Which has better reviews, Lightning Search Enabled Drop-Down Component or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Lightning Search Enabled Drop-Down Component (5.0★, 4 reviews) and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) (4.9★, 1,044 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Lightning Search Enabled Drop-Down Component or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Lightning Search Enabled Drop-Down Component holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Lightning Search Enabled Drop-Down Component or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Both apps are one-click installs from the Salesforce AppExchange. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the deeper published review base (1,044 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Lightning Search Enabled Drop-Down Component typically suits early-stage and growth-mode teams based on its published review base (4 reviews). Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Lightning Search vs Vonage for Service — Salesforce

Lightning Search Enabled Drop-Down Component vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Side-by-side comparison · 24 data points

Lightning Search Enabled Drop-Down Component

5.0·4reviews

Boost the development of your custom components with our custom lighting picklist Component. The component provides an option to show single picklist, multi-select and option to show search box for searching.

salesforcefree

Change

1. Listing metadata

Field-level data

	Lightning Search Enabled Drop-Down Component	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Tagline	“Boost the development of your custom components with our custom lighting picklist Component. The component provides an option to show single picklist, multi-select and option to show search box for searching.”208 chars	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars
Description	275 / 2000 chars14% used	1144 / 2000 chars57% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Astonous	Vonage
Listed	March 11, 2019

At a glance

8 metrics · auto-computed

Feature comparison between Lightning Search Enabled Drop-Down Component and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Metric	Lightning Search Enabled Drop-Down Component	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Rating	★ 5.0 ★	4.9 ★
Total reviews	4	★ 1k
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Mar 2019	May 2010

AppRanks verdict

Generated from live data on this page

The call

Lightning Search Enabled Drop-Down Component and Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

On pricing, Lightning Search Enabled Drop-Down Component offers a free tier (free) while Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Lightning Search Enabled Drop-Down Component's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Lightning Search Enabled Drop-Down Component audit • Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit

Last updated	—	—

3. Features

As listed by each developer

Lightning Search Enabled Drop-Down Component

Easy to use configurable Single Select or Multiselect Picklist
Optional Search feature
Leverage Lightning Design System

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Lightning Search Enabled Drop-Down Component	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
the world	Not ranked	#1
contact center	Not ranked	#1
show	#2	Not ranked
salesforce cloud	Not ranked	#3
component	#10	Not ranked

Lightning Search Enabled Drop-Down Component vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Lightning Search Enabled Drop-Down Component

1. Listing metadata

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Lightning Search Enabled Drop-Down Component · 0 changes

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

7. App details

Frequently asked

Is Lightning Search Enabled Drop-Down Component or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) cheaper?

Which has better reviews, Lightning Search Enabled Drop-Down Component or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Should I choose Lightning Search Enabled Drop-Down Component or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

Which is faster to set up, Lightning Search Enabled Drop-Down Component or Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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