Coveo - AI-Powered Search & Recommendations for Salesforce
Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata. Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.
Top keywords
- coveo5×3.65%
- content4×2.92%
- ai-powered3×2.19%
- answering3×2.19%
- generative3×2.19%
- generative answering3×2.19%
- agents2×1.46%
- ai-powered search2×1.46%
- automatically2×1.46%
- automatically boost2×1.46%
- boost2×1.46%
- contextual2×1.46%
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
Top keywords
- customer3×2.00%
- ai2×1.33%
- contact2×1.33%
- diabolocom2×1.33%
- efficient2×1.33%
- interactions2×1.33%
- quality2×1.33%
- sales2×1.33%
