Email to Case (E2C) Advance | Expediting/Redefining Case Management Cycle
Email to Case Advance is built to tackle the everyday challenges of managing customer emails in Salesforce. It helps reduce clutter, ensures data accuracy, and makes case handling simpler for agents and smoother for customers. Features: - Prevent Public File Link Creation - Prevent Email Looping - Blacklist Domains and Emails - Account Approved Domains & Emails - Record Type-Based Configuration - Duplicate Case Merge/Delete - Personalized Comment Publisher Page - Enabled File Attachment - Switch Show between Public/Private Comments Checkbox - Keep Case and Account Teams in Loop Enabled File List Section - Sync with Available Recipient List - Auto Save Draft After Setting - Enable Case Summary Section - Enable Case Update Section - Public and Private FieldSet - Article Suggestions - Add Watchers to Cases - Image Text Extractor
Top keywords
- case6×4.51%
- emails3×2.26%
- file3×2.26%
- public3×2.26%
- section3×2.26%
- account2×1.50%
- domains2×1.50%
- email2×1.50%
- enable2×1.50%
- enable case2×1.50%
- enabled2×1.50%
- enabled file2×1.50%
mDrafty | The First
Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects. Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record. ✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture. Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email. Start your free trial
Top keywords
- email23×15.44%
- activity4×2.68%
- email-to-case4×2.68%
- visibility4×2.68%
- activity capture3×2.01%
- capture3×2.01%
- complete3×2.01%
- complete email3×
