Healthcare (HLS) vs Centro: Achieve Full — Salesforce

Centro vs Healthcare (HLS) Payer Chatbot

Side-by-side comparison · 24 data points

Centro

5.0·44reviews

The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!

salesforcepaid

Change

1. Listing metadata

Field-level data

	Healthcare (HLS) Payer Chatbot	Centro
Tagline	“Built on the Einstein Platform, this Chatbot will answer your members' requests related to billing & network service inquiries like the cost/status of claims & near by physician location with unparalleled precision leveraging Natural Language Processing.”254 chars	“The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!”255 chars
Description	1165 / 2000 chars58% used	1197 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	springML, Inc.	Centro LLC
Listed	October 22, 2019

At a glance

8 metrics · auto-computed

Feature comparison between Healthcare (HLS) Payer Chatbot and Centro: Achieve Full Control Between Slack and Salesforce
Metric	Healthcare (HLS) Payer Chatbot	Centro: Achieve Full Control Between Slack and Salesforce
Rating	—	5.0 ★
Total reviews	0	44
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	2 tiers
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Oct 2019	Nov 2020

Last updated	—	—

3. Features

As listed by each developer

Healthcare (HLS) Payer Chatbot

• A chatbot experience that is more human and less menu-driven • Fail-safe and seamless handoff to live agents when required • Available for free • Drive self-service by automating your simple use cases • 24/7 member service
• Unlimited customization to deliver results across multiple use cases • Capture member intent, profile information and create a case in Salesforce • HIPAA compliant
Integrations • Salesforce Knowledge Articles • Einstein API • Custom Apex code • Supported Channels • Website (can be hosted on any site) • Salesforce - Lightning & Classic communities

Centro

View every Slack or Microsoft Teams channel connected to a Salesforce record in one place. Create channels for important customer conversations, surface them in Salesforce with Centro Linked Records, and save hours spent catching up.
Bring Salesforce records into Slack or Microsoft Teams so your team can act in seconds. Build custom notifications with Flow, or let users create their own with Centro Nudges. Notify, respond, and move work forward faster.
Keep Salesforce updated from wherever conversations happen. Create cases or tasks from Slack and Microsoft Teams messages using custom forms, automatically deflect common requests, and streamline even more workflows.
Agentforce for Teams: Access Agentforce directly in Microsoft Teams. Get trusted answers, ask follow-up questions, receive proactive alerts, and update Salesforce records using natural language.
Swarming for Teams: Create Salesforce case swarms in Microsoft Teams with one click. Collaborate, edit records, track updates, and resolve customer issues faster without duplicating work.
Salesforce Channels for Teams: Connect Microsoft Teams chats and channels to any Salesforce record. Collaborate in context, add participants, edit records, and associate shared files with the right opportunity or case.
Support Customers in Slack Connect: Let customers create and manage Salesforce cases from Slack Connect. Route requests, sync messages and status updates, support agent replies, and share surveys—all within the conversation.
Embedded Slack in Experience Cloud: Embed record-linked Slack conversations in Experience Cloud. Users can message and @mention teammates from Salesforce while keeping discussions synchronized across Slack and the customer experience.
Centro Broadcasts lets you send bulk messages to customers, partners, vendors, or internal teams through Slack Connect or Microsoft Teams. Get notified about responses and track every engagement in one place.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Healthcare (HLS) Payer Chatbot	Centro
keeping teams	Not ranked	#2
slack	Not ranked	#2
microsoft teams	Not ranked	#3
chatbot	#4	Not ranked
ai chatbot	#9	Not ranked

7. App details

Long-form description · keyword frequency

Healthcare (HLS) Payer Chatbot

SpringML is one of the earliest Salesforce strategic partners in the Einstein ecosystem; specialized in AI/NLP based chatbot applications, conversational interfaces & Einstein analytics solutions. About Healthcare (HLS) Payer Chatbot Powered by NLP, SpringML’sHealthcare (HLS) Payer Chatbot provides a tailored, personalized user experience leveraging Salesforce platforms such as Apex, Process builder to capture the intent and member profile information. Whether it’s a question related to simple billing like their last medical claim or out of the pocket expense or network services inquiries, like requesting a list of nearby in-network physicians, SpringML’s Healthcare (HLS) Payer Chatbot can help. For example, a member can submit a question like, “Who are the nearby in-network physicians?” The bot will return a list of all the physicians nearby by automatically analyzing the member’s location and identifying matches. Installation Support Once you install, Healthcare (HLS) Payer Chatbot will capture a complete list of Intents, dialogs, and basic Apex classes to be used as templates to get you started. Refer to provided Installation Instruction.

