Is IMAGES App by SharinPix - THE Photo / Image Management for Salesforce or Case Response Tracker cheaper?

Case Response Tracker is the cheaper option — it offers a free plan (free). IMAGES App by SharinPix - THE Photo / Image Management for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

IMAGES App by SharinPix - THE Photo / Image Management for Salesforce typically suits early-stage and growth-mode teams based on its published review base (118 reviews). Case Response Tracker typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

IMAGES App by vs Case Response Tracker — Salesforce

IMAGES App by SharinPix - THE Photo / Image Management for Salesforce vs Case Response Tracker

Side-by-side comparison · 24 data points

IMAGES App by SharinPix - THE Photo / Image Management for Salesforce

5.0·118reviews

More than just an Image Uploader/Image slider/Capture & Manage Images like never before! Add/Edit/Resize Photos in any record UNLIMITED IMAGE STORAGE Support Salesforce App/Field Service even Offline AI Photo Analysis Image in PDF FOR AN IMAGE-POWERED SF

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1. Listing metadata

Field-level data

	IMAGES App by SharinPix - THE Photo / Image Management for Salesforce	Case Response Tracker
Tagline	“More than just an Image Uploader/Image slider/Capture & Manage Images like never before! Add/Edit/Resize Photos in any record UNLIMITED IMAGE STORAGE Support Salesforce App/Field Service even Offline AI Photo Analysis Image in PDF FOR AN IMAGE-POWERED SF”254 chars	“Customers respond to cases. Sometimes this is a simple thank you, other times this is a request/question that requires action. Case Response Tracker allows you to track, manage and report on these responses, ensuring that communications never get missed.”254 chars
Description	1195 / 2000 chars60% used	1185 / 2000 chars59% used
Screenshots	—	—
Languages	enfr	en
Platforms	Salesforce	Salesforce
Developer	SharinPix - the Image experts for Salesforce	Alscient

At a glance

8 metrics · auto-computed

Feature comparison between IMAGES App by SharinPix - THE Photo / Image Management for Salesforce and Case Response Tracker
Metric	IMAGES App by SharinPix - THE Photo / Image Management for Salesforce	Case Response Tracker
Rating	★ 5.0 ★	3.0 ★
Total reviews	★ 118	1
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	6 tiers	—
Listed features	★ 9	3
Languages	2 supported	1 supported
Listed since	Mar 2016	Nov 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, IMAGES App by SharinPix - THE Photo / Image Management for Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Case Response Tracker's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Case Response Tracker offers a free tier (free) while IMAGES App by SharinPix - THE Photo / Image Management for Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

IMAGES App by SharinPix - THE Photo / Image Management for Salesforce has the larger user base (118 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Case Response Tracker's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to IMAGES App by SharinPix - THE Photo / Image Management for Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Case Response Tracker's 1-review base may include the workflow context that matches your specific use case better than IMAGES App by SharinPix - THE Photo / Image Management for Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: IMAGES App by SharinPix - THE Photo / Image Management for Salesforce audit • Case Response Tracker audit

Listed	March 31, 2016	November 2, 2020

Last updated	—	—

3. Features

As listed by each developer

IMAGES App by SharinPix - THE Photo / Image Management for Salesforce

Images in Objects: Store/Preview image in standard/custom object Use GenAI to process image and fill your object's fields Edit & annotate Images in Salesforce Snap&Upload from mobile even offline Tag Photo, leverage workflow, process builder, Apex trigger
More than just photos : Video Sketch with personalised tools Interactive Floor plan Aerial View Scanned doc Room Scan to work on 3D Twin PDF toolkit PDF forms and Dynamic Forms Offline mobile app integrated in SFS mobile, Salesforce mobile app and more
Images from/to external : Your Customer/Partner can upload to your Salesforce or even view/annotate selected pictures without Salesforce access from a SharinPix integration in your website, your community, your own mobile app or just a provided link.
More than just an Image Uploader or Slider Upload and display your photos how you want them, regardless of size or file type. Go beyond our free component and customize the display of your photos on your records. Not to mention, there are 30+ components!
Supporting All Photo Formats & More SharinPix enables uploading and displaying all types of image files, including JPG, PNG, HEIC, BMP, TIFF, and ProRaw. We even support PDFs, office documents, and videos.
Unlimited Image Storage Your SharinPix license comes with unlimited image storage*. Never buy additional storage again. No more limits on the number of images, videos, docs, size or format. Get resized versions of images on the fly when you need them.
Agentforce Compatible - Search for Photos in Natural Language SharinPix and Agentforce will work together to make images in your Salesforce searchable in plain language. Just ask, “Show me deficiency photos taken during last week in California.”
Bring Your Own Habits With SharinPix, you can make every capture you are used to doing with your mobile camera - including photos, videos, scanned docs, 3D room scans that transform into 2D template versions, and more.
SharinPix Image Processing AI analysis of photos to automate the extraction of information while a picture is taken or get the status of an image (clean/dirty). SharinPix Magic Fill will complete your fields with information captured in a photo.

