Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
Omnichannel Contact Center Predictive, Progressive, and Preview dialers. Advanced campaign management, call analytics, and skill-based routing. Automatic Call Distribution (ACD) for calls, chats, and text messages. Drag & Drop IVR Designer for codeless, on-demand IVR deployment. Self Service and Conversational IVR for immediate engagement. Live dashboards with screen recording functionality. Natural Language Recognition, Speech Analytics, AI Voice Bots for improved CX. A Unique Website Chat+Call Widget Reach out to prospective customers faster with our unique widget. Web leads can simply click to connect with a sales representative using our simultaneous voice plus chat window. Multiple Go-to-Cloud Options with BYOC benefit Already have a legacy PBX? Or happy with your existing telecom provider? Ozonetel CloudAgent bridges your existing legacy PBX with Salesforce. And optionally integrates with any telecom trunk.
Top keywords
- call3×2.34%
- ivr3×2.34%
- analytics2×1.56%
- chat2×1.56%
- existing2×1.56%
- legacy2×1.56%
- legacy pbx2×1.56%
- pbx2×1.56%
- telecom2×1.56%
- unique2×1.56%
- voice2×1.56%
- widget2×1.56%
Native Planner Plus
Native Planner Plus's versatility allows it to be adapted for various use cases across different industries and departments. Use Cases: • Project Management, Asset Management, Project Tasks, Work Planning • Sales : Scheduling, Team activities, Appointments, Pipeline Calendar • Manufacturing : Order schedules, Shift schedules, Production line schedules • Service : Field Service schedule, Service Appointments, Shift Management: • Education : Amenity Reservations, student and faculty schedules • Marketing : Campaign timeline, Content calendar • Real Estate : HR Scheduling, Make Ready, Tour / Showing Scheduler, Expirations, Rental, Booking • Healthcare: Patient appointments, Staff rotas, Equipment booking • Staff shifts, Promotional event planning, Inventory restock schedules • Sprint planning, Bug tracking, Release schedules, Interview schedules, Training sessions, Employee onboarding timelines, Case timelines. • Delivery schedules, Vehicle maintenance Salesforce scheduler Field service management, Resources management Projet Planification, la gestion d'actifs, Rendez-vous, Réservation, calendrier Gestión de proyectos, Planificación, Reserva, Gestión de activos, Equipo, calendario
Top keywords
- schedules8×5.80%
- management5×3.62%
- service4×2.90%
- appointments3×2.17%
- planning3×2.17%
- booking2×1.45%
- calendar2×1.45%
- cases2×1.45%