Service Aeon > Case Time Tracking for agents in Service Cloud
Aeon2 helps Salesforce Service Cloud teams understand how support work actually happens. Automatically track how human service agents spend time across cases, channels, and workflows—without timers or manual input. Gain visibility into true time per case, agent utilization, and workload distribution. With this data, teams can improve staffing decisions, identify inefficiencies, reduce cost per case, and better understand operational performance inside Salesforce. Used by enterprise teams, including Fortune 500 organizations, Aeon2 provides a reliable foundation for support operations and automation initiatives. As a native Salesforce app, Aeon2 keeps all data within your Salesforce environment and integrates seamlessly with Service Cloud and Omni-Channel.
Top keywords
- salesforce4×3.88%
- aeon23×2.91%
- service3×2.91%
- teams3×2.91%
- case2×1.94%
- cloud2×1.94%
- data2×1.94%
- per2×1.94%
- per case2×1.94%
- service cloud2×1.94%
- support2×1.94%
- time2×1.94%
Super Round Robin | Assign Leads, Cases, Opportunites and more...
Easily automate assignment for leads, cases and any Salesforce objects. Go beyond simple round robin with criteria-based rules that intelligently assign leads (or other objects) based on capacity, even or weighted distribution, and custom user fields. Flexible capacity models: Capacity-based, even, or weighted round robin. Custom fields and time management: Assign the Owner and/or Custom User Fields, with options for working hours, shifts, and out-of-office status. Dynamic assignment: Add users in bulk based on roles, divisions, and Chatter Groups. Pause assignments when needed. Geolocation-Based routing: Route to the closest rep. SLA management: Reassign on SLA miss. Advanced options: Editable email templates, sophisticated matching rules (skills, profile, territory and more), performance dashboards and audit logs. Free consultancy and 5 * support: Our expert consultancy offers setup optimization, advanced automation, or Salesforce audits to fit your needs. Plauti scales with your business, seamlessly managing multi-stage sales processes across teams, time zones, and pipeline stages. Less time managing leads, more growth. Experience it yourself, try it for free.
Top keywords
- custom3×1.82%
- fields3×1.82%
- leads3×1.82%
- time3×1.82%
- advanced2×1.21%
- assign2×1.21%
- assignment2×1.21%
- capacity2×