Top keywords

chatbot5×2.92%
hls4×2.34%
hls payer4×2.34%
hls payer chatbot4×2.34%
payer4×2.34%
payer chatbot4×2.34%
healthcare3×1.75%
healthcare hls3×1.75%
healthcare hls payer3×1.75%
list3×1.75%
member3×1.75%
nearby3×1.75%

Centro

Surround your customer with the team with data and actions. This is the Salesforce, Slack, and Microsoft Teams integration you've been waiting for. Centro saves you hours, increases customer satisfaction, and gives comfort that everything is tied to Salesforce. Keep everything Centro-lized. 🔗 Linked Salesforce records to discover, organize, and engage Slack or MS Teams inside Salesforce. 🧙 Smart channel summary. Spend less time reading and more time engaging. ✨ Agentforce Agents in MS Teams! 🦾 Automate anything in Slack and MS Teams. Create and manage Channels and Chats using Salesforce Flow and our workplace chat triggers 📝 Create Salesforce Forms in Slack or MS Teams, leveraging a shared Salesforce connection. Let anyone in Slack Connect log a Case, for example 😬 Replace Chatter with Slack or MSTeams, embedded in any Salesforce record. A mini-chat client inside of Salesforce! ☁️ We are 100% focused on the Salesforce, Slack, and Microsoft Teams platforms Centro is a truly native UI and workflow experience inside Salesforce, Slack, and Microsoft Teams. One horizontal app to manage. Build out any use case you can imagine, get started today with a 14-day free trial!

Top keywords

salesforce11×6.08%
slack8×4.42%
teams7×3.87%
ms4×2.21%
ms teams4×2.21%
inside3×1.66%
microsoft3×1.66%
microsoft teams3×1.66%

Frequently asked

Common questions about this comparison

Is Healthcare (HLS) Payer Chatbot or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Healthcare (HLS) Payer Chatbot is the cheaper option — it offers a free plan (free). Centro: Achieve Full Control Between Slack and Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Healthcare (HLS) Payer Chatbot or Centro: Achieve Full Control Between Slack and Salesforce?

AppRanks cannot separate these two on rating, because neither publishes one. Centro: Achieve Full Control Between Slack and Salesforce does carry the larger published review base (44 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Healthcare (HLS) Payer Chatbot or Centro: Achieve Full Control Between Slack and Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Centro: Achieve Full Control Between Slack and Salesforce has the deeper published review base (44 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Healthcare (HLS) Payer Chatbot typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Centro: Achieve Full Control Between Slack and Salesforce typically suits early-stage and growth-mode teams based on its published review base (44 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Healthcare (HLS) Payer Chatbot and Centro: Achieve Full Control Between Slack and Salesforce?

Migration support varies by app and category. Healthcare (HLS) Payer Chatbot and Centro: Achieve Full Control Between Slack and Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Healthcare (HLS) Payer Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Centro vs Healthcare (HLS) Payer Chatbot

Centro

1. Listing metadata

Healthcare (HLS) Payer Chatbot

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Healthcare (HLS) Payer Chatbot · 0 changes

Centro · 1 changes

7. App details

Frequently asked

Is Healthcare (HLS) Payer Chatbot or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Should I choose Healthcare (HLS) Payer Chatbot or Centro: Achieve Full Control Between Slack and Salesforce?

Which is faster to set up, Healthcare (HLS) Payer Chatbot or Centro: Achieve Full Control Between Slack and Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Healthcare (HLS) Payer Chatbot and Centro: Achieve Full Control Between Slack and Salesforce?

See full keyword rankings, install trends, and weekly alerts

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