Which has better reviews, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Should I choose Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Which is faster to set up, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording has more onboarding documentation maturity (10 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

AppRanks

Samespace CTI | vs smrtPhone: CTI Dialer — Salesforce

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording vs smrtPhone

Side-by-side comparison · 24 data points

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

5.0·10reviews

Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording	smrtPhone
Tagline	“Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.”250 chars	“Maximize productivity with an all-in-one Phone, Power Dialer, Mobile App, Video, and CTI for Salesforce. Pay-as-you go pricing per company (not user) gives ultimate flexibility. Inbound and outbound voice and text (SMS and MMS), at a desk or on-the-go.”252 chars
Description	1091 / 2000 chars55% used	1130 / 2000 chars56% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Samespace Inc	smrtStudio Global Inc
Listed

At a glance

9 metrics · auto-computed

Feature comparison between Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App
Metric	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording	smrtPhone: CTI Dialer \| Phone \| Power Dialer \| Text / SMS \| Video \| Mobile App
Rating	5.0 ★	5.0 ★
Total reviews	★ 10	6
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Nov 2020	May 2023

Last updated	—	—

3. Features

As listed by each developer

2x Productivity We allow you to easily automate many aspects of your agents’ workflows, such as eliminating manual data entry, so they can DOUBLE their conversations and boost productivity across the board.
Superior User Experience We’re quicker to set up and start using, with a simple Drag and Drop setup, no developers required.
AI Powered Analytics Access crucial data on what your customers are saying during calls including feedback on your product, as well as mentions of competitors, so you can implement changes to make improvements across the board.

smrtPhone

ALL YOU NEED, ALL IN ONE PHONE PLATFORM Stop pushing data between multiple systems and eliminate data leakage. Your single source: CTI dialer, voice, SMS / MMS, Power Dialer, DNI, lead source manager, Mobile App, call monitoring & recording, and more!
GET INSTANT HELP Friendly, responsive, and *live* Support. No bots. No sending emails into a black hole. Our team has a 96% satisfaction rating. Plus, 300+ how-to guides, explainer videos, and FAQs are easy to search. Get the answers you need, now.
TRY OUR FREE TRIAL Clients love our simple pay-as-you-go model with easy tracking. Single company-level subscription and shared usage gives staffing flexibility and means you only pay for what you use. No contract required - start your free trial today!
POWER DIALER FOR MULTI-LINE DIALING Our multi-line power dialer is designed to supercharge your outbound calling. Pull lists directly from Salesforce or via spreadsheet upload. Auto-synced to Salesforce with flexible, swappable seats and free metrics.
TEAM MANAGEMENT CAPABILITIES smrtPhone Pro is for growing businesses looking to build out their teams, easily. Group inboxes, call monitoring, unlimited users, area code matching and more. Call and SMS Flows allow for inbound routing to the right team.
CHROME EXTENSION FOR EFFICIENCY Make and receive calls with full access to your contacts and call notes, even when logged out of Salesforce. Call and text directly from smrtPhone’s Chrome Extension, or receive communication while browsing other sites.
FREE KPI REPORTS smrtPhone’s robust reporting offers a range of performance metrics including by agent, phone number, power dialing campaign, time ranges, & more. Call data goes straight into your Salesforce Org, filling out your deal cycle with metrics.
FLEXIBLE IVR AND CALL ROUTING Save time and provide superior customer service with customized, automated menus for incoming calls and texts. Route communication to users or teams, use APIs for for complex cadences, and create time-based automations.
FREE AND ADVANCED VIDEO CALLING smrtPhone offers free 1:1 video calling up to 30 minutes for every user, and Pro Users get video conference calling up to 4 hours included in the Pro subscription. Video Call Recordings, Whiteboards, Q&A settings and more.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording	smrtPhone
lead capture	Not ranked	#70
contact	#104	Not ranked
feedback	#104	Not ranked
sign and fill	Not ranked	#110
contract	Not ranked	#120

9. App details

Long-form description · keyword frequency

Automate All Time-Wasting Tasks Our cutting edge automation saves your reps time-wasting tasks, like manual data entry, freeing them up to engage more customers and increase productivity 2x. Route Every Call Dynamically Connect prospects to the right reps, the first time, every time. Our dynamic routing directs leads based on anything you know about the caller, including lead source, campaign, past interaction history, and more. Real-Time Coaching and Monitoring Get your sales reps the help they need when they need it using our live monitoring and coaching. You’ll see what each rep is up to so you can monitor their activity and assist your team when needed, even during live calls. Raise Your Call IQ Add intelligence to your calls before they’re answered. Provide personalized customer service by automatically fetching data from any Salesforce object, and use it to dynamically route the conversation to the best available agent. Turbocharge Your Outbound Your sales team will love our automated dialer, following up leads and prospecting for new ones easier than ever before.

Top keywords

reps3×1.73%
call2×1.16%
calls2×1.16%
coaching2×1.16%
data2×1.16%
dynamically2×1.16%
leads2×1.16%
live2×1.16%
monitoring2×1.16%
route2×1.16%
sales2×1.16%
tasks2×1.16%

smrtPhone

smrtPhone is an all-in-one phone system for sales-driven businesses featuring inbound and outbound voice and text. Maximize efficiency and skyrocket productivity with our full-featured platform including CTI dialer, integrated AI tools that capture call summaries, keywords, and outcomes, dedicated Mobile App, browser dialer, Lead Source Management, SMS texting, and multi-line Power Dialer. Use within Salesforce or invite users (such as VAs) who never see your CRM data. EASY TO SET UP, FLEXIBLE TO LAST A LIFETIME smrtPhone is ‘out of the box’ and ready to go within minutes, no workarounds or complicated setup. Yet it also has layers and depth that allow you to customize the platform for your unique business as you grow. Instant purchasing of phone numbers, easy drag & drop call flows, with everything effortlessly synced in real time. FULL FEATURED Instant phone numbers, voice, text, customized incoming call/text routing, IVR, voice, SMS / MMS, advanced user management, call monitoring, call recording, skip tracing and DNC scrubbing, tracking phone numbers, plus more! - all effortlessly synced with Salesforce.

Top keywords

call5×2.94%
phone4×2.35%
dialer3×1.76%
numbers3×1.76%
phone numbers3×1.76%
text3×1.76%
voice3×1.76%
effortlessly2×1.18%
effortlessly synced2×

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording vs smrtPhone

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

1. Listing metadata

smrtPhone

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording · 1 changes

smrtPhone · 2 changes

9. App details

Frequently asked

Is Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App cheaper?

Which has better reviews, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Should I choose Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?