Is PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator or Case Response Tracker cheaper?

Case Response Tracker is the cheaper option — it offers a free plan (free). PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator typically suits early-stage and growth-mode teams based on its published review base (220 reviews). Case Response Tracker typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

PDF Butler - Document vs Case Response Tracker — Salesforce

PDF Butler - Document Generation | PDF, Word, PPTX, vs Case Response Tracker

Side-by-side comparison · 24 data points

PDF Butler - Document Generation | PDF, Word, PPTX,

5.0·220reviews

Generate on-brand documents from Salesforce—quickly and at scale. PDF Butler combines document generation, data extraction, contract negotiation, collaboration, eSignature, and Agentforce integrations in one platform for the entire document lifecycle.

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1. Listing metadata

Field-level data

	PDF Butler - Document Generation \| PDF, Word, PPTX,	Case Response Tracker
Tagline	“Generate on-brand documents from Salesforce—quickly and at scale. PDF Butler combines document generation, data extraction, contract negotiation, collaboration, eSignature, and Agentforce integrations in one platform for the entire document lifecycle.”251 chars	“Customers respond to cases. Sometimes this is a simple thank you, other times this is a request/question that requires action. Case Response Tracker allows you to track, manage and report on these responses, ensuring that communications never get missed.”254 chars
Description	1112 / 2000 chars56% used	1185 / 2000 chars59% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	CloudCrossing	Alscient

At a glance

8 metrics · auto-computed

Feature comparison between PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator and Case Response Tracker
Metric	PDF Butler - Document Generation \| PDF, Word, PPTX, Email & Excel Generator	Case Response Tracker
Rating	★ 5.0 ★	3.0 ★
Total reviews	★ 220	1
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	★ 9	3
Languages	16 supported	1 supported
Listed since	Jan 2019	Nov 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Case Response Tracker's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Case Response Tracker offers a free tier (free) while PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator has the larger user base (220 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Case Response Tracker's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator; mid-market and enterprise admins with specific feature requirements should evaluate both — Case Response Tracker's 1-review base may include the workflow context that matches your specific use case better than PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator audit • Case Response Tracker audit

Listed	January 21, 2019	November 2, 2020

Last updated	—	—

3. Features

As listed by each developer

PDF Butler - Document Generation | PDF, Word, PPTX,

Complex document workflows slow your team down. Automate document generation from any Salesforce object and create quotes, contracts, proposals, invoices, and more using Salesforce data—without leaving your CRM.
Manual document steps create bottlenecks. Add document generation actions to Salesforce Flow to automate document creation, approvals, and delivery as part of your existing workflows—without manual intervention.
Complex CPQ workflows make accurate documents difficult to produce. Turn Salesforce product, pricing, and customer data into personalized documents in just a few clicks—reducing manual work and accelerating document creation.
Creating branded PDFs manually takes time. Automate document generation and PDF creation from Salesforce data, using dynamic templates, objects, and workflows to deliver accurate, branded PDFs automatically.
Getting contracts signed can slow down deals. Use Digital Signature to automate signing workflows for opportunities, quotes, and contracts—so recipients can sign faster from anywhere without leaving Salesforce.
Documents scattered across systems make collaboration difficult. Centralize document management in Salesforce, collaborate through SharePoint or Google Drive, and access documents with the built-in PDF reader—all in one place.
Manually entering data from scanned documents is slow and error-prone. Document Extractor uses advanced OCR and AI to capture typed or handwritten data and map it directly to standard or custom Salesforce objects.
Every industry has different document requirements. PDF Butler supports industries including manufacturing, healthcare, financial services, and non-profits, generating documents tailored to specific business and industry needs.
Different teams need documents in different formats. Generate and deliver content as PDF, Word, Excel, Email, PowerPoint, or Fillable Forms–so you can support every document use case from a single Salesforce platform.

Case Response Tracker

Automatic indication on a case when a customer responds to a case. Traffic light system to see how long the customer has been waiting since they sent their update.
Automatic and manual management of these indicators. Either respond to a customer to remove the indicator, or clear it manually if a response is not required. Manage indicators from list views to update multiple cases at once.
Gain valuable insights from the case tracking data. Use Salesforce reports to see which service reps have the most open indicators and see how long customers have been waiting for a response.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	PDF Butler - Document Generation \| PDF, Word, PPTX,	Case Response Tracker
document	#1	Not ranked
document ai	#1	Not ranked
automate workflows	#1	Not ranked

7. App details

Long-form description · keyword frequency

PDF Butler - Document Generation | PDF, Word, PPTX,

PDF Butler simplifies document automation in Salesforce. Natively integrated with Salesforce, it supports the entire document lifecycle—from data collection and document generation to contract management, eSignature, collaboration, storage, and AI-powered document workflows. Core Capabilities: ✔ Document Extractor – Turn scanned documents into Salesforce records automatically. ✔ Dynamic Forms – Easily collect and update Salesforce records. ✔ Contract Lifecycle Management (CLM) – Manage contracts directly from Salesforce. ✔ Document Generation – Generate personalized, branded documents with one click. ✔ Batch Document Generation – Automate bulk documents at scale. ✔ Digital Signature – Send and sign documents directly from Salesforce. ✔ Document Management & Collaboration – Keep every document organized and connected. ✔ Document Agent (AI) – Use AI to speed up document work. With support for PDF, Word, Excel, Email, PowerPoint, and Fillable Forms, PDF Butler provides flexibility across use cases. From a single contract to thousands of invoices, automate document workflows at scale—without code.

Top keywords

document12×8.63%
salesforce6×4.32%
documents4×2.88%
contract3×2.16%
document generation3×2.16%
generation3×2.16%
management3×2.16%
pdf3×2.16%
ai2×1.44%
automate2×1.44%
butler2×1.44%
collaboration2×1.44%

Case Response Tracker

At Alscient, we provide a high quality, ITIL based service model to our customers. Our ability to meet customer demands, and to respond to cases and resolve issues as quickly as possible is key to delivering against our core values of putting the customer at the heart of everything we do. We use Service Cloud to provide this high quality service, including Entitlement Management to make sure we meet every first response and resolution SLA. However, we also find that working a case through with a customer from start to finish is not always straightforward and multiple points of communication may be required. When we first started using Salesforce, we found that we were hitting our SLAs, but were sometimes missing those "in between" communications with our customers. We built the Case Response Tracker to solve our own challenge - making sure that every single customer response on a case was dealt with quickly and effectively, not just the first and the last. We're really happy with our solution to this problem, and want others in the Salesforce ecosystem to benefit from this too. If you want to know more about Alscient and the services we offer, please get in touch.

Top keywords

customer4×1.99%
case3×1.49%
response3×1.49%
service3×1.49%
alscient2×1.00%
customers2×1.00%
high2×1.00%
high quality2×1.00%

PDF Butler - Document Generation | PDF, Word, PPTX, vs Case Response Tracker

PDF Butler - Document Generation | PDF, Word, PPTX,

1. Listing metadata

Case Response Tracker

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

PDF Butler - Document Generation | PDF, Word, PPTX, · 8 changes

Case Response Tracker · 0 changes

7. App details

Frequently asked

Is PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator or Case Response Tracker cheaper?

Which has better reviews, PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator or Case Response Tracker?

Should I choose PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator or Case Response Tracker?

Which is faster to set up, PDF Butler - Document Generation | PDF, Word, PPTX, Email & Excel Generator or Case Response Tracker?

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More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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