Girik SMS & CTI vs Flybits — Salesforce

Flybits vs Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

Side-by-side comparison · 24 data points

Flybits

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Our unrivalled contextual recommendation engine lets your financial institution deliver hyper-personalized products, offers, and content your customers need, when they need it.

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1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Flybits
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“Our unrivalled contextual recommendation engine lets your financial institution deliver hyper-personalized products, offers, and content your customers need, when they need it. ”177 chars
Description	1084 / 2000 chars54% used	1182 / 2000 chars59% used
Screenshots	—	—
Languages	en	enfr
Platforms	Salesforce	Salesforce
Developer	Girikon AI	Flybits
Listed	January 14, 2025

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Flybits
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Flybits
Rating	5.0 ★	—
Total reviews	32	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	2 supported
Listed since	Jan 2025	May 2020

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

Flybits

Create your data ecology with our patented data ingestion tool. Our mobile app "concierge" adds contextual data to this ecology.
Contextualize and personalize content sent to a "recommended for you" content channel in your app - without changing a single line of code.
We can integrate easily into your tech stack with our salesforce integration, among others.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Flybits
cti telephony	#3	Not ranked
call logging	#3	Not ranked
experiences	Not ranked	#4
customer experiences	Not ranked	#6
telephony	#9	Not ranked

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

Flybits

Flybits’ end to end platform helps FIs engage with their customers to deliver hyper-personalized, contextualized experiences. Here’s how: Assemble data. Flybits simplifies the process of aggregating, unifying and normalizing disparate data - proprietary, public and 3rd party data, from core banking systems to CRMs and AI models - then enriches it with context from a user's app. Orchestrate experiences. Leverage your new data ecology in our easy to use Experience Studio to design 1-to-1 customer experiences delivered when your customers want & need them. Deliver to customers. Deliver these experiences with Flybits Concierge. This quick-to-market, low-code solution is easily integrated into your mobile app so you can start delivering experiences in as little as a week. Concierge can send nudges, feature content, and promote products & services, while also providing engagement and other device data back to the data ecosystem. Analytics. Flybits offers detailed reports based on the experiences delivered. This data can be viewed within the Flybits reporting tool, or can be exported to other tools to allow for a more comprehensive view of the customer experience.

Top keywords

data7×3.95%
experiences6×3.39%
flybits5×2.82%
customers3×1.69%
deliver3×1.69%
concierge2×1.13%
customer2×1.13%
delivered2×1.13%

Frequently asked

Common questions about this comparison

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Flybits cheaper?

Both Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Flybits offer paid plans only. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice starts at paid; Flybits starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Flybits?

AppRanks cannot separate these two on rating, because neither publishes one. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice does carry the larger published review base (32 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Flybits?

Both apps are one-click installs from the Salesforce AppExchange. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the deeper published review base (32 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). Flybits typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Flybits vs Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

Flybits

1. Listing metadata

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Flybits cheaper?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Flybits?

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Flybits?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Flybits?

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