mDrafty | The First
Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects. Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record. ✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture. Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email. Start your free trial
Top keywords
- email23×15.44%
- activity4×2.68%
- email-to-case4×2.68%
- visibility4×2.68%
- activity capture3×2.01%
- capture3×2.01%
- complete3×2.01%
- complete email3×2.01%
- einstein3×2.01%
- einstein activity3×2.01%
- einstein activity capture3×2.01%
- email history3×2.01%
Coveo - AI-Powered Search & Recommendations for Salesforce
Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata. Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.
Top keywords
- coveo5×3.65%
- content4×2.92%
- ai-powered3×2.19%
- answering3×2.19%
- generative3×2.19%
- generative answering3×2.19%
- agents2×1.46%
- ai-powered search2×1.46%
