Which has better reviews, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Should I choose RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Both apps are one-click installs from the Salesforce AppExchange. Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving has the deeper published review base (8 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant typically suits early-stage and growth-mode teams based on its published review base (4 reviews). Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Migration support varies by app and category. RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

RingByName Telephony vs Voice Essentials for — Salesforce

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant vs Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Side-by-side comparison · 24 data points

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant

5.0·4reviews

Business telephony integration for Salesforce through an AppExchange Plugin. Make and receive phone calls using your business phone number directly through Salesforce. Contact details screenpop on inbound calls and click-to-call for outbound calls.

salesforcepaid

1. Listing metadata

Field-level data

	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
Tagline	“Business telephony integration for Salesforce through an AppExchange Plugin. Make and receive phone calls using your business phone number directly through Salesforce. Contact details screenpop on inbound calls and click-to-call for outbound calls.”250 chars	“Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.”250 chars
Description	758 / 2000 chars38% used	1186 / 2000 chars59% used
Screenshots	—	—
Languages	enptes	en
Platforms	Salesforce	Salesforce
Developer	RingByName	NeuraFlash LLC

At a glance

8 metrics · auto-computed

Feature comparison between RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving
Metric	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
Rating	★ 5.0 ★	4.6 ★
Total reviews	4	★ 8
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	3 supported	1 supported
Listed since	Aug 2018	Jul 2022

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant at paid, Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Who should pick what

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	August 15, 2018	July 26, 2022

Last updated	—	—

3. Features

As listed by each developer

What can the RingByName Salesforce Plugin do? • Sync contacts and notes so that callers can be welcomed by name • Displays caller details in pop-up window allowing quick access to customer records.
• Make and receive calls directly from within Salesforce using click-to-call • Display matching contacts on calls to or from your business phone number -- view and update contact information through Salesforce.com and Salesforce iOS and Android apps.
• Automatically logs calls and notes to your Salesforce contacts.

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Sentiment Advisor - Real-time sentiment analysis ● Understand & Visualize Sentiment during the conversation ● Track sentiment scores for reporting and WFM
Ambient Knowledge - Automatically display Knowledge Articles ● Listen and understand real-time conversations ● Display Knowledge Articles based on conversation context ● Improve agent efficiency and accuracy
Network quality gauge - Ensure your agents connection ● Customizable thresholds for network speed ● Check for Latency with your Amazon Connect instance ● Capture specific speeds for easily sending to supervisors & WFM if there is an issue
Visual Voicemail - Manage voicemails directly in Salesforce ● Collect Voicemails ● Play Voicemail directly in console ● Create Cases with call details and call Transcript ● Create records (Cases, Leads, Tasks, etc) based on Voicemail to manage workflow
After Call Work - Control time spent after calls ● Customizable thresholds for warnings/timeouts ● Toast & Browser Notifications ● Auto-close tab to free up availability
Agent Wallboard - Track time in status ● Track Time in Status (how long have I been on break? How long have I been taking calls?) ● Dynamic time in utility title allows agents to track time without needing to open the utility ● Real-time Call Metrics
Contact Center Wallboard - Immediate call details ● Supports all Realtime & Historic metrics from AWS ● Configurable Refresh Rate ● Includes Tile and Grid style views ● Configurable SLAs for each metric
Voicemail Drop for High Velocity Sales - Reach a larger audience! ● Create pre-recorded and consistent messaging ● Drop messages when you hit a prospect’s voicemail, and move onto the next prospect ● Hit your outbound dialing quota faster
Mass Provision Users - Get users up and running in no time! ● Mass Select Users to be added to your Contact Center ● Automatically assign Service Cloud Voice licenses & permission sets ● Automatically assign AWS Routing Profiles & Security Profiles

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
calls	#1	Not ranked
cloud voice	Not ranked	#4
voice	Not ranked	#5
service cloud voice	Not ranked	#5
phone number	#9	Not ranked

6. App details

Long-form description · keyword frequency

RingByName is a cloud-based PBX and VoIP service provider. We provide Enterprise class business phone service and powerful UCaaS features, combined with built-in customer contact and journey management tools. Our platform offers cutting edge features such as business texting, analytics, call recording, and mobile applications. It’s powerful and easy to manage platform allows enterprises to easily deploy and maintain across multiple locations. RingByName’s Salesforce plug-in allows you to integrate the power of RingByName with your Salesforce account. Install the RingByName application via the Salesforce App Exchange and extend the power of RingByName beyond a simple click-to-call interface into a fully integrated marriage of telephony and CRM.

Top keywords

ringbyname5×4.63%
salesforce3×2.78%
allows2×1.85%
business2×1.85%
platform2×1.85%
power2×1.85%
power of ringbyname2×1.85%
service2×1.85%

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. NeuraFlash Voice Essentials is purpose-built to fill the gaps in Salesforce’s voice offering. This product uses AWS technology (Lex & Amazon Comprehend) to provide agent & supervisor productivity enhancements as well as Voice Insights, a full set of analytics on your contact center’s performance. Voice Insights give you a 360 view of your call center performance. Voice Essentials is 100% native to the Salesforce platform, and enhances the agent experience so they can deliver an excellent customer experience. ● Top Level Dashboards and detailed reports to understand performance ● Ability to track metrics and trends ● Total Calls per day (inbound/outbound/transferred) ● Call Abandonment ● Average Agent Handle Time, Wait & Hold Times ● After Call Work Time ● First Call Resolution ● Call Reason by Case Type ● And More! ● Ability to set targets and SLAs and flag when they are met ● Allow supervisors to track long-term KPIs to service customers most efficiently

Top keywords

call5×2.94%
voice5×2.94%
agent3×1.76%
performance3×1.76%
salesforce3×1.76%
1002×1.18%
ability2×1.18%
amazon2×1.18%

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant vs Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant

1. Listing metadata

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving cheaper?

Which has better reviews, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Should I choose RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?