Centro: Achieve Full vs CitNOW Workshop — Salesforce

CitNOW Workshop vs Centro

Side-by-side comparison · 24 data points

CitNOW Workshop

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With this seamless integration into the Salesforce platform, CitNOW Workshop app is now automatically linked to both the customer and vehicle records in Salesforce. This further enhances transparency and allows for robust, data-driven decision making.

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1. Listing metadata

Field-level data

	Centro	CitNOW Workshop
Tagline	“The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!”255 chars	“With this seamless integration into the Salesforce platform, CitNOW Workshop app is now automatically linked to both the customer and vehicle records in Salesforce. This further enhances transparency and allows for robust, data-driven decision making.”251 chars
Description	1197 / 2000 chars60% used	1135 / 2000 chars57% used
Screenshots	—	—
Languages	en	enfr
Platforms	Salesforce	Salesforce
Developer	Centro LLC	CitNOW Group
Listed	November 30, 2020

At a glance

8 metrics · auto-computed

Feature comparison between Centro: Achieve Full Control Between Slack and Salesforce and CitNOW Workshop
Metric	Centro: Achieve Full Control Between Slack and Salesforce	CitNOW Workshop
Rating	5.0 ★	—
Total reviews	44	0
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	2 supported
Listed since	Nov 2020	Sep 2023

Last updated	—	—

3. Features

As listed by each developer

Centro

View every Slack or Microsoft Teams channel connected to a Salesforce record in one place. Create channels for important customer conversations, surface them in Salesforce with Centro Linked Records, and save hours spent catching up.
Bring Salesforce records into Slack or Microsoft Teams so your team can act in seconds. Build custom notifications with Flow, or let users create their own with Centro Nudges. Notify, respond, and move work forward faster.
Keep Salesforce updated from wherever conversations happen. Create cases or tasks from Slack and Microsoft Teams messages using custom forms, automatically deflect common requests, and streamline even more workflows.
Agentforce for Teams: Access Agentforce directly in Microsoft Teams. Get trusted answers, ask follow-up questions, receive proactive alerts, and update Salesforce records using natural language.
Swarming for Teams: Create Salesforce case swarms in Microsoft Teams with one click. Collaborate, edit records, track updates, and resolve customer issues faster without duplicating work.
Salesforce Channels for Teams: Connect Microsoft Teams chats and channels to any Salesforce record. Collaborate in context, add participants, edit records, and associate shared files with the right opportunity or case.
Support Customers in Slack Connect: Let customers create and manage Salesforce cases from Slack Connect. Route requests, sync messages and status updates, support agent replies, and share surveys—all within the conversation.
Embedded Slack in Experience Cloud: Embed record-linked Slack conversations in Experience Cloud. Users can message and @mention teammates from Salesforce while keeping discussions synchronized across Slack and the customer experience.
Centro Broadcasts lets you send bulk messages to customers, partners, vendors, or internal teams through Slack Connect or Microsoft Teams. Get notified about responses and track every engagement in one place.

CitNOW Workshop

Improved Decision Making & Marketing: Dealerships can easily view acceptance rates for Red and Amber work, providing key insights into customer behaviour and preferences. They can now use all of this data to drive further marketing campaigns.
Enhanced Performance Tracking: Dealerships can leverage new dashboard functionalities to monitor their performance across multiple metrics. This includes the number of videos sent and watched, providing valuable insights into customer engagement.
Comprehensive Overview: By integrating CitNOW Workshop data with Salesforce, dealerships can now gain a holistic understanding of both the customer and their vehicle. This integrated view enables dealerships to provide better service and build stronger

Keyword	Centro	CitNOW Workshop
keeping teams	#2	Not ranked
slack	#2	Not ranked
microsoft teams	#3	Not ranked

