Is Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service or Global Inbox cheaper?

Both Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service and Global Inbox offer paid plans only. Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service starts at paid; Global Inbox starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which works better for small vs large Salesforce AppExchange admins?

Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Global Inbox typically suits early-stage and growth-mode teams based on its published review base (56 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

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Neuron7.ai - AI & NLP vs Global Inbox — Salesforce

Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service vs Global Inbox

Side-by-side comparison · 24 data points

Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service

5.0·1reviews

Resolve issues faster, the first time, in mission-critical service environments. Bring together knowledge from your data and people to create a Smart Resolution Hub. Get turn-by-turn guidance and 90%+ accuracy, seamlessly integrated in Salesforce.

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1. Listing metadata

Field-level data

	Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service	Global Inbox
Tagline	“Resolve issues faster, the first time, in mission-critical service environments. Bring together knowledge from your data and people to create a Smart Resolution Hub. Get turn-by-turn guidance and 90%+ accuracy, seamlessly integrated in Salesforce.”247 chars	“⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync”255 chars
Description	810 / 2000 chars41% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+10 more	en
Platforms	Salesforce	Salesforce
Developer	Neuron7.ai	GOAT Email

At a glance

8 metrics · auto-computed

Feature comparison between Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service and Global Inbox
Metric	Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service	Global Inbox
Rating	5.0 ★	5.0 ★
Total reviews	1	★ 56
Free plan	—	—
Pricing	paid	paid
Pricing tiers	—	4 tiers
Listed features	3	★ 9
Languages	15 supported	1 supported
Listed since	Feb 2021	Sep 2024

Listed	February 23, 2021	September 13, 2024

Last updated	—	—

3. Features

As listed by each developer

Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service

Smart Resolution Hub - A single system of intelligence brings together knowledge from thousands of people, data sources and interactions.
Turn-by-Turn Guidance - Al- guided workflows directing your teams through the best next steps (like a navigation app).
Faster, Accurate Resolutions - Resolve issues faster, the first time, with 90%+ accuracy and answers in seconds.

Global Inbox

✅ SHARED INBOX & SHARED MAILBOXES ✔ Shared Inbox Management ✔ Shared Mailbox Visibility ✔ Personal & Shared Mailboxes ✔ Centralized Customer Communication ✔ Team Email Workflow ✔ Shared Inbox Ownership ✔ Team Workload Distribution
✅ EMAIL ASSIGNMENT & OWNERSHIP ✔ Email Assignment & Routing ✔ Email Ownership Tracking ✔ Queue-Based Communication ✔ Automated Email Distribution ✔ Team Responsibility Management ✔ SLA & Response Ownership ✔ Internal Collaboration Notes
✅ TEAM COLLABORATION ✔ Team Collaboration on Email Threads ✔ Internal Email Coordination ✔ Shared Inbox Visibility ✔ Customer Communication Tracking ✔ Complete Email History ✔ Customer Communication Continuity ✔ Email Attachments in Salesforce
✅ OUTLOOK & GMAIL INTEGRATION ✔ Outlook Compatible ✔ Gmail Compatible ✔ Outlook & Gmail Sync ✔ Personal & Shared Mailboxes ✔ Unified Email Experience ✔ Email History Inside Salesforce ✔ Automated Queue Routing
✅ EMAIL ROUTING & AUTOMATION ✔ Automated Email Routing ✔ Smart Inbox Rules ✔ Queue Assignment ✔ Follow-Up Automation ✔ Workflow Automation ✔ Rule-Based Email Assignment
✅ EMAIL THREAD MANAGEMENT ✔ Multi-Thread Email Management ✔ Complete Email Threads ✔ Email Categorization ✔ Email Labels & Categories ✔ Conversation Organization ✔ Complete Conversation History ✔ Shared Email Threads
✅ CUSTOMER SERVICE OPERATIONS ✔ Customer Service Inbox ✔ Queue Management ✔ Customer Communication Visibility ✔ Unresolved Email Management ✔ Team Service Workflows ✔ Customer Service Inbox Visibility ✔ SLA Response Management
✅ EMAIL VISIBILITY & HISTORY ✔ Complete Email Visibility ✔ Full Email History ✔ Customer Communication History ✔ Shared Inbox Visibility ✔ Team Communication Records ✔ Audit-Ready Email Records ✔ Communication Activity Timeline
✅ PRODUCTIVITY & PERSONALIZATION ✔ Auto Draft Emails ✔ Predefined Email Content ✔ Email Templates ✔ Cross Object Merge Fields ✔ Advanced Email Personalization ✔ Unlimited Daily Email Sending ✔ Email Translation

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service	Global Inbox
complete visibility	Not ranked	#1
inbox email	Not ranked	#1
management automated communications	Not ranked	#1
and service	#8	Not ranked
service	#9	Not ranked

7. App details

Long-form description · keyword frequency

Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service

Neuron7 helps resolve issues faster, the first time, in mission-critical service environments. By bringing together knowledge from vast data sources, experts, and interactions into a Smart Resolution Hub, Neuron7 provides turn-by-turn guidance to resolve issues, seamlessly integrated within Salesforce Field Service, Service Cloud, Data Cloud and Slack. Empower your service teams with trusted AI to achieve 90%+ resolution accuracy faster with the leader in Service Resolution Intelligence. Key metrics impacted: -Resolution time -First call resolutions / first time fix -Truck rolls -Parts wastage -Onboarding / training time -CSAT / NPS Key Industries: -Medical devices -Industrial equipment -High-tech devices -Telecom equipment -Utility equipment -Large venues like big box retailers and airports

Top keywords

service5×4.67%
time4×3.74%
equipment3×2.80%
resolution3×2.80%
cloud2×1.87%
data2×1.87%
devices2×1.87%
faster2×1.87%
issues2×1.87%
key2×1.87%
neuron72×1.87%
resolve2×1.87%

Global Inbox

Global Inbox centralizes all customer email communication into a single Shared Inbox inside Salesforce. Manage personal and shared mailboxes, assign emails to team members, track ownership, and collaborate on customer conversations without switching between Outlook, Gmail, and Salesforce. Improve team productivity with Shared Inbox visibility, Email Assignment, Queue Management, Email Routing, and Team Collaboration. Keep complete Email History, Customer Communication, and Email Threads accessible from a single Salesforce workspace. GOAT Email Global Inbox supports Outlook and Gmail integration, Shared Mailbox Management, Customer Service Inboxes, Email Ownership, Automated Routing, Multi-Thread Email Management, and advanced Email Collaboration across teams. Support Unresolved Email Management, Shared Inbox Visibility, Team Email Workflows, Customer Service Operations, and Queue-Based Customer Communication. Global Inbox operates as part of the GOAT Email platform and requires GOAT Email Core. Ideal for Shared Inbox, Shared Mailbox, Customer Service Inbox, Team Email, Email Ownership, Queue Management. Start your free trial today or contact our team at [email protected].

Top keywords

email15×9.55%
inbox8×5.10%
customer7×4.46%
shared7×4.46%
team6×3.82%
management5×3.18%
shared inbox4×2.55%
communication3×1.91%

Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service vs Global Inbox

Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service

1. Listing metadata

Global Inbox

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service · 0 changes

Global Inbox · 3 changes

7. App details

Frequently asked

Is Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service or Global Inbox cheaper?

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Which is faster to set up, Neuron7.ai - AI & NLP Powered Salesforce Service & Field Service or Global Inbox?

Which works better for small vs large Salesforce AppExchange admins?

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