Which works better for small vs large Salesforce AppExchange admins?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Call Logic typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

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Cisco Customer vs Call Logic — Salesforce

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs Call Logic

Side-by-side comparison · 24 data points

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

5.0·5reviews

Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.

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1. Listing metadata

Field-level data

	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Call Logic
Tagline	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars	“Call Logic is auto dialing software that helps teams get through their calls more efficiently. Whether it be cold calling new contacts, marketing to old contacts, or even reaching out to current customers, it is simple for you to meet your goals!”246 chars
Description	1140 / 2000 chars57% used	920 / 2000 chars46% used
Screenshots	—	—
Languages	enja	en
Platforms	Salesforce	Salesforce
Developer	Cisco Systems, Inc.	Double A Solutions
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and Call Logic
Metric	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Call Logic
Rating	5.0 ★	5.0 ★
Total reviews	★ 5	1
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	2 supported	1 supported
Listed since	Oct 2014	May 2021

Last updated	—	—

Keyword	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Call Logic
call	#10	#11

6. App details

Long-form description · keyword frequency

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%
cisco2×1.26%
cisco cjp2×1.26%
cjp2×1.26%
control2×1.26%

Call Logic

The BEST Auto Dialing Software For Business Businesses are using auto dialing software to reach more contacts and drive more business. Our auto dialer is built to make outbound calls easier. We take care of the hard work so you can focus on the sale. Call Logic is a fully-compliant auto dialing software that helps teams get through their calls more efficiently. Whether it be cold calling new contacts, marketing to old contacts, or even reaching out to current customers – Call logic makes it simple for you to meet your goals! Call Logic offers the best customer experience on both ends of the call. Most dialers get a bad reputation for something called Telemarketing Delay (that pause/wait time after the contact says hello). Without telemarketing delay, you’ll be connected right away with your contact who answers in LIVE TIME when they say “Hello.” That’s the power of Call Logic!

Top keywords

call5×3.29%
auto4×2.63%
call logic4×2.63%
logic4×2.63%
auto dialing3×1.97%
auto dialing software3×1.97%
contacts3×1.97%
dialing3×1.97%
dialing software3×1.97%

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs Call Logic

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

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Call Logic

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Frequently asked

Is Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Call Logic cheaper?

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Should I choose Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Call Logic?

Which is faster to set up, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Call Logic?

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