Lightning Knowledge Feedback
The Lightning Knowledge Feedback app tracks feedback from internal staff and Experience Cloud users via any of the following methods: 1. Use a prebuilt Lightning Web Component or Flow to collect feedback on articles, both internally and on Experience Cloud portals 2. Option to modify the flow to meet your organization's needs 3. Track feedback through reports, related lists, Chatter posts, and in-app notifications With all feedback recorded in one place, Knowledge users can easily improve articles for greater customer success. The group that is responsible for Article content and quality can make sure that feedback is handled by assigning the feedback to the right people, tracking the status of feedback assigned, and tracking how the feedback was handled. This information can then be incorporated into reports to track trends around who is managing feedback, time it takes from when the feedback was reported to when it was handled, and how feedback is handled.
Top keywords
- feedback12×7.79%
- handled4×2.60%
- articles2×1.30%
- cloud2×1.30%
- experience2×1.30%
- experience cloud2×1.30%
- feedback is handled2×1.30%
- flow2×1.30%
- knowledge2×1.30%
- lightning2×1.30%
- reports2×1.30%
- track2×1.30%
CalendarAnything - Resource Allocation, Project Management, Campaign Management
CalendarAnything lets you visualize any Salesforce object with a date or time field while enabling self-scheduling and appointment booking directly within Salesforce—no external tools required. Build calendars for resource allocation, project management, campaigns, media planning, production workflows, field service, and more. Integration with Outlook, Google, Slack, and Zoom consolidates all your scheduling in one central location. CalendarAnything is industry-agnostic, enabling users to create customizable Salesforce calendars using any standard, custom, or external object. Overlay events, opportunities, and production schedules alongside your Outlook or Google calendars to avoid scheduling conflicts, like client calls overlapping personal obligations. Availability Scheduling integrates self-scheduling capabilities to optimize workflows. Allow resources to set availability for bookings or let customers book assets directly through your website or digital experience. All captured data flows into Salesforce for streamlined management Easy & Flexible: At-a-glance insights, in-place updates, and color-coded prioritization. Fully customizable and extensible with custom development.
Top keywords
- salesforce4×2.70%
- calendars3×2.03%
- scheduling3×2.03%
- availability2×1.35%
- calendaranything2×1.35%
- custom2×1.35%
- customizable2×1.35%