Case Response Tracker

Automatic indication on a case when a customer responds to a case. Traffic light system to see how long the customer has been waiting since they sent their update.
Automatic and manual management of these indicators. Either respond to a customer to remove the indicator, or clear it manually if a response is not required. Manage indicators from list views to update multiple cases at once.
Gain valuable insights from the case tracking data. Use Salesforce reports to see which service reps have the most open indicators and see how long customers have been waiting for a response.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	IMAGES App by SharinPix - THE Photo / Image Management for Salesforce	Case Response Tracker
images	#1	Not ranked
field service	#1	Not ranked
display	#1	Not ranked

6. App details

Long-form description · keyword frequency

IMAGES App by SharinPix - THE Photo / Image Management for Salesforce

Working with Image in Salesforce? SharinPix has everything you need! Is your team taking pictures from mobile for business? Worried about Salesforce storage limits because of Image size?* SharinPix brings all the photo features you need as part of your implementation. UNLIMITED STORAGE for images* ★Try it free for 14 days - click Get It Now to start★ MOBILE -Upload multiple images from your Roll or Shoot photos directly -Offline mode to save field reps time -Use Images to empower both Salesforce and Field Service Mobile Apps OBJECTS -Upload multiple Images to any object -Select any Image for use in Document Merge (optimized resolution) -Photo Editing in Page Record: Crop/Rotate/Annotate -Leverage workflow, Process builder, Apex trigger to automate your workflow on Images -Use Image Recognition power of Gen AI to fill your Salesforce fields - Photo analysis to extract text and values - even fuzzy info like room size, status (clean/dirty) from natural language SMART COMPONENTS with IMAGES -PDF generation -Map/Plan inspection -Public Share -Offline form to fields *restricted to manual upload through SharinPix UI (drag and drop, Add button, SharinPix Offline mobile App)

Top keywords

images6×3.19%
image4×2.13%
mobile4×2.13%
salesforce4×2.13%
sharinpix4×2.13%
-offline2×1.06%
-upload2×1.06%
-upload multiple2×1.06%
-upload multiple images2×1.06%
-use2×1.06%
field2×1.06%
fields2×1.06%

Case Response Tracker

At Alscient, we provide a high quality, ITIL based service model to our customers. Our ability to meet customer demands, and to respond to cases and resolve issues as quickly as possible is key to delivering against our core values of putting the customer at the heart of everything we do. We use Service Cloud to provide this high quality service, including Entitlement Management to make sure we meet every first response and resolution SLA. However, we also find that working a case through with a customer from start to finish is not always straightforward and multiple points of communication may be required. When we first started using Salesforce, we found that we were hitting our SLAs, but were sometimes missing those "in between" communications with our customers. We built the Case Response Tracker to solve our own challenge - making sure that every single customer response on a case was dealt with quickly and effectively, not just the first and the last. We're really happy with our solution to this problem, and want others in the Salesforce ecosystem to benefit from this too. If you want to know more about Alscient and the services we offer, please get in touch.

Top keywords

customer4×1.99%
case3×1.49%
response3×1.49%
service3×1.49%
alscient2×1.00%
customers2×1.00%
high2×1.00%
high quality2×1.00%

IMAGES App by SharinPix - THE Photo / Image Management for Salesforce vs Case Response Tracker

IMAGES App by SharinPix - THE Photo / Image Management for Salesforce

1. Listing metadata

Case Response Tracker

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

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