Side-by-side comparison · 24 data points
The survey tool that speaks directly to Salesforce. Connect to any object, save answers in real time, guide personalized paths, and stay enterprise-grade compliant with full audit trails.
| TITAN Surveys for Salesforce | Zonka Feedback | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer |
Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.
| Metric | TITAN Surveys for Salesforce | Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 1 | ★ 2 |
| Free plan | — | — |
| Pricing | paid | paid |
| Listed features | 6 | ★ 9 |
| Languages | 15 supported | 17 supported |
| Listed since | Jul 2021 | Jan 2023 |
TITAN Surveys for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: TITAN Surveys for Salesforce at paid, Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: TITAN Surveys for Salesforce audit • Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT audit
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| Keyword | TITAN Surveys for Salesforce | Zonka Feedback |
|---|---|---|
| sync responses | #10 | #2 |
| trigger surveys | #11 | #3 |
| surveys | #11 | #9 |
| survey app | #21 | #8 |
| survey | #6 | #25 |
Both TITAN Surveys for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT offer paid plans only. TITAN Surveys for Salesforce starts at paid; Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT starts at paid. Compare the per-tier features in the Pricing section above before committing.
TITAN Surveys for Salesforce (5.0★, 1 reviews) and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT (5.0★, 2 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT does carry the larger published review base (2 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT has the deeper published review base (2 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
TITAN Surveys for Salesforce typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. TITAN Surveys for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from TITAN Surveys for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
