Side-by-side comparison · 24 data points
Automate customer feedback surveys (CSAT, NPS, CES, VoC) in Salesforce on case close, pre-filled forms, assessments, checklists & data collection. Trigger actions & alerts, create cases, launch flows, and close customer feedback loops — inside Salesforce.
| Survey Vista | Talkative | |
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| Metric | Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists | Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp |
|---|---|---|
| Rating | 5.0 ★ | ★ 5.0 ★ |
| Total reviews | ★ 238 | 2 |
| Free plan | ★ Yes | — |
| Pricing | freemium | paid |
| Pricing tiers | — | 1 tier |
| Listed features | 9 | 9 |
| Review velocity (30d) | 3 new | — |
| Languages | 16 supported | 1 supported |
| Listed since | Jun 2020 | Jan 2020 |
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists and Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists offers a free tier (freemium) while Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists has the larger user base (238 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists audit • Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp audit
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| Keyword | Survey Vista | Talkative |
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| chatbot | #103 | #10 |
No tracked changes.
| Signal | Survey Vista | Talkative |
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| Average rating | 5.0 ★ (238) | 5.0 ★ (2) |
| Rating distribution | 597% 43% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +3 | — |
| Reviews · last 90 days | +7 | — |
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists is the cheaper option — it offers a free plan (freemium). Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists (5.0★, 238 reviews) and Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp (5.0★, 2 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Great product, Affortable Solution, Great Support - my favorite AppExchange add on Unlike other apps, this is truly native SFDC built. So adding small customizations, and integrating the data into your business process with list views/page layouts/flows is quick and easy. Their online documentation was one of the re
Very attentive team and powerful product SurveyVista is a great product and company. Their product is versatile and can be applied to many use cases beyond just collecting customer feedback. While it takes a small learning curve to get the hang of using the tools, once you get it, you can do a lot with it. The best th
Naimish & the Support Team were great! We requested a data load for a survey that was incorrectly built and they were more than helpful in backfilling the data!
I had an excellent experience with the Ardira Support team! They were incredibly knowledgeable, patient, and took the time to explain everything in detail instead of just providing a quick answer. They walked me through the survey configuration, answered all of my questions, and helped me understand exactly how the pr
Excellent support! Excellent support! Very patient, responsive and professional throughout the whole process. After many rounds of communication, Rao and Naimish finally helped me resolve the NPS survey sending issue in Survey Vista successfully. Truly appreciate your great help and detailed troubleshooting! Highly re
No reviews yet.
Both apps are one-click installs from the Salesforce AppExchange. Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists has the deeper published review base (238 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists typically suits early-stage and growth-mode teams based on its published review base (238 reviews). Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists and Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
