Side-by-side comparison · 24 data points
Knowledge Article Feedback component allows you to improve your knowledge articles by collecting feedback on article content and managing feedback resolution.
| Knowledge Article Feedback | PowerRouter | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Listed | ||
PowerRouter is an easy-to-use lead routing & case assignment tool for Salesforce to ensure your leads, contacts, cases, accounts, & opportunities are routed to the right teams in real-time with no-code routing workflows. Routing made simple & efficient.
| Metric | Knowledge Article Feedback | PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing |
|---|---|---|
| Rating | 2.9 ★ | ★ 5.0 ★ |
| Total reviews | 28 | ★ 35 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Pricing tiers | — | 3 tiers |
| Listed features | 3 | ★ 4 |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2019 | Jun 2017 |
Based on the data on this page, PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Knowledge Article Feedback's 2.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Knowledge Article Feedback offers a free tier (free) while PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage admins who need fast install and low risk should default to PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing; mid-market and enterprise admins with specific feature requirements should evaluate both — Knowledge Article Feedback's 28-review base may include the workflow context that matches your specific use case better than PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Knowledge Article Feedback audit • PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing audit
| Last updated |
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| Keyword | Knowledge Article Feedback | PowerRouter |
|---|---|---|
| routing | Not ranked | #1 |
| feedback | #2 | Not ranked |
| lead routing | Not ranked | #2 |
| article | #3 | Not ranked |
| an easy-to-use 100 | Not ranked | #3 |
Knowledge Article Feedback is the cheaper option — it offers a free plan (free). PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing has the higher average rating (5.0★ from 35 reviews) compared to Knowledge Article Feedback (2.9★ from 28 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing holds the higher average rating (5.0★ vs 2.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing has the deeper published review base (35 vs 28), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Knowledge Article Feedback typically suits early-stage and growth-mode teams based on its published review base (28 reviews). PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing typically suits early-stage and growth-mode teams based on its published review base (35 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Knowledge Article Feedback and PowerRouter: Lead Assignment | Round Robin | Lead Routing | Case Routing both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Knowledge Article Feedback" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
