Side-by-side comparison · 24 data points
Improve retention, up-sells and customer experience. Two-way integration: Enrich records with Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) Voice of Customer feedback. Trigger surveys based on events in SFDC.
| InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce | FormCrafts | Create dynamic forms for Salesforce | |
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Formcrafts is a Salesforce form builder that allows you to create dynamic forms that can feed data into your organization. Advanced features included dynamic picklists, conditional logic, multi-page forms, and calculations. -- https://formcrafts.com/demo
| Metric | InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce | FormCrafts | Create dynamic forms for Salesforce |
|---|---|---|
| Rating | 4.6 ★ | ★ 5.0 ★ |
| Total reviews | 11 | ★ 12 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | ★ 2 tiers |
| Listed features | 3 | 3 |
| Review velocity (30d) | — | 0 new |
| Languages | 1 supported | 1 supported |
| Listed since | Feb 2017 | Feb 2023 |
Based on the data on this page, FormCrafts | Create dynamic forms for Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce at paid, FormCrafts | Create dynamic forms for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage admins who need fast install and low risk should default to FormCrafts | Create dynamic forms for Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce's 11-review base may include the workflow context that matches your specific use case better than FormCrafts | Create dynamic forms for Salesforce's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce audit • FormCrafts | Create dynamic forms for Salesforce audit
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| Keyword | InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce | FormCrafts | Create dynamic forms for Salesforce |
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| survey builder | #43 | #14 |
| surveys | #15 | #53 |
| survey | #27 | #63 |
| survey app | #40 | #72 |
| feedback form | #60 | #58 |
| Signal | InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce | FormCrafts | Create dynamic forms for Salesforce |
|---|---|---|
| Average rating | 4.6 ★ (11) | 5.0 ★ (12) |
| Rating distribution | 5— 4— 3— 2— 1— | 5100% 40% 30% 20% 10% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +0 |
No reviews yet.
Both InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce and FormCrafts | Create dynamic forms for Salesforce offer paid plans only. InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce starts at paid; FormCrafts | Create dynamic forms for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
FormCrafts | Create dynamic forms for Salesforce has the higher average rating (5.0★ from 12 reviews) compared to InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce (4.6★ from 11 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
FormCrafts | Create dynamic forms for Salesforce holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. FormCrafts | Create dynamic forms for Salesforce has the deeper published review base (12 vs 11), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Easy to use, flexible, with fantastic support We were looking for a form tool that could help with qualifying inbound leads based on very specific requirements, and Formcrafts was the only tool that could connect to Salesforce the way we needed for our use case, at a reasonable price point. The customer support is hel
Easy to Use and Great Support The support team has been super helpful. This has helped our UI immensely for external forms and pulling data into Salesforce.
InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce typically suits early-stage and growth-mode teams based on its published review base (11 reviews). FormCrafts | Create dynamic forms for Salesforce typically suits early-stage and growth-mode teams based on its published review base (12 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce and FormCrafts | Create dynamic forms for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.