Case Response Tracker is the #842 ranked productivity app on Salesforce, with a 3.0 average rating from 1 review, with a free plan available, as of Sep 12, 2026.
Case Response Tracker is a Salesforce AppExchange app by Alscient. With a rating of 3.0★ from 1 reviews, it currently ranks #842 in the Productivity category.
AppRanks data: Case Response Tracker ranks #842 in Productivity on Salesforce AppExchange, placing it in the top 51% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Case Response Tracker is a mixed-rating Salesforce app with a limited review volume. It is listed in the Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Alscient — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Case Response Tracker
How Case Response Tracker works
At Alscient, we provide a high quality, ITIL based service model to our customers. Our ability to meet customer demands, and to respond to cases and resolve issues as quickly as possible is key to delivering against our core values of putting the customer at the heart of everything we do.
We use Service Cloud to provide this high quality service, including Entitlement Management to make sure we meet every first response and resolution SLA. However, we also find that working a case through with a customer from start to finish is not always straightforward and multiple points of communication may be required. When we first started using Salesforce, we found that we were hitting our SLAs, but were sometimes missing those "in between" communications with our customers.
We built the Case Response Tracker to solve our own challenge - making sure that every single customer response on a case was dealt with quickly and effectively, not just the first and the last. We're really happy with our solution to this problem, and want others in the Salesforce ecosystem to benefit from this too.
If you want to know more about Alscient and the services we offer, please get in touch.
Key features
- Automatic indication on a case when a customer responds to a case. Traffic light system to see how long the customer has been waiting since they sent their update.
- Automatic and manual management of these indicators. Either respond to a customer to remove the indicator, or clear it manually if a response is not required. Manage indicators from list views to update multiple cases at once.
- Gain valuable insights from the case tracking data. Use Salesforce reports to see which service reps have the most open indicators and see how long customers have been waiting for a response.
Category rankings
As of Sep 12, 2026- Productivity#842of 1,662Top 51%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Case Response Tracker doesn't have curated competitor matchups yet. Other tracked productivity apps on Salesforce:
Frequently asked questions
What is Case Response Tracker?
Case Response Tracker is an app for Salesforce. It currently holds a 3.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2020. It is listed under the Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Alscient.
Is Case Response Tracker free?
Case Response Tracker offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Case Response Tracker?
Case Response Tracker is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Productivity category on Salesforce.
Where does Case Response Tracker rank on Salesforce?
Case Response Tracker currently sits at position #842 in the Productivity category on Salesforce. That places it in the top 51% of 1,662 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.