Language IO for Salesforce Chat vs Unbabel - Language Translation for Messaging and Chat (Live Agent)

Side-by-side comparison · 24 data points

Language IO for Salesforce Chat

4.9·12reviews

Language IO for Salesforce Chat is the most secure and business-accurate real-time translation solution for customer service with zero data retention.

Shopifypaid

1. Listing metadata

Field-level data

	Language IO for Salesforce Chat	Unbabel - Language Translation for Messaging and Chat (Live Agent)
Tagline	“Language IO for Salesforce Chat is the most secure and business-accurate real-time translation solution for customer service with zero data retention.”150 chars	“Unbabel makes your agents multilingual so they can speak with any customer in real-time. Streamline operational efficiency by staffing for expertise, not language, and leverage existing knowledge and resources to serve any customer.”232 chars
Description	1190 / 2000 chars60% used	1196 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	arnlenfifr+12 more
Platforms	Shopify	Shopify
Developer	Language I/O

Feature comparison between Language IO for Salesforce Chat: Automatic translation for Live Chat and Unbabel - Language Translation for Messaging and Chat (Live Agent)
Metric	Language IO for Salesforce Chat: Automatic translation for Live Chat	Unbabel - Language Translation for Messaging and Chat (Live Agent)
Rating	4.9 ★	—
Total reviews	12	0
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	6	6
Languages	16 supported	17 supported
Listed since	Jun 2018	Apr 2022

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Language IO for Salesforce Chat: Automatic translation for Live Chat is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Unbabel - Language Translation for Messaging and Chat (Live Agent)'s 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Language IO for Salesforce Chat: Automatic translation for Live Chat at paid, Unbabel - Language Translation for Messaging and Chat (Live Agent) at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Language IO for Salesforce Chat: Automatic translation for Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Unbabel - Language Translation for Messaging and Chat (Live Agent)'s 0-review base may include the workflow context that matches your specific use case better than Language IO for Salesforce Chat: Automatic translation for Live Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Language IO for Salesforce Chat: Automatic translation for Live Chat audit • Unbabel - Language Translation for Messaging and Chat (Live Agent) audit

Listed	June 12, 2018	April 11, 2022

Last updated	—	—

3. Features

As listed by each developer

Language IO for Salesforce Chat

Airtight security: Automatically masks PII before translation and never stores any customer data. Compliant with all the latest security standards including GDPR, ISO 27001, PCI and CCPA. Integrates only with MT engines that agree not to store any data.
High accuracy: Intelligently selects the best model for every conversation from world’s leading MT engines like Google and DeepL, vetted for your security. Delivers context-aware translations in your brand voice, even for jargon, slang and typos.
Easy setup: Natively built for Salesforce. Setup takes less than 24 hours. Allows your team to accurately translate in 150+ languages virtually overnight, right within Salesforce, without disruption to existing processes and workflows.
Reduce costs: Expand to new markets, improve operational flexibility and save costs — all with your current team, without hiring multilingual agents. Get one-time translations of frequently used messaging to reuse when you need, saving time and money.
No disruptions: Even while tackling high support volumes, off-season lulls, translation engine outages and everything else, you’ll always get instant, high-quality translation.
Excellent customer experience: While you provide delightful customer experiences, our team is here to support you from onboarding to ongoing strategy. Plus, our transparent, all-inclusive pricing means no hidden fees or additional charges.

Unbabel - Language Translation for Messaging and Chat (Live Agent)

Powered by state-of-the-art AI and human-in-the-loop expertise, Unbabel delivers enterprise-scale translations. We help you serve customers in any language with fast, native-quality translations of your support communications.
Boost your CSAT scores by helping your global customers in their own language without changing your Salesforce workflow.
Our customized translations and sophisticated tone of voice controls mean that you always sound like yourself in every language.
By utilizing translation memory technology Unbabel has a unique and secure that not only utilizes glossaries but TM’s to give your translations more context and thus the highest quality.
High security platform with ISO/IEC 27001:2022, ISO 9001, GDPR compliant, CCPA compliant, and EU–US Data Privacy Framework certified, include only system in its class with secure, monitored real-time live translator for our HITL services.

