Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B?

AppRanks cannot separate these two on rating, because neither publishes one. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice does carry the larger published review base (32 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B?

Both apps are one-click installs from the Salesforce AppExchange. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the deeper published review base (32 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B?

Migration support varies by app and category. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Girik SMS & CTI vs Bringg (Zenkraft) — Salesforce

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B

Side-by-side comparison · 24 data points

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

5.0·32reviews

Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.

salesforce

1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“Zenkraft is a 100% Salesforce-native solution that extends B2B / D2C Commerce or Experience Cloud to: ☑ Automate shipping and fulfillment with 200+ carriers ☑ Retrieve estimated delivery dates / costs ☑ Generate labels ☑ Track shipments ☑ Initiate returns”255 chars
Description	1084 / 2000 chars54% used	1161 / 2000 chars58% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Girikon AI	Zenkraft, a Bringg Solution

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B
Rating	5.0 ★	—
Total reviews	32	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	5
Languages	1 supported	1 supported
Listed since	Jan 2025	Jan 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice at paid, Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice; mid-market and enterprise admins with specific feature requirements should evaluate both — Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B's 0-review base may include the workflow context that matches your specific use case better than Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice audit • Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B audit

Listed	January 14, 2025	January 20, 2021

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B

☑ Easily ship with 200+ carriers including FedEx, UPS, DHL, USPS, Doordash, and Shipt (supports parcel, same day, LTL, and owned-fleet shipping types) ☑ 100% Salesforce native - no need for complex integrations and maintenance
☑ Easily provide customers with multiple delivery options (including in-store pick-ups, same day, scheduled delivery) and optimize for the fastest/least expensive carrier ☑ Calculate accurate shipping costs and offer estimated delivery dates
☑ Increase brand engagement and reduce service inquiries with real-time tracking updates ☑ Drive more post-sale traffic by providing delivery status on your branded website vs a carrier’s site
☑ Streamline and simplify returns processing, RMA creation, and returns pick-up ☑ Allow customers to generate shipping labels and view drop-off locations
These features are also available for B2C sites built with Agentforce Commerce, provided through a separate package seen at this listing: https://appexchange.salesforce.com/appxListingDetail?listingId=3ab99a48-8e6d-47b4-9e40-390e27929333

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B
cti telephony	#3	Not ranked
call logging	#3	Not ranked
generate shipping labels	Not ranked	#5
returns generate shipping	Not ranked	#7
telephony	#9	Not ranked

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B

Zenkraft, a Bringg Solution, completes the B2B / D2C commerce or Experience Cloud site by bridging the gaps between your fulfillment operations and your customers’ experience. ☑ Easily ship with 200+ carriers including FedEx, UPS, DHL, USPS, Doordash, and Shipt (supports parcel, same day, LTL delivery, and owned-fleet shipping types) ☑ Provide customers or partners with multiple delivery options (including in-store pick-ups) and optimize for the fastest/least expensive carrier ☑ Calculate accurate shipping costs & offer estimated delivery dates for a better experience ☑ Reduce manual tasks with automated shipping labels & documentation, scale and printer integrations ☑ Increase brand engagement and improve customer service with real-time tracking updates ☑ Streamline and simplify returns processing, RMA creation, and returns pick-up ☑ Drive more post-sale traffic by providing delivery status on your branded website vs a carrier’s site Zenkraft has managed more than 150 million shipments worldwide since our founding, for customers including Marks & Spencer, Deciem, See’s Candy, West Marine, Louis Vuitton, Pet Supermarket, and hundreds more.

Top keywords

delivery4×2.52%
customers3×1.89%
experience3×1.89%
including3×1.89%
shipping3×1.89%
carrier2×1.26%
returns2×1.26%
site2×

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

1. Listing metadata

Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B cheaper?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B?

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Bringg (Zenkraft) Multi-Carrier Shipping, Tracking and Rates for Lightning B2B?