Is sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) or Case Response Tracker cheaper?

Case Response Tracker is the cheaper option — it offers a free plan (free). sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) typically suits early-stage and growth-mode teams based on its published review base (45 reviews). Case Response Tracker typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

sFiles | Connect to vs Case Response Tracker — Salesforce

Case Response Tracker vs sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)

Side-by-side comparison · 24 data points

Case Response Tracker

3.0·1reviews

Customers respond to cases. Sometimes this is a simple thank you, other times this is a request/question that requires action. Case Response Tracker allows you to track, manage and report on these responses, ensuring that communications never get missed.

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1. Listing metadata

Field-level data

	sFiles \| Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)	Case Response Tracker
Tagline	“Create folders in SharePoint Online (Microsoft 365) linked to individual records in Salesforce. Upload, download, edit, and rename from Salesforce with a single click! Do even more with code and flows using the sFiles API! Only FedRAMP Compliant solution.”255 chars	“Customers respond to cases. Sometimes this is a simple thank you, other times this is a request/question that requires action. Case Response Tracker allows you to track, manage and report on these responses, ensuring that communications never get missed.”254 chars
Description	1154 / 2000 chars58% used	1185 / 2000 chars59% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Upsource Solutions	Alscient

At a glance

8 metrics · auto-computed

Feature comparison between sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) and Case Response Tracker
Metric	sFiles \| Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)	Case Response Tracker
Rating	★ 5.0 ★	3.0 ★
Total reviews	★ 45	1
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	★ 6	3
Languages	1 supported	1 supported
Listed since	Aug 2019	Nov 2020

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	sFiles \| Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)	Case Response Tracker
microsoft 365	#3	Not ranked
500 following limit	#8	Not ranked
sharepoint	#8	Not ranked

6. App details

Long-form description · keyword frequency

sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)

The most complete and trusted native solution in AppExchange to integrate Salesforce and SharePoint Online's Sites and Document Libraries (included with Microsoft 365 licenses) quickly and powerfully at a record level, with automatic creation of complex folder structures. ✔ Only FedRAMP Compliant solution ✔ In App Easy Set-Up Wizard ✔ Download / Upload / Update Files and Folders ✔ Unlimited File Size Uploads ✔ Unlimited Objects ✔ Enterprise Security for Experience Cloud ✔ Link Files and Folders to Salesforce Records ✔ Customize Your Branding ✔ Auto-Create Folder Structures ✔ Easily Enable/Disable Features Reach out to our dedicated TEST DRIVE TEAM: [email protected] Enterprise version available with: · Specialized Experience Cloud (Community) components · API access to allow custom automation of folder management and file uploads · Support for multiple sites/document libraries at an app-instance level · Connect multiple Teams site libraries to Salesforce ★ 30 Minutes to get your users online ★ Our US-based Test Drive Team is always available to help you out. Click "Get It Now" to start your no-obligation, 14 day free trial. ★

Top keywords

folder3×1.86%
libraries3×1.86%
salesforce3×1.86%
available2×1.24%
cloud2×1.24%
document2×1.24%
document libraries2×1.24%
drive2×1.24%
drive team2×1.24%
enterprise2×1.24%
experience2×1.24%
experience cloud2×1.24%

Case Response Tracker

At Alscient, we provide a high quality, ITIL based service model to our customers. Our ability to meet customer demands, and to respond to cases and resolve issues as quickly as possible is key to delivering against our core values of putting the customer at the heart of everything we do. We use Service Cloud to provide this high quality service, including Entitlement Management to make sure we meet every first response and resolution SLA. However, we also find that working a case through with a customer from start to finish is not always straightforward and multiple points of communication may be required. When we first started using Salesforce, we found that we were hitting our SLAs, but were sometimes missing those "in between" communications with our customers. We built the Case Response Tracker to solve our own challenge - making sure that every single customer response on a case was dealt with quickly and effectively, not just the first and the last. We're really happy with our solution to this problem, and want others in the Salesforce ecosystem to benefit from this too. If you want to know more about Alscient and the services we offer, please get in touch.

Top keywords

customer4×1.99%
case3×1.49%
response3×1.49%
service3×1.49%
alscient2×1.00%
customers2×1.00%
high2×1.00%
high quality2×1.00%

Case Response Tracker vs sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)

Case Response Tracker

1. Listing metadata

sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) or Case Response Tracker cheaper?

Which has better reviews, sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) or Case Response Tracker?

Should I choose sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) or Case Response Tracker?

Which is faster to set up, sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) or Case Response Tracker?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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