Girik SMS & CTI vs Messagepoint for — Salesforce

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs Messagepoint for Journey Builder

Side-by-side comparison · 24 data points

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

5.0·32reviews

Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.

salesforcepaid

1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Messagepoint for Journey Builder
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“Leverage the power of Messagepoint-managed print and email communications to quickly and easily create highly personalized Journey Builder campaigns. Our AI-powered content hub optimizes content, accelerates time to market and increases your agility.”250 chars
Description	1084 / 2000 chars54% used	834 / 2000 chars42% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Girikon AI	Messagepoint
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Messagepoint for Journey Builder
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Messagepoint for Journey Builder
Rating	5.0 ★	—
Total reviews	32	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Jan 2025	Aug 2019

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

Messagepoint for Journey Builder

Create exceptional omni-channel customer experiences: create highly personalized print and email communications to ensure you are communicating with customers via their channel of choice.
Optimize your content: harness the power of AI to align to brand, reading comprehension and sentiment guidelines while also enabling content re-use and sharing for greater consistency in communications.
Dramatically reduce time to market: empower business users with direct access to author and edit content to eliminate change cycles through IT.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Messagepoint for Journey Builder
cti telephony	#3	Not ranked
call logging	#3	Not ranked
telephony	#9	Not ranked

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

Messagepoint for Journey Builder

Enables teams to send personalized, optimized email and print communications automatically from within journeys. Easily include email and print communications authored and managed in Messagepoint in your journeys. Marketers and business users can self-manage their own content, leveraging AI-powered content optimization and advanced personalization options. Content sharing across teams, touchpoints and channels drive efficiency and consistency in journeys. Email communications are assembled and returned from Messagepoint and delivered within the journey for delivery and tracking purposes in Marketing Cloud. Print communications are routed to a print service provider or to your own industrial strength print/mail processing via our native composition or via delivery connectors to composition engines like Quadient Inspire.

Top keywords

print5×4.50%
communications4×3.60%
content3×2.70%
email3×2.70%
journeys3×2.70%
print communications3×2.70%
composition2×1.80%
delivery2×1.80%
email and print2×1.80%

Frequently asked

Common questions about this comparison

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Messagepoint for Journey Builder cheaper?

Both Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Messagepoint for Journey Builder offer paid plans only. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice starts at paid; Messagepoint for Journey Builder starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Messagepoint for Journey Builder?

AppRanks cannot separate these two on rating, because neither publishes one. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice does carry the larger published review base (32 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Messagepoint for Journey Builder?

Both apps are one-click installs from the Salesforce AppExchange. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the deeper published review base (32 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). Messagepoint for Journey Builder typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs Messagepoint for Journey Builder

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

1. Listing metadata

Messagepoint for Journey Builder

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Messagepoint for Journey Builder cheaper?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Messagepoint for Journey Builder?

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Messagepoint for Journey Builder?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Messagepoint for Journey Builder?