- Category rank
- #820 in Productivity
- Price
- Free plan
- Listing audit
- 61/100
Case Response Tracker is a Salesforce AppExchange app by Alscient. With a rating of 3.0★ from 1 reviews, it currently ranks #820 in the Productivity category.
Case Response Tracker is the #820 ranked Productivity app on Salesforce, with a 3.0 average rating from 1 review, free to use, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
Case Response Tracker ranks #820 of 1,698 in Productivity on Salesforce. It holds a 3.0★ average from 1 review on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2020
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Only 1 review — the average can still move with a few new ratings
About Case Response Tracker
How Case Response Tracker works
At Alscient, we provide a high quality, ITIL based service model to our customers. Our ability to meet customer demands, and to respond to cases and resolve issues as quickly as possible is key to delivering against our core values of putting the customer at the heart of everything we do.
We use Service Cloud to provide this high quality service, including Entitlement Management to make sure we meet every first response and resolution SLA. However, we also find that working a case through with a customer from start to finish is not always straightforward and multiple points of communication may be required. When we first started using Salesforce, we found that we were hitting our SLAs, but were sometimes missing those "in between" communications with our customers.
We built the Case Response Tracker to solve our own challenge - making sure that every single customer response on a case was dealt with quickly and effectively, not just the first and the last. We're really happy with our solution to this problem, and want others in the Salesforce ecosystem to benefit from this too.
If you want to know more about Alscient and the services we offer, please get in touch.
Key features
- Automatic indication on a case when a customer responds to a case. Traffic light system to see how long the customer has been waiting since they sent their update.
- Automatic and manual management of these indicators. Either respond to a customer to remove the indicator, or clear it manually if a response is not required. Manage indicators from list views to update multiple cases at once.
