Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
- channels2×1.41%
- customer feedback2×1.41%
- feedback2×1.41%
- ratings2×1.41%
Watson Assistant Integration
Watson Assistant is a conversational AI platform that helps you provide customers with fast, straightforward and accurate answers to their questions, across any application, device or channel. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. Watson Assistant is more than a chatbot - it uses market-leading AI under the hood to understand what users are actually trying to accomplish. This means your customers are no longer subjected to basic chatbots saying "I didn't quite catch that. Can you try rephrasing?" With Watson Assistant, you can handle complex customer needs, not just FAQs, and ensure no problem goes unresolved. This pre-built integration with Salesforce Service Cloud combines the power of Watson Assistant with the human touch of your live agents into a delightful customer experience. Now, your customers can easily get answers to their problems or connect with an agent when they need to, all without ever leaving the chat window or picking up the phone. Combine the power of Service Cloud with Watson Assistant to give your customers the experience they deserve.
Top keywords
- assistant5×2.82%
- customers5×2.82%
- watson5×2.82%
- watson assistant5×2.82%
- ai2×1.13%
- answers2×1.13%
- chatbots2×1.13%
- cloud2×1.13%
