Which works better for small vs large Salesforce AppExchange admins?

mDrafty | The First Email Service App in Salesforce 💌 typically suits early-stage and growth-mode teams based on its published review base (76 reviews). Email-to-Case: AI Edition | Advanced Case Management | Case Classification typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

mDrafty | The First vs Email-to-Case: AI — Salesforce

Email-to-Case vs mDrafty | The First

Side-by-side comparison · 24 data points

Email-to-Case

4.5·2reviews

Hyper-optimized Case Management: Email to Case on Steroids. Deploy AI for case enrichment, case triage, sentiment analysis, case classification, case flags, case timers. Dramatically improve productivity and meet SLAs. The truly premium Email to Case app

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1. Listing metadata

Field-level data

	mDrafty \| The First	Email-to-Case
Tagline	“⭐ 4.99 Rating - A Top-Rated Email App for Salesforce. Turn every customer email into complete, owned and actionable history on the right record. ✅ EAC & Email-to-Case Alternative ✅ Shared Inbox ✅ Email Visibility On Records ✅ Email Tracking & Management”253 chars	“Hyper-optimized Case Management: Email to Case on Steroids. Deploy AI for case enrichment, case triage, sentiment analysis, case classification, case flags, case timers. Dramatically improve productivity and meet SLAs. The truly premium Email to Case app”254 chars
Description	1200 / 2000 chars60% used	1195 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	GOAT Email	Ortoo

At a glance

8 metrics · auto-computed

Feature comparison between mDrafty | The First Email Service App in Salesforce 💌 and Email-to-Case: AI Edition | Advanced Case Management | Case Classification
Metric	mDrafty \| The First Email Service App in Salesforce 💌	Email-to-Case: AI Edition \| Advanced Case Management \| Case Classification
Rating	★ 5.0 ★	4.5 ★
Total reviews	★ 76	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 4 tiers	1 tier
Listed features	9	9
Languages	16 supported	1 supported
Listed since	Apr 2021	Dec 2023

Listed	April 8, 2021	December 8, 2023

Last updated	—	—

3. Features

As listed by each developer

mDrafty | The First

EMAIL-TO-CASE & EMAIL VISIBILITY ✔ Improve Email-to-Case Workflows ✔ Alternative to Einstein Activity Capture (EAC) ✔ Complete Email Visibility on Any Record ✔ Full Email Threads & Email History ✔ Email Tracking on Standard & Custom Objects ✔ Shared Inbox
ENHANCED EMAIL COMPOSER ✔ Auto Draft Emails ✔ Advanced Email Signatures ✔ Unlimited Daily Email Sending ✔ Enhanced Email Formatting ✔ Predefined Email Content ✔ Email Translation for Multilingual Teams ✔ Built-in Email Spell Check ✔ No Email Body Length
ADVANCED EMAIL THREAD MANAGEMENT ✔ Multi-Threads on all Objects and Records ✔ Smart Inbox Rules & Email Routing ✔ Automated Thread Labels & Categorization ✔ Automated Follow-Ups & Reminders ✔ Control Thread Visibility by Team or Role ✔ Shared Inbox Collab
SHARED INBOX & TEAM COLLABORATION ✔ Shared Mailbox Management ✔ Email Assignment & Ownership ✔ Queue-Based Communication ✔ Team Collaboration on Email Threads ✔ Customer Communication Tracking ✔ Unresolved Email Management ✔ Automated Email Routing
EMAIL TRACKING & REPORTING ✔ Email Activity Tracking ✔ Email Open & Click Tracking ✔ Email Performance Reporting ✔ Response Time Analytics ✔ Team Email Reporting ✔ Email Engagement Analytics ✔ Team Performance Metrics ✔ Customer Communication Analytics
UPGRADED EMAIL TEMPLATE FUNCTIONALITIES ✔ Cross Object Merge Fields ✔ Lightning & Classic Email Templates ✔ Email Template Usage Counter ✔ Retain Original Message when Replying ✔ Advanced Email Template Automation ✔ Dynamic Email Personalization
CUSTOM OBJECT EMAIL MANAGEMENT ✔ Email on Custom Object ✔ Multi-Level Cross Object Merge Fields ✔ Email History on Custom Records ✔ Custom Object Automation ✔ Record-Specific Email Experiences ✔ Related Record Email Context ✔ Cross Object Email Automation
EMAIL SECURITY & GOVERNANCE ✔ Control Email Visibility by Team, Queue & Role ✔ Secure Internal & External Communication ✔ Data Residency ✔ Email Audit Trail & History ✔ Phishing Email Detection & Management ✔ Compliance-Ready Email Governance
OUTLOOK & GMAIL COMPATIBILITY ✔ Outlook Compatible ✔ Gmail Compatible ✔ Alternative to Einstein Activity Capture ✔ Native Email Storage ✔ Complete Email History in Salesforce ✔ Email Attachments Stored in Salesforce ✔ Replace Email Sync Limitations

