Commercient™ ECi M1 vs Communicat-O - SMS | — Salesforce

Commercient™ ECi M1 SYNC for Salesforce vs Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Side-by-side comparison · 24 data points

Commercient™ ECi M1 SYNC for Salesforce

No rating yet

AI-powered SYNC imports your ECI M1 accounts, orders, contacts, products and related records into Salesforce so teams always have current, accessible data. Add ons include Commercient AI, DataLake and MCP.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Commercient™ ECi M1 SYNC for Salesforce	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Tagline	“AI-powered SYNC imports your ECI M1 accounts, orders, contacts, products and related records into Salesforce so teams always have current, accessible data. Add ons include Commercient AI, DataLake and MCP. ”206 chars	“Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.”254 chars
Description	1155 / 2000 chars58% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdees	en
Platforms	Salesforce	Salesforce
Developer	Commercient LLC	Manras Technologies UK Limited

At a glance

8 metrics · auto-computed

Feature comparison between Commercient™ ECi M1 SYNC for Salesforce and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool
Metric	Commercient™ ECi M1 SYNC for Salesforce	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Rating	—	5.0 ★
Total reviews	0	40
Free plan	—	—
Pricing	paid	paid
Pricing tiers	2 tiers	—
Listed features	8	★ 9
Languages	4 supported	1 supported
Listed since	Jan 2019	Feb 2022

Listed	January 2, 2019	February 10, 2022

Last updated	—	—

3. Features

As listed by each developer

Commercient™ ECi M1 SYNC for Salesforce

Every invoice, order, and purchase from your business systems is available in Salesforce, giving your team the complete customer picture in one place and the confidence to walk into every conversation fully prepared.
SYNC keeps Salesforce and your business systems in perfect alignment. Anything created or updated in one system reflects in the other right away, keeping every team working from accurate, up-to-date information at all times.
For companies running multiple business systems, storefronts, or entities, Commercient consolidates everything into a single Salesforce instance, giving every part of the business one central place to manage customer and sales data.
SYNC is built to fit the way your business operates, with flexible configuration options that let you control exactly which data syncs, in which direction, and how often, so the integration works around you, not the other way around.
New Salesforce accounts, opportunities, and orders flow directly into your business systems as customers, sales orders, and invoices through SYNC, so your sales process connects seamlessly to your back office from start to finish.
When your sales and operations teams work from the same data, decisions happen faster, customers get better service, and the gap between what was promised and what gets delivered disappears.
SYNC is built to work across the full Salesforce ecosystem, including Marketing Cloud, B2B Commerce Cloud, Health Cloud, Experience Cloud, Customer Data Platform, Tableau, Manufacturing Cloud, Nonprofit Cloud, and Hyperforce.
Commercient SYNC integration is compatible with all versions of ECI M1 Cloud ERP, Macola 10, and M1.

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Delayed response leads to customer loss. So, Communicat-O brings together messages across all platforms like WhatsApp, WeChat, Facebook, Telegram, Zalo, Line, Viber & many more to a unified inbox to ensure you do not miss out on a single Customer/message.
Communicat-O lets you send bulk messages to customers on their preferred platforms effortlessly. It helps to track performance with indepth reports, also helps in analyzing trends & to optimize campaigns in real time for better engagement.
Communicat-O enables seamless, lag-free communication with zero downtime. Effortlessly integrate with SMS, WhatsApp, WeChat, Facebook, Instagram, Telegram, Line, Viber, Zalo, Intercom and GMB chat for efficient, uninterrupted messaging across channels.
CommunicatO revolutionizes business communication with seamless WhatsApp integration. It helps centralize interactions and boost efficiency. Hence, simplifying workflows, ensuring exceptional experiences, & unlocking growth opportunities.
Simplify your business communication with Communicat-O's SMS integration. You can streamline your workflow and provide a unified customer experience. No more bouncing between different channels—Communicat-O consolidates all.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Commercient™ ECi M1 SYNC for Salesforce	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
for seamless	Not ranked	#4
seamless	Not ranked	#5
chatbot	Not ranked	#15

7. App details

Long-form description · keyword frequency

Commercient™ ECi M1 SYNC for Salesforce

⭐⭐⭐⭐⭐ "The integration allows our sales team to be much more lean and mean. They can access Salesforce from a phone or a laptop." – LJ Sowder, Network Administrator at Mesa Industries Most businesses run their operations in one system and their relationships in another, and the two rarely agree. Commercient closes that gap between your ERP and Salesforce, giving every team access to the same facts. That starts with the Data Lake, where data from your ERP, Salesforce, and eCommerce tools come together in one place instead of staying siloed. From there, SYNC does the ongoing work, keeping orders, invoices, inventory, and pricing aligned across systems without manual updates. Once that data is centralized and current, AI agents can act on it directly, surfacing the right leads, handling customer questions, and informing pricing decisions with the most accurate information available. MCP sits underneath all of it as the guardrail, a security layer built specifically for AI, so every agent only accesses what it actually needs for the job in front of it. The result is one connected system that stays accurate and gets more capable over time.

Top keywords

data3×1.61%
salesforce3×1.61%
access2×1.08%
accurate2×1.08%
ai2×1.08%
erp2×1.08%
pricing2×1.08%
system2×1.08%
team2×1.08%

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Communicat-O is a powerful multi-channel messaging solution that integrates seamlessly with Salesforce and brings together all communications across social media platforms like WhatsApp, Facebook, SMS, Telegram, Viber, Zalo, Line, Intercom and Google My Business chat into a single interface, making it easier for the companies to respond & keep track of all their previous interactions across all platforms at once place. This all-in-one interface enhances customer engagement, streamlines team collaboration, and ensures no customer interaction is missed. Businesses can efficiently manage conversations, assign chats to the right team members, and handle multiple conversations simultaneously with the multi-chat window feature. With AI-powered responses, bulk messaging, and real-time analytics, Communicat-O helps businesses optimize customer communication and drive better results. The shared inbox boosts productivity, while the mobile-ready solution allows seamless communication on the go. With additional features like pre-configured chatbot responses, automated templates, taggable conversations, & its exceptional quality of being the only seamless mobile-ready solution in the market.

Top keywords

conversations3×1.94%
customer3×1.94%
businesses2×1.29%
communicat-o2×1.29%
communication2×1.29%
interface2×1.29%
messaging2×1.29%

Frequently asked

Common questions about this comparison

Is Commercient™ ECi M1 SYNC for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool cheaper?

Both Commercient™ ECi M1 SYNC for Salesforce and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool offer paid plans only. Commercient™ ECi M1 SYNC for Salesforce starts at paid; Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Commercient™ ECi M1 SYNC for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

AppRanks cannot separate these two on rating, because neither publishes one. Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool does carry the larger published review base (40 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Commercient™ ECi M1 SYNC for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Both apps are one-click installs from the Salesforce AppExchange. Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool has the deeper published review base (40 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Commercient™ ECi M1 SYNC for Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool typically suits early-stage and growth-mode teams based on its published review base (40 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Commercient™ ECi M1 SYNC for Salesforce vs Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Commercient™ ECi M1 SYNC for Salesforce

1. Listing metadata

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Commercient™ ECi M1 SYNC for Salesforce · 8 changes

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool · 0 changes

7. App details

Frequently asked

Is Commercient™ ECi M1 SYNC for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool cheaper?

Should I choose Commercient™ ECi M1 SYNC for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Which is faster to set up, Commercient™ ECi M1 SYNC for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Commercient™ ECi M1 SYNC for Salesforce and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?