Side-by-side comparison · 24 data points
KayakoConnect is a Salesforce Application. This app is useful to connect Salesforce with Kayako and vice versa. The app is providing bi-directional Sync functionality.
| KayakoConnect | CloudFiles | Document automation & sharing platform | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
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| Developer |
Leading Salesforce SharePoint integration and document automation tool. Built-in Flow actions to automate folder creation, sync record permissions, and share files from records with tracked access. Supports S3, Google Drive, Azure Blob and more.
| Metric | KayakoConnect | CloudFiles | Document automation & sharing platform |
|---|---|---|
| Rating | ★ 5.0 ★ | 5.0 ★ |
| Total reviews | 3 | ★ 160 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Listed features | 3 | ★ 9 |
| Languages | 1 supported | 7 supported |
| Listed since | Dec 2016 | Aug 2022 |
KayakoConnect and CloudFiles | Document automation & sharing platform are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, KayakoConnect offers a free tier (free) while CloudFiles | Document automation & sharing platform starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
CloudFiles | Document automation & sharing platform has the larger user base (160 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. KayakoConnect's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: KayakoConnect audit • CloudFiles | Document automation & sharing platform audit
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| Keyword | KayakoConnect | CloudFiles | Document automation & sharing platform |
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| salesforce objects | Not ranked | #1 |
| access | Not ranked | #1 |
| cloudfiles | Not ranked | #2 |
| agent | #12 | Not ranked |
| on case | #12 | Not ranked |
No tracked changes.
KayakoConnect is the cheaper option — it offers a free plan (free). CloudFiles | Document automation & sharing platform starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
KayakoConnect (5.0★, 3 reviews) and CloudFiles | Document automation & sharing platform (5.0★, 160 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
KayakoConnect holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. CloudFiles | Document automation & sharing platform has the deeper published review base (160 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
KayakoConnect typically suits early-stage and growth-mode teams based on its published review base (3 reviews). CloudFiles | Document automation & sharing platform typically suits early-stage and growth-mode teams based on its published review base (160 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. KayakoConnect and CloudFiles | Document automation & sharing platform both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from KayakoConnect" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
