PagerDuty for Salesforce Service Cloud
With the world relying on digital experiences now more than ever, service agents are on the front lines of solving customer issues and need to collaborate with many different teams. PagerDuty’s Application for Salesforce Service Cloud empowers service teams to resolve issues faster and get ahead of customer-impacting incidents. Although many issues are discovered by customers reporting them to service teams, until now, there hasn’t been a simple way for agents to initiate a response and follow its progress. PagerDuty’s Application for Salesforce Service Cloud includes a status dashboard and command console directly within Service Cloud, empowering agents to resolve cases from end to end, giving agents direct lines of escalation to the right technical response teams, and seamlessly providing communication with responders and status updates to key stakeholders within the app or via Slack. With PagerDuty’s Application for Service Cloud, customer service teams can drive loyalty, improve CSAT, and exceed customer SLAs.
Top keywords
- service8×5.10%
- teams5×3.18%
- agents4×2.55%
- cloud4×2.55%
- service cloud4×2.55%
- application3×1.91%
- customer3×1.91%
- issues3×1.91%
- pagerduty3×1.91%
- pagerduty s application3×1.91%
- service teams3×1.91%
- application for salesforce2×1.27%
Sweep - Build, Optimize, and Scale any Salesforce configuration
Salesforce environments become complex as metadata, automations, permissions, and integrations grow across teams and tools. Over time, this complexity creates fragile systems, hidden dependencies, outdated documentation, and operational risk. By indexing metadata and mapping dependencies across objects, fields, automations, and permissions, Sweep creates a unified view of how your Salesforce environment actually works. AI-powered metadata agents use this model to document systems, detect risks, analyze downstream impact, and automate operational workflows. With Sweep, teams can understand system behavior, prevent unexpected failures, maintain clean data, and safely scale automation and AI initiatives. Sweep’s platform connects systems, contextualizes how they work together, and enables teams to take action with confidence.
Top keywords
- metadata3×2.75%
- sweep3×2.75%
- systems3×2.75%
- teams3×2.75%
- automations2×1.83%
- creates2×1.83%
- dependencies2×1.83%
- operational2×1.83%
- permissions2×1.83%