7. App details

Long-form description · keyword frequency

Centro

Surround your customer with the team with data and actions. This is the Salesforce, Slack, and Microsoft Teams integration you've been waiting for. Centro saves you hours, increases customer satisfaction, and gives comfort that everything is tied to Salesforce. Keep everything Centro-lized. 🔗 Linked Salesforce records to discover, organize, and engage Slack or MS Teams inside Salesforce. 🧙 Smart channel summary. Spend less time reading and more time engaging. ✨ Agentforce Agents in MS Teams! 🦾 Automate anything in Slack and MS Teams. Create and manage Channels and Chats using Salesforce Flow and our workplace chat triggers 📝 Create Salesforce Forms in Slack or MS Teams, leveraging a shared Salesforce connection. Let anyone in Slack Connect log a Case, for example 😬 Replace Chatter with Slack or MSTeams, embedded in any Salesforce record. A mini-chat client inside of Salesforce! ☁️ We are 100% focused on the Salesforce, Slack, and Microsoft Teams platforms Centro is a truly native UI and workflow experience inside Salesforce, Slack, and Microsoft Teams. One horizontal app to manage. Build out any use case you can imagine, get started today with a 14-day free trial!

Top keywords

salesforce11×6.08%
slack8×4.42%
teams7×3.87%
ms4×2.21%
ms teams4×2.21%
inside3×1.66%
microsoft3×1.66%
microsoft teams3×1.66%
salesforce slack3×1.66%
slack and microsoft3×1.66%
case2×1.10%
centro2×1.10%

CitNOW Workshop

CitNOW, a renowned provider of digital automotive solutions, is delighted to announce the integration of its Workshop app with Salesforce Automotive Cloud. This strategic alignment furthers CitNOW's commitment to delivering the ultimate Customer 360 and Vehicle 360 experience to its extensive network of dealerships across the globe. The CitNOW Workshop app, widely utilised by aftersales teams for electronic Vehicle Health Checks (eVHC), has revolutionised the customer-dealership dynamic. The app combines your eVHC videos with parts, and labour cost information into a clear, comprehensive package, equipping customers with all the information they need to greenlight any proposed repair work efficiently. This integration not only streamlines the process but can also lead to cost and time savings for dealerships. With this seamless integration into the Salesforce platform, CitNOW Workshop is automatically linked to both the customer and vehicle records in Salesforce, enabling a more efficient eVHC process. This enhances more robust reporting enabling data-driven decisions and follow on communications to sell more work.

Top keywords

citnow3×1.86%
evhc3×1.86%
integration3×1.86%
salesforce3×1.86%
vehicle3×1.86%
workshop3×1.86%
3602×1.24%
automotive2×1.24%

Frequently asked

Common questions about this comparison

Is Centro: Achieve Full Control Between Slack and Salesforce or CitNOW Workshop cheaper?

CitNOW Workshop is the cheaper option — it offers a free plan (free_to_install). Centro: Achieve Full Control Between Slack and Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Centro: Achieve Full Control Between Slack and Salesforce or CitNOW Workshop?

AppRanks cannot separate these two on rating, because neither publishes one. Centro: Achieve Full Control Between Slack and Salesforce does carry the larger published review base (44 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Centro: Achieve Full Control Between Slack and Salesforce or CitNOW Workshop?

Both apps are one-click installs from the Salesforce AppExchange. Centro: Achieve Full Control Between Slack and Salesforce has the deeper published review base (44 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Centro: Achieve Full Control Between Slack and Salesforce typically suits early-stage and growth-mode teams based on its published review base (44 reviews). CitNOW Workshop typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Centro: Achieve Full Control Between Slack and Salesforce and CitNOW Workshop?

Migration support varies by app and category. Centro: Achieve Full Control Between Slack and Salesforce and CitNOW Workshop both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CitNOW Workshop" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

CitNOW Workshop vs Centro

CitNOW Workshop

1. Listing metadata

Centro

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Centro · 1 changes

CitNOW Workshop · 0 changes

7. App details

Frequently asked

Is Centro: Achieve Full Control Between Slack and Salesforce or CitNOW Workshop cheaper?

Should I choose Centro: Achieve Full Control Between Slack and Salesforce or CitNOW Workshop?

Which is faster to set up, Centro: Achieve Full Control Between Slack and Salesforce or CitNOW Workshop?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Centro: Achieve Full Control Between Slack and Salesforce and CitNOW Workshop?

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