Plauti Assign vs Skillsoft CAISY™ for — Salesforce

Plauti Assign vs Skillsoft CAISY™ for Agentforce

Side-by-side comparison · 24 data points

Plauti Assign

5.0·63reviews

Accelerate lead and case response. Assign and route any Salesforce object by workload, availability, distance, or custom logic. Use Round Robin, load balancing, skills or territory matching, capping, SLA reassign. No-code, Salesforce native. Pair with AI.

Shopifypaid

1. Listing metadata

Field-level data

	Plauti Assign	Skillsoft CAISY™ for Agentforce
Tagline	“Accelerate lead and case response. Assign and route any Salesforce object by workload, availability, distance, or custom logic. Use Round Robin, load balancing, skills or territory matching, capping, SLA reassign. No-code, Salesforce native. Pair with AI.”255 chars	“This agent action enables organizations to assess real customer interactions using Skillsoft’s custom conversation rubrics. Customer Support teams receive actionable performance scores and real-time AI coaching recommendations.”227 chars
Description	1198 / 2000 chars60% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Plauti	Skillsoft
Listed	January 22, 2020	November 11, 2025

At a glance

9 metrics · auto-computed

Feature comparison between Plauti Assign: Instantly assign & route leads, cases, any Salesforce object and Skillsoft CAISY™ for Agentforce
Metric	Plauti Assign: Instantly assign & route leads, cases, any Salesforce object	Skillsoft CAISY™ for Agentforce
Rating	5.0 ★	—
Total reviews	63	0
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	★ 9	4
Languages	1 supported	1 supported
Listed since	Jan 2020	Nov 2025

Last updated	—	—

3. Features

As listed by each developer

Plauti Assign

Assign any standard or custom object with precision Route leads, cases, or accounts, one at a time or in bulk. Salesforce native, flexible, easy to integrate, no-code configuration for instant case routing and record assignment.
Use round robin, weighted assignment, and capacity capping Automate record distribution using Round Robin or weighted distribution across multiple groups using customizable rules. Balance workloads to prevent overload or pause assignments.
Skills, territory, distance, schedule, or multi-team criteria Assign each record to the right owner based on skills, location, availability, or team structure, ensuring the best fit for your business scenario.
Automate custom workflows with plugins and SDK Easily extend assignment automation to match your organization’s needs by using plugins or SDK customization. Support complex assignment rules and advanced workflows.
Pair with AI for context-aware routing Use Assign with Plauti Manipulate and/or AI models for context‑based routing (history, behavior, segmentation), case categorization and triage, enrichment, intent detection, sentiment analysis, and more.
Extreme flexibility, built for admins but also power users Let power users or managers access speed to lead details and KPI dashboards, eliminating extra admin work. No code, rapid updates, extremely flexible logic.
SLA controls, tracking, and audit trails Monitor SLA performance and assignment activity for full team accountability. Set reassignment limits, choose where a record can go, and define what happens when it's reassigned too often.
Routing log to see what happened and why See the complete routing journey for each record: diagnose issues, understand why a route was taken or skipped, and check if an SLA was missed or a record was rejected.
Add users in bulk and save time Quickly add users to MatchGroups in bulk based on roles, divisions, or Chatter Groups. Streamline setup and scale team assignment in seconds.

Skillsoft CAISY™ for Agentforce

Driven by Generative AI: Picture an always-on supercoach. The Skillsoft AI scores real-life support cases and then spins up mock scenarios based on your toughest tickets. Your teams get hands-on experience and adaptive, personalized feedback.
Custom Learning Rubrics: No more generic grading. Skillsoft partners with you to build custom rubrics to assess what your business values. We’ll ensure you can assess interactions across multiple criteria and get actionable scores.
Real-World Simulations: Practice does make perfect, but only if your support teams practice the right stuff. Our AI-driven simulations drop employees into realistic, dynamic customer conversations like those they will face daily.
Instant Recommendations for Improvement: Your people receive specific, timely tips after each simulation or the audited customer support text and audio transcripts. That gives you a team that is always learning, evolving, and upping its game.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Plauti Assign	Skillsoft CAISY™ for Agentforce
lead	#54	Not ranked
jotform	#75	Not ranked
feedback	Not ranked	#96
lead capture	#120	Not ranked

