Cadalys Service Management® vs Multi-Org Security Summary

Side-by-side comparison · 24 data points

Cadalys Service Management®

5.0·10reviews

Built entirely on the Salesforce platform, Cadalys Service Management® delivers out-of-the-box ITIL processes for any service delivery function, from internal IT and HR help desks for employees to external customer-facing operations that serve clients.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Cadalys Service Management®	Multi-Org Security Summary
Tagline	“Built entirely on the Salesforce platform, Cadalys Service Management® delivers out-of-the-box ITIL processes for any service delivery function, from internal IT and HR help desks for employees to external customer-facing operations that serve clients.”252 chars	“Analyze and manage security across all of your Salesforce Orgs. Multi-Org Security Summary gives you the ability to manage and support security settings across multiple environments natively on Salesforce.”205 chars
Description	1200 / 2000 chars60% used	838 / 2000 chars42% used
Screenshots	—	—
Languages	enja	en
Platforms	Shopify	Shopify
Developer	Cadalys, Inc.	Salesforce Labs
Listed	November 23, 2020

Feature comparison between Cadalys Service Management® and Multi-Org Security Summary
Metric	Cadalys Service Management®	Multi-Org Security Summary
Rating	★ 5.0 ★	3.6 ★
Total reviews	★ 10	5
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	3
Languages	2 supported	1 supported
Listed since	Nov 2020	Jun 2020

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Cadalys Service Management® is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Multi-Org Security Summary's 3.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Multi-Org Security Summary offers a free tier (free) while Cadalys Service Management® starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Cadalys Service Management®; mid-market and enterprise merchants with specific feature requirements should evaluate both — Multi-Org Security Summary's 5-review base may include the workflow context that matches your specific use case better than Cadalys Service Management®'s broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Cadalys Service Management® audit • Multi-Org Security Summary audit

Last updated	—	—

3. Features

As listed by each developer

Cadalys Service Management®

Fast and easy to configure, deploy and use in your existing Salesforce org or separate org with seamless ITSM/ITIL features
Flexible, scalable approach to ITIL best practices that can be applied both internally to support employees and externally to service customers
Powerful, mature, and scalable CMDB drives insight and excellent in delivery throughout the enterprise.

Multi-Org Security Summary

Bring together the security health check data from all of your Salesforce Orgs and schedule daily sync so that you always have the most up to date information.
Analyze trends in security risk and vulnerabilities across your Orgs and dig down into detailed views of the data.
Assist your Salesforce Admins with Security Tasks and instructions on how to rectify security risks and increase your scores. Using Flow Templates, keep your users up to date and notify them when changes occur.

Keyword	Cadalys Service Management®	Multi-Org Security Summary
workflow	#87	Not ranked

9. App details

Long-form description · keyword frequency

Cadalys Service Management®

Our purpose-built ITSM app was designed with ITIL standards from day one, leveraging the Salesforce platform to provide seamless configuration, ease-of-use and flexibility without the expense and burden of relying on other platforms. Deploy in your existing instance or a separate org - your choice. Service Catalog: quickly customize and manage your service offerings to your employees, customers, and partners to provide superior value CMDB: Manage all assets (IT and non-IT, and the relationships between them) to run your business in one place Incident Management: Minimize disruptions with powerful routing, workflow, and collaboration capabilities that will help ensure your users get back to work quickly Problem Management: Bring together your team’s collective knowledge to quickly identify, address and prevent future incidents Change Enablement: Assess risks and manage a change schedule for timing, urgency and cost of fixing common problems Monitoring & Event Management: Record, report and respond to state changes. Insight Engine: Leverage Salesforce’s powerful reports and dashboards to give teams and leadership the insights needed to provide superior service more efficiently

Top keywords

management3×1.73%
provide3×1.73%
quickly3×1.73%
service3×1.73%
change2×1.16%
provide superior2×1.16%
salesforce2×1.16%
superior2×1.16%

Multi-Org Security Summary

Multi-Org Security Summary gives you the ability to bring all of the Security Health Check data from all of your Salesforce environments(production & sandbox) into a single org! This allows you to get a clear picture of the security health of your entire Salesforce program and manage your team of Admins more efficiently. Use the app to designate a central security org and ingest the health check data from the child Orgs. As the data collects, you will gain powerful insights into the security health of your Salesforce estate and proactively work to improve your scores. Using the Security Tasks, you can motivate your Admins to ensure best practice is taken when configuring Salesforce and record an audit log of changes to the application. This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Top keywords

security6×4.26%
health4×2.84%
salesforce4×2.84%
data3×2.13%
security health3×2.13%
admins2×1.42%
check2×1.42%
check data2×1.42%
health check2×1.42%
health check data2×

Frequently asked

Common questions about this comparison

Is Cadalys Service Management® or Multi-Org Security Summary cheaper?

Multi-Org Security Summary is the cheaper option — it offers a free plan (free). Cadalys Service Management® starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Cadalys Service Management® or Multi-Org Security Summary?

Cadalys Service Management® has the higher average rating (5.0★ from 10 reviews) compared to Multi-Org Security Summary (3.6★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Cadalys Service Management® or Multi-Org Security Summary?

It depends on what you're optimizing for. Cadalys Service Management® fits better if you prioritize rating consistency; Multi-Org Security Summary is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Cadalys Service Management® or Multi-Org Security Summary?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Cadalys Service Management® has more onboarding documentation maturity (10 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Cadalys Service Management® typically suits early-stage and growth-mode stores based on its review-base composition (10 reviews). Multi-Org Security Summary aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Cadalys Service Management® and Multi-Org Security Summary?

Migration support varies by app and category. Cadalys Service Management® and Multi-Org Security Summary both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Multi-Org Security Summary" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Cadalys Service Management® vs Multi-Org Security Summary

Cadalys Service Management®

1. Listing metadata

Multi-Org Security Summary

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Cadalys Service Management® · 3 changes

Multi-Org Security Summary · 1 changes

9. App details

Frequently asked

Is Cadalys Service Management® or Multi-Org Security Summary cheaper?

Which has better reviews, Cadalys Service Management® or Multi-Org Security Summary?

Should I choose Cadalys Service Management® or Multi-Org Security Summary?

Which is faster to set up, Cadalys Service Management® or Multi-Org Security Summary?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Cadalys Service Management® and Multi-Org Security Summary?