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1. Listing metadata
Field-level data| CMiC SYNC | Vonage Premier for Salesforce Voice Contact Center and CTI | |
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| Listed |
| CMiC SYNC | Vonage Premier for Salesforce Voice Contact Center and CTI | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer | ||
| Listed |
Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.
| Metric | CMiC SYNC | Vonage Premier for Salesforce Voice Contact Center and CTI |
|---|---|---|
| Rating | — | 4.9 ★ |
| Total reviews | 0 | 1k |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | ★ 5 | 3 |
| Languages | 2 supported | 1 supported |
| Listed since | Jan 2023 | May 2010 |
Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs CMiC SYNC's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: CMiC SYNC at paid, Vonage Premier for Salesforce Voice Contact Center and CTI at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CMiC SYNC's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — CMiC SYNC's 0-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: CMiC SYNC audit • Vonage Premier for Salesforce Voice Contact Center and CTI audit
| Last updated | — | — |
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| Keyword | CMiC SYNC | Vonage Premier for Salesforce Voice Contact Center and CTI |
|---|---|---|
| cloud voice | Not ranked | #1 |
| the world | Not ranked | #1 |
| cloud seamlessly integrate | Not ranked | #1 |
Both CMiC SYNC and Vonage Premier for Salesforce Voice Contact Center and CTI offer paid plans only. CMiC SYNC starts at paid; Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. CMiC SYNC fits better if you prioritize broader integrations; Vonage Premier for Salesforce Voice Contact Center and CTI is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
CMiC SYNC typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Vonage Premier for Salesforce Voice Contact Center and CTI aligns more with early-stage and growth-mode stores (1,042 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. CMiC SYNC and Vonage Premier for Salesforce Voice Contact Center and CTI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CMiC SYNC" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.