Side-by-side comparison · 24 data points
The Softphone's External Routing Connector allows Salesforce chat, email and task routing through the Genesys routing engine (Orchestration Server or Universal Routing Server).
| External Routing Connector for Genesys | MAFAILI - Google Drive Files in Salesforce | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Listed |
MAFAILI means "files" in Swahili. With MAFAILI you can connect your Google Drive to your Salesforce org, allowing users to view, store, re-order and consult documents from Salesforce in Google and vice-versa.
| Metric | External Routing Connector for Genesys | MAFAILI - Google Drive Files in Salesforce |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 25 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Pricing tiers | 1 tier | — |
| Listed features | 3 | ★ 4 |
| Languages | 1 supported | 3 supported |
| Listed since | Dec 2018 | Jun 2022 |
Based on the data on this page, MAFAILI - Google Drive Files in Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs External Routing Connector for Genesys's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, MAFAILI - Google Drive Files in Salesforce offers a free tier (free) while External Routing Connector for Genesys starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended by size: small/early-stage admins who need fast install and low risk should default to MAFAILI - Google Drive Files in Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — External Routing Connector for Genesys's 0-review base may include the workflow context that matches your specific use case better than MAFAILI - Google Drive Files in Salesforce's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: External Routing Connector for Genesys audit • MAFAILI - Google Drive Files in Salesforce audit
| Last updated | — | — |
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| Keyword | External Routing Connector for Genesys | MAFAILI - Google Drive Files in Salesforce |
|---|---|---|
| routing | #3 | Not ranked |
| and google | Not ranked | #3 |
| drive | Not ranked | #3 |
| google drive | Not ranked | #4 |
| server | #5 | Not ranked |
MAFAILI - Google Drive Files in Salesforce is the cheaper option — it offers a free plan (free). External Routing Connector for Genesys starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. MAFAILI - Google Drive Files in Salesforce does carry the larger published review base (25 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. MAFAILI - Google Drive Files in Salesforce has the deeper published review base (25 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
External Routing Connector for Genesys typically suits early-stage and growth-mode teams based on its published review base (0 reviews). MAFAILI - Google Drive Files in Salesforce typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. External Routing Connector for Genesys and MAFAILI - Google Drive Files in Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from External Routing Connector for Genesys" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.