Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL?

AppRanks cannot separate these two on rating, because neither publishes one. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce does carry the larger published review base (1,280 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL?

Migration support varies by app and category. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

360 SMS App for vs ACCENTURE CONNECTED — Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL

Side-by-side comparison · 24 data points

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.

salesforcepaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“The Connected Resolution Engine improves the end-to-end customer experience throughout the service journey. It translates IoT sensor readings into meaningful and actionable resolution steps.”190 chars
Description	1182 / 2000 chars59% used	963 / 2000 chars48% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.	Accenture

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL
Rating	4.9 ★	—
Total reviews	1.3k	0
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	1 tier	—
Listed features	★ 9	3
Languages	16 supported	1 supported
Listed since	May 2016	Aug 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL offers a free tier (freemium) while 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL's 0-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL audit

Listed	May 6, 2016	August 14, 2020

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL

Capture the geolocation on an asset as well as it's service type so that it is routed to the correct service territory.
Capture all fault codes associated with your machinery and link them to parts in order to leverage this part service repository for diagnosis a problem.
Configure communication to customers based on fault code severity to meet customer preferences.

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL
chatbot	#19	#52

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL

The Connected Resolution Engine improves the end-to-end customer experience throughout the service journey. It is built on the Salesforce platform and translates IoT sensor readings into meaningful and actionable resolution steps. It prioritizes the things that matter to customers while suppressing the ones that don’t. The Connected Resolution Engine leverages data from connected devices, such as manufacturing equipment, to speed the diagnosis of equipment failures and repairs, improving the customer experience. By communicating with sensors on a piece of heavy machinery, for example, the solution monitors for fault codes, determines the likely cause of a problem and engages directly with the machine operator via Einstein Chatbot to determine what was happening at the time of failure to pinpoint the issue. A workorder is automatically generated and a technician with the right skills and the right part is identified and dispatched at the right time.

Top keywords

connected3×2.07%
resolution3×2.07%
connected resolution2×1.38%
connected resolution engine2×1.38%
customer2×1.38%
customer experience2×1.38%
engine2×1.38%
equipment2×1.38%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

1. Listing metadata

ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL cheaper?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and ACCENTURE CONNECTED RESOLUTION ENGINE - INDUSTRIAL?