9. App details

Long-form description · keyword frequency

Plauti Assign

Easily automate assignment for leads, cases and any Salesforce objects. Go beyond simple round robin with criteria-based rules that intelligently assign leads (or other objects) based on capacity, even or weighted distribution, and custom user fields. Flexible capacity models: Capacity-based, even, or weighted round robin. Custom fields and time management: Assign the Owner and/or Custom User Fields, with options for working hours, shifts, and out-of-office status. Dynamic assignment: Add users in bulk based on roles, divisions, and Chatter Groups. Pause assignments when needed. Geolocation-Based routing: Route to the closest rep. SLA management: Reassign on SLA miss. Advanced options: Editable email templates, sophisticated matching rules (skills, profile, territory and more), performance dashboards and audit logs. Free consultancy and 5 * support: Our expert consultancy offers setup optimization, advanced automation, or Salesforce audits to fit your needs. Plauti Assign scales with your business, seamlessly managing multi-stage sales processes across teams, time zones, and pipeline stages. Less time managing leads, more growth. Experience it yourself, try it for free.

Top keywords

assign3×1.81%
custom3×1.81%
fields3×1.81%
leads3×1.81%
time3×1.81%
advanced2×1.20%
assignment2×1.20%
capacity2×1.20%
consultancy2×1.20%
custom user2×1.20%
custom user fields2×1.20%
even2×1.20%

Skillsoft CAISY™ for Agentforce

Ever wish your support teams could practice tough work conversations without the pressure of getting it wrong? Meet Skillsoft CAISY™ (pronounced "K-see"), your AI-powered coaching partner for real-life learning in the flow of work. The CAISY conversational training experience creates a safe, interactive space where employees can experiment, learn, and refine their communication skills. The best part? No judgment, no risk. Every response your learners make is met with real-time, adaptive feedback — not just highlighting what they nailed but pinpointing the spots where they can grow. Here’s where Skillsoft CAISY™ for Agentforce changes the game for customer support training. Forget about asking your people to wait for days for feedback after a tricky call. CAISY steps in immediately, evaluating real customer interactions using its conversation rubric to provide a criteria rating and instructive feedback. The magic happens when CAISY dynamically creates custom learning scenarios based on your team's actual cases, letting users practice for the situations that matter most. The result? Faster feedback loops. Smarter team development. Real improvements you’ll notice in every call.

Top keywords

caisy5×2.84%
feedback4×2.27%
call2×1.14%
creates2×1.14%
customer2×1.14%
learning2×1.14%
practice2×1.14%
real2×1.14%
skillsoft

Frequently asked

Common questions about this comparison

Is Plauti Assign: Instantly assign & route leads, cases, any Salesforce object or Skillsoft CAISY™ for Agentforce cheaper?

Both Plauti Assign: Instantly assign & route leads, cases, any Salesforce object and Skillsoft CAISY™ for Agentforce offer paid plans only. Plauti Assign: Instantly assign & route leads, cases, any Salesforce object starts at paid; Skillsoft CAISY™ for Agentforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Plauti Assign: Instantly assign & route leads, cases, any Salesforce object or Skillsoft CAISY™ for Agentforce?

It depends on what you're optimizing for. Plauti Assign: Instantly assign & route leads, cases, any Salesforce object fits better if you prioritize rating consistency; Skillsoft CAISY™ for Agentforce is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Plauti Assign: Instantly assign & route leads, cases, any Salesforce object or Skillsoft CAISY™ for Agentforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Plauti Assign: Instantly assign & route leads, cases, any Salesforce object has more onboarding documentation maturity (63 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Plauti Assign: Instantly assign & route leads, cases, any Salesforce object typically suits early-stage and growth-mode stores based on its review-base composition (63 reviews). Skillsoft CAISY™ for Agentforce aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Plauti Assign vs Skillsoft CAISY™ for Agentforce

Plauti Assign

1. Listing metadata

Skillsoft CAISY™ for Agentforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Plauti Assign · 4 changes

Skillsoft CAISY™ for Agentforce · 1 changes

9. App details

Frequently asked

Is Plauti Assign: Instantly assign & route leads, cases, any Salesforce object or Skillsoft CAISY™ for Agentforce cheaper?

Should I choose Plauti Assign: Instantly assign & route leads, cases, any Salesforce object or Skillsoft CAISY™ for Agentforce?

Which is faster to set up, Plauti Assign: Instantly assign & route leads, cases, any Salesforce object or Skillsoft CAISY™ for Agentforce?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

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