9. App details

Long-form description · keyword frequency

Language IO for Salesforce Chat

Language IO is the most secure and business-accurate translation platform native to Salesforce. Language IO enables your customer service agents to support customers in any language in real time, no language skills or additional hiring needed. Agents can chat with global customers in 150+ languages within the Salesforce environment, without changing their existing processes or switching windows. Language IO aggregates the world’s leading neural machine translation (NMT) engines and layers our AI on top of them. For each translation request that comes through to our server, our AI intelligently detects the best model based on the domain, language pair, etc., and ensures you always get the best translation possible. With in-transit PII masking and zero data retention, we’re the most secure translation solution for Salesforce. We’re compliant with the latest security standards like ISO-27001, GDPR, CCPA and PCI-DSS. Unlike other translation management systems or AI translation providers, there’s no need for painful onboarding or training. Setup takes less than 24 hours, and you can get your enterprise up and running with live, real-time translations in less than a day.

Top keywords

translation7×3.83%
language6×3.28%
ai3×1.64%
io3×1.64%
language io3×1.64%
salesforce3×1.64%
agents2×1.09%
customers2×1.09%
less2×1.09%
re2×1.09%
secure2×1.09%

Unbabel - Language Translation for Messaging and Chat (Live Agent)

Multilingual Conversations at Enterprise Scale: Unbabel for Salesforce Chat and Messaging enables support teams to communicate with customers in any language—securely, instantly and accurately—directly within Salesforce. Agents work in a single language while customers receive fluent, natural responses in theirs across chat and digital messaging channels. Built for real-time and asynchronous support, Unbabel helps global teams improve response times, increase CSAT, and scale multilingual service without hiring additional agents. Native Salesforce Integration Unbabel integrates directly into Salesforce chat and messaging workflows, translating conversations automatically in the background. Agents stay focused on resolving issues—no copy-pasting, no external tools, no workflow disruption. Ideal for: • Live chat support • Messaging and asynchronous conversations • Global customer service operations • High-volume, multilingual teams Powered by Comet: AI That Improves Over Time Unbabel for Salesforce is powered by Comet, Unbabel’s advanced AI platform for customer communications. Comet combines large language models, quality estimation, and human feedback to continuously improve.

Top keywords

salesforce5×3.23%
unbabel5×3.23%
chat4×2.58%
messaging4×2.58%
agents3×1.94%
comet3×1.94%
conversations3×1.94%
language3×1.94%

Frequently asked

Common questions about this comparison

Is Language IO for Salesforce Chat: Automatic translation for Live Chat or Unbabel - Language Translation for Messaging and Chat (Live Agent) cheaper?

Both Language IO for Salesforce Chat: Automatic translation for Live Chat and Unbabel - Language Translation for Messaging and Chat (Live Agent) offer paid plans only. Language IO for Salesforce Chat: Automatic translation for Live Chat starts at paid; Unbabel - Language Translation for Messaging and Chat (Live Agent) starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Language IO for Salesforce Chat: Automatic translation for Live Chat or Unbabel - Language Translation for Messaging and Chat (Live Agent)?

It depends on what you're optimizing for. Language IO for Salesforce Chat: Automatic translation for Live Chat fits better if you prioritize rating consistency; Unbabel - Language Translation for Messaging and Chat (Live Agent) is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Language IO for Salesforce Chat: Automatic translation for Live Chat or Unbabel - Language Translation for Messaging and Chat (Live Agent)?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Language IO for Salesforce Chat: Automatic translation for Live Chat has more onboarding documentation maturity (12 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Language IO for Salesforce Chat: Automatic translation for Live Chat and Unbabel - Language Translation for Messaging and Chat (Live Agent)?

Migration support varies by app and category. Language IO for Salesforce Chat: Automatic translation for Live Chat and Unbabel - Language Translation for Messaging and Chat (Live Agent) both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Unbabel - Language Translation for Messaging and Chat (Live Agent)" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Language IO for Salesforce Chat vs Unbabel - Language Translation for Messaging and Chat (Live Agent)

Language IO for Salesforce Chat

1. Listing metadata

Unbabel - Language Translation for Messaging and Chat (Live Agent)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

7. Activity in the last 90 days

Language IO for Salesforce Chat · 3 changes

Unbabel - Language Translation for Messaging and Chat (Live Agent) · 2 changes

9. App details

Frequently asked

Is Language IO for Salesforce Chat: Automatic translation for Live Chat or Unbabel - Language Translation for Messaging and Chat (Live Agent) cheaper?

Should I choose Language IO for Salesforce Chat: Automatic translation for Live Chat or Unbabel - Language Translation for Messaging and Chat (Live Agent)?

Which is faster to set up, Language IO for Salesforce Chat: Automatic translation for Live Chat or Unbabel - Language Translation for Messaging and Chat (Live Agent)?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Language IO for Salesforce Chat: Automatic translation for Live Chat and Unbabel - Language Translation for Messaging and Chat (Live Agent)?