing or disruption, using List Views or Salesforce Reports for flexible bulk delivery.
CRM & Drip Campaign Integration: Connect with Salesforce or other CRMs to automate personalized Salesforce voice drops and boost engagement by adding voicemails to your drip campaigns.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving	360 Ringless Voicemail for Salesforce
outreach	Not ranked	#3
cloud voice	#4	Not ranked
voice	#5	Not ranked
service cloud voice	#5	Not ranked
effortlessly	Not ranked	#7

7. App details

Long-form description · keyword frequency

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. NeuraFlash Voice Essentials is purpose-built to fill the gaps in Salesforce’s voice offering. This product uses AWS technology (Lex & Amazon Comprehend) to provide agent & supervisor productivity enhancements as well as Voice Insights, a full set of analytics on your contact center’s performance. Voice Insights give you a 360 view of your call center performance. Voice Essentials is 100% native to the Salesforce platform, and enhances the agent experience so they can deliver an excellent customer experience. ● Top Level Dashboards and detailed reports to understand performance ● Ability to track metrics and trends ● Total Calls per day (inbound/outbound/transferred) ● Call Abandonment ● Average Agent Handle Time, Wait & Hold Times ● After Call Work Time ● First Call Resolution ● Call Reason by Case Type ● And More! ● Ability to set targets and SLAs and flag when they are met ● Allow supervisors to track long-term KPIs to service customers most efficiently

Top keywords

call5×2.94%
voice5×2.94%
agent3×1.76%
performance3×1.76%
salesforce3×1.76%
1002×1.18%
ability2×1.18%
amazon2×1.18%
center2×1.18%
essentials2×1.18%
experience2×1.18%
insights2×1.18%

360 Ringless Voicemail for Salesforce

Don't let busy schedules and missed calls hinder your outreach efforts. Salesforce Ringless Voicemail offers a seamless solution, enabling you to engage customers effortlessly, even when they can't answer. Now reach one or many customer effortlessly with Salesforce’s Ringless Voicemail Global Expansion Accelerator: Seamlessly connect with global audiences using our HIPAA-compliant voicemail/mass communication solution, ensuring swift and secure outreach worldwide. Real-Time Campaign Insights: Gain immediate visibility into campaign performance with our comprehensive tracking system, facilitating dynamic adjustments and maximizing ROI with precision. Enhanced Response Rates: Salesforce ringless voicemail ensures that recipients can conveniently access messages stored in their voicemail inbox, increasing the likelihood of them listening and responding. Personalized Communication: With Ringless voicemail sales representatives can effortlessly send personalized voicemail messages at scale, enhancing the relevance and impact of their communication. Unique Automated Follow-Ups: Automated follow-ups with ringless voicemail help in nurturing leads and maintaining engagement.

Top keywords

voicemail8×5.41%
ringless5×3.38%
ringless voicemail5×3.38%
communication3×2.03%
effortlessly3×2.03%
salesforce3×2.03%
automated2×1.35%
automated follow-ups

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving vs 360 Ringless Voicemail for Salesforce

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

1. Listing metadata

360 Ringless Voicemail for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving · 0 changes

360 Ringless Voicemail for Salesforce · 1 changes

7. App details

Frequently asked

Is Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or 360 Ringless Voicemail for Salesforce: Native Voicemail Solution cheaper?

Which has better reviews, Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or 360 Ringless Voicemail for Salesforce: Native Voicemail Solution?

Should I choose Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or 360 Ringless Voicemail for Salesforce: Native Voicemail Solution?

Which is faster to set up, Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or 360 Ringless Voicemail for Salesforce: Native Voicemail Solution?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving and 360 Ringless Voicemail for Salesforce: Native Voicemail Solution?