Unbabel - Language Translation for Chat (Live Agent) is the #8 ranked translation app on Salesforce, as a paid app, as of Sep 11, 2026.
Unbabel - Language Translation for Chat (Live Agent) is a Salesforce AppExchange app by Unbabel.
AppRanks data: Unbabel - Language Translation for Chat (Live Agent) ranks #8 in Translation on Salesforce AppExchange, placing it in the top 80% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Unbabel - Language Translation for Chat (Live Agent) is a newly-listed Salesforce app with a limited review volume. It is listed in the Translation category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Unbabel — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Unbabel - Language Translation for Chat (Live Agent)
How Unbabel - Language Translation for Chat (Live Agent) works
Multilingual Conversations at Enterprise Scale: Unbabel for Salesforce Chat and Messaging enables support teams to communicate with customers in any language—securely, instantly and accurately—directly within Salesforce. Agents work in a single language while customers receive fluent, natural responses in theirs across chat and digital messaging channels. Built for real-time and asynchronous support, Unbabel helps global teams improve response times, increase CSAT, and scale multilingual service without hiring additional agents.
- Live chat support
- Messaging and asynchronous conversations
- Global customer service operations
- High-volume, multilingual teams
Key features
- Powered by state-of-the-art AI and human-in-the-loop expertise, Unbabel delivers enterprise-scale translations. We help you serve customers in any language with fast, native-quality translations of your support communications.
- Boost your CSAT scores by helping your global customers in their own language without changing your Salesforce workflow.
- Our customized translations and sophisticated tone of voice controls mean that you always sound like yourself in every language.
- By utilizing translation memory technology Unbabel has a unique and secure that not only utilizes glossaries but TM’s to give your translations more context and thus the highest quality.
- High security platform with ISO/IEC 27001:2022, ISO 9001, GDPR compliant, CCPA compliant, and EU–US Data Privacy Framework certified, include only system in its class with secure, monitored real-time live translator for our HITL services.
- Unbabel COMET is an open-source neural framework and metric for automated machine translation (MT) evaluation. It more accurately predict human judgments of translation quality, outperforming older metrics like BLEU.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Multilingual Customer SupportBoost your CSAT scores by helping global customers in their own language.
- Real-Time TranslationTranslate content instantly for a global audience.
Category rankings
As of Sep 11, 2026- Translation#8of 10Top 80%
- Customer Service#903of 1,137Top 80%
- Productivity#1251of 1,662Top 76%
- It And Administration#1318of 1,497Top 89%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Unbabel - Language Translation for Chat (Live Agent) ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- Rank #12
Competitors & alternatives
Unbabel - Language Translation for Chat (Live Agent) doesn't have curated competitor matchups yet. Other tracked translation apps on Salesforce:
Frequently asked questions
What is Unbabel - Language Translation for Chat (Live Agent)?
Unbabel - Language Translation for Chat (Live Agent) is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2022. It is listed under the Translation category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Unbabel.
Is Unbabel - Language Translation for Chat (Live Agent) free?
Unbabel - Language Translation for Chat (Live Agent) does not offer a permanent free plan on Salesforce. Pricing starts at 1200, and the listed tiers are Base Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Unbabel - Language Translation for Chat (Live Agent)?
Unbabel - Language Translation for Chat (Live Agent) is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Translation category on Salesforce.
Where does Unbabel - Language Translation for Chat (Live Agent) rank on Salesforce?
Unbabel - Language Translation for Chat (Live Agent) currently sits at position #8 in the Translation category on Salesforce. That places it in the top 80% of 10 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Unbabel - Language Translation for Chat (Live Agent) integrate with?
Unbabel - Language Translation for Chat (Live Agent) lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Unbabel - Language Translation for Chat (Live Agent) support?
Unbabel - Language Translation for Chat (Live Agent) declares support for 17 languages on its Salesforce marketplace listing: ar, nl, en, fi, fr, de, with 11 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.