Which works better for small vs large Salesforce AppExchange admins?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel typically suits early-stage and growth-mode teams based on its published review base (10 reviews). zAgileConnect for Integrating Jira with Salesforce typically suits early-stage and growth-mode teams based on its published review base (48 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Diabolocom CTI vs zAgileConnect for — Salesforce

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs zAgileConnect for Integrating Jira with Salesforce

Side-by-side comparison · 24 data points

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

5.0·10reviews

With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	zAgileConnect for Integrating Jira with Salesforce
Tagline	“With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.”162 chars	“zAgileConnect is the most advanced Salesforce–Jira integration platform on AppExchange, enabling secure, bi-directional synchronization between Salesforce and Jira for enterprise product, engineering, DevOps, ITSM, and customer support teams.”242 chars
Description	1106 / 2000 chars55% used	1112 / 2000 chars56% used
Screenshots	—	—
Languages	enfrdeitpt+2 more	en
Platforms	Salesforce	Salesforce
Developer	Diabolocom	zAgile Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and zAgileConnect for Integrating Jira with Salesforce
Metric	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	zAgileConnect for Integrating Jira with Salesforce
Rating	5.0 ★	5.0 ★
Total reviews	10	★ 48
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 6	5
Languages	7 supported	1 supported
Listed since	May 2020	Apr 2014

Listed	May 4, 2020	April 22, 2014

Last updated	—	—

3. Features

As listed by each developer

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.
Providing personalized customer experiences and enhancing agent efficiency—both contributing to an increase in customer satisfaction.

zAgileConnect for Integrating Jira with Salesforce

zAgileConnect sets the standard for enterprise Salesforce Jira integration on AppExchange. Advanced bi-directional sync, workflow orchestration, and scalable architecture built for the world’s most complex environments.
Most tools sync fields. zAgileConnect integrates Salesforce and Jira at the workflow level, aligning CRM, DevOps, and ITSM operations with enterprise-grade configurability and governance.
The only 5-star rated enterprise Salesforce Jira integration platform on AppExchange. Trusted by global organizations when reliability, scalability, and expert support are non-negotiable.
Engineered for high-volume, multi-org Salesforce and multi-project Jira environments. Real-time Salesforce to Jira synchronization with the control, resilience, and depth global enterprises demand.
From Case to Issue to Resolution, zAgileConnect delivers end-to-end visibility across Salesforce and Jira. Eliminate silos, reduce resolution time, and operate with complete cross-system transparency.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	zAgileConnect for Integrating Jira with Salesforce
bi-directional sync	Not ranked	#2
bi-directional	Not ranked	#2
jira	Not ranked	#6
agents	#8	Not ranked
ai agents	#10	Not ranked

6. App details

Long-form description · keyword frequency

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Top keywords

customer3×2.00%
ai2×1.33%
contact2×1.33%
diabolocom2×1.33%
efficient2×1.33%
interactions2×1.33%
quality2×1.33%
sales2×1.33%
services2×1.33%
worldwide2×1.33%

zAgileConnect for Integrating Jira with Salesforce

Stop Syncing Records. Start Integrating Systems. If Salesforce and Jira drive your revenue, customer experience, and engineering execution, basic connectors are not enough. zAgileConnect is the enterprise Salesforce–Jira integration platform designed for mission-critical environments requiring secure, scalable, bi-directional synchronization. It integrates Salesforce Cases, Opportunities, other standard and custom objects with Jira Software and Jira Service Management workflows — in real time. True Bi-Directional Salesforce–Jira Integration at Scale Real-time and scheduled Salesforce to Jira sync Advanced custom field and object mapping Status and workflow alignment across systems Multi-instance Jira and Multi-org Salesforce Integration Robust error handling and retry logic This is enterprise architecture — not lightweight automation. zAgileConnect enables: Full lifecycle visibility from Case to Issue to Resolution Reduced resolution cycles Elimination of manual handoffs Cross-team operational transparency Salesforce and Jira operate as one unified system. Built for Enterprise Complexity

Top keywords

jira8×5.76%
salesforce7×5.04%
enterprise3×2.16%
integration3×2.16%
bi-directional2×1.44%
custom2×1.44%
jira integration2×1.44%
resolution2×1.44%

Frequently asked

Common questions about this comparison

Is Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or zAgileConnect for Integrating Jira with Salesforce cheaper?

Both Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and zAgileConnect for Integrating Jira with Salesforce offer paid plans only. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel starts at paid; zAgileConnect for Integrating Jira with Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or zAgileConnect for Integrating Jira with Salesforce?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel (5.0★, 10 reviews) and zAgileConnect for Integrating Jira with Salesforce (5.0★, 48 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or zAgileConnect for Integrating Jira with Salesforce?

AppRanks cannot separate these two on rating — both sit at 5.0★. zAgileConnect for Integrating Jira with Salesforce does carry the larger published review base (48 vs 10). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or zAgileConnect for Integrating Jira with Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. zAgileConnect for Integrating Jira with Salesforce has the deeper published review base (48 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs zAgileConnect for Integrating Jira with Salesforce

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

1. Listing metadata

zAgileConnect for Integrating Jira with Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or zAgileConnect for Integrating Jira with Salesforce cheaper?

Which has better reviews, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or zAgileConnect for Integrating Jira with Salesforce?

Should I choose Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or zAgileConnect for Integrating Jira with Salesforce?

Which is faster to set up, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or zAgileConnect for Integrating Jira with Salesforce?

See full keyword rankings, install trends, and weekly alerts

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