Email-to-Case

INSTANTLY CREATE AND ENRICH CASES Create Cases automatically from inbound emails, enrich with data from elsewhere in Salesforce or from external sources using AI
AUTOMATED TRIAGE Instantly triage and categorize inbound emails, then triage and classify any new cases. Automatically prioritize urgent Cases based on content, urgency and customer profile.
SENTIMENT ANALYSIS Deploy AI to assess the tone and sentiment of each communication, identifying critical issues that require immediate attention. Automatically prioritize or escalate time-critical Cases.
PROACTIVE SLA MONITORING Track and manage SLA-bound Cases in real-time. Send alerts (to case owners and/or managers) for Cases at risk of an SLA breach
REAL-TIME NOTIFICATIONS Keep agents promptly informed with instant alerts on new or updated cases via email, Slack, Teams and other channels
DYNAMIC CASE ASSIGNMENT Deploy Q-assign for Service for an end-to-end Case Management system. Intelligently route of cases to the most suitable service agent based on their expertise and workload. Trigger "next best action" via AI-powered Plug-in Actions

Keyword	mDrafty \| The First	Email-to-Case
email to case	#2	#4
case management	#8	#6
on case	#7	#12
case	#7	#12

7. App details

Long-form description · keyword frequency

mDrafty | The First

Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects. Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record. ✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture. Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email. Start your free trial

Top keywords

email23×15.44%
activity4×2.68%
email-to-case4×2.68%
visibility4×2.68%
activity capture3×2.01%
capture3×2.01%
complete3×2.01%
complete email3×2.01%
einstein3×2.01%
einstein activity3×2.01%
einstein activity capture3×2.01%
email history3×2.01%

Email-to-Case

Email to Case: Ultimate Edition - transforms Salesforce case management by leveraging AI to automate & enhance every aspect of case handling. ● Automated Case Creation & Update: Instantly transform emails into cases & automatically update from subsequent emails ● AI-Driven Case Triage and Prioritization: Use advanced AI algorithms to classify and prioritize cases based on their content, urgency, & customer profile ● Data Enrichment: Automatically enhance cases with data extracted from emails and external sources ● Sentiment Analysis: Deploy AI to assess tone & sentiment, identifying critical issues that require immediate attention ● Real-Time Notifications: Keep agents promptly informed with instant alerts on new or updated cases ● Proactive SLA Monitoring: AI-powered tracking & management of SLAs, with alerts for cases at risk ● Deploy Case Deflection, Case Timers & Case Flags ● Custom Workflow Automation: Trigger specific, tailored actions such as sending follow-up emails or task creation based on case attributes ● Dynamic Case Management & Assignment (add-on): Intelligent routing of cases to the most suitable service agent based on expertise and workload www.ortooapps.com

Top keywords

case10×6.21%
cases6×3.73%
emails4×2.48%
ai3×1.86%
management3×1.86%
alerts2×1.24%
automatically2×1.24%
case management2×1.24%

Frequently asked

Common questions about this comparison

Is mDrafty | The First Email Service App in Salesforce 💌 or Email-to-Case: AI Edition | Advanced Case Management | Case Classification cheaper?

Both mDrafty | The First Email Service App in Salesforce 💌 and Email-to-Case: AI Edition | Advanced Case Management | Case Classification offer paid plans only. mDrafty | The First Email Service App in Salesforce 💌 starts at paid; Email-to-Case: AI Edition | Advanced Case Management | Case Classification starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, mDrafty | The First Email Service App in Salesforce 💌 or Email-to-Case: AI Edition | Advanced Case Management | Case Classification ?

mDrafty | The First Email Service App in Salesforce 💌 has the higher average rating (5.0★ from 76 reviews) compared to Email-to-Case: AI Edition | Advanced Case Management | Case Classification (4.5★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose mDrafty | The First Email Service App in Salesforce 💌 or Email-to-Case: AI Edition | Advanced Case Management | Case Classification ?

mDrafty | The First Email Service App in Salesforce 💌 holds the higher average rating (5.0★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, mDrafty | The First Email Service App in Salesforce 💌 or Email-to-Case: AI Edition | Advanced Case Management | Case Classification ?

Both apps are one-click installs from the Salesforce AppExchange. mDrafty | The First Email Service App in Salesforce 💌 has the deeper published review base (76 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Email-to-Case vs mDrafty | The First

Email-to-Case

1. Listing metadata

mDrafty | The First

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

mDrafty | The First · 3 changes

Email-to-Case · 0 changes

7. App details

Frequently asked

Is mDrafty | The First Email Service App in Salesforce 💌 or Email-to-Case: AI Edition | Advanced Case Management | Case Classification cheaper?

Which has better reviews, mDrafty | The First Email Service App in Salesforce 💌 or Email-to-Case: AI Edition | Advanced Case Management | Case Classification ?

Should I choose mDrafty | The First Email Service App in Salesforce 💌 or Email-to-Case: AI Edition | Advanced Case Management | Case Classification ?

Which is faster to set up, mDrafty | The First Email Service App in Salesforce 💌 or Email-to-Case: AI Edition | Advanced Case Management | Case Classification ?

See full keyword rankings, install trends, and weekly alerts

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