External Routing Connector for Genesys is the #158 ranked agent productivity app on Salesforce, as a paid app, as of Sep 11, 2026.
External Routing Connector for Genesys is a Salesforce AppExchange app by Softphone.
AppRanks data: External Routing Connector for Genesys ranks #158 in Agent Productivity on Salesforce AppExchange, placing it in the top 52% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
External Routing Connector for Genesys is a newly-listed Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Softphone — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About External Routing Connector for Genesys
How External Routing Connector for Genesys works
The Softphone's External Routing Connector allows Salesforce chat, email and task routing through the Genesys routing engine (Orchestration Server or Universal Routing Server). This allows blending agents for both Salesforce and Genesys digital channels. With the Workspace Connector, the agent presence can be controlled by a single application (Genesys). This Connector allows a consistent and unified reporting on all the voice and digital channels (both for Salesforce and Genesys channels).
Key features
- Salesforce Chat, Email, Case, Task enhanced routing capabilities through Genesys routing engine (workitems and third party channels)
- Agent presence controlled in a single place for both Salesforce and Genesys (when combined with Workspace Connector) Allowing a single Universal Routing Queue and blending media on a single agent (Salesforce and Genesys channels on the same agent).
- Unified reporting for all the channels (both Salesforce and Genesys).
Category rankings
As of Sep 11, 2026- Agent Productivity#158of 308Top 52%
- Customer Service#579of 1,137Top 51%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
External Routing Connector for Genesys ranks for 6 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
External Routing Connector for Genesys doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is External Routing Connector for Genesys?
External Routing Connector for Genesys is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2018. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Softphone.
Is External Routing Connector for Genesys free?
External Routing Connector for Genesys does not offer a permanent free plan on Salesforce. Pricing starts at 15, and the listed tiers are Connettore External Routing. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses External Routing Connector for Genesys?
External Routing Connector for Genesys is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does External Routing Connector for Genesys rank on Salesforce?
External Routing Connector for Genesys currently sits at position #158 in the Agent Productivity category on Salesforce. That places it in the top 51% of 308 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does External Routing Connector for Genesys integrate with?
External Routing Connector for Genesys lists 2 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.