Should I choose Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or PagerDuty for Salesforce Service Cloud?

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View holds the higher average rating (5.0★ vs 3.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View typically suits early-stage and growth-mode teams based on its published review base (33 reviews). PagerDuty for Salesforce Service Cloud typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Proton Text with vs PagerDuty for — Salesforce

PagerDuty for Salesforce Service Cloud vs Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

Side-by-side comparison · 24 data points

PagerDuty for Salesforce Service Cloud

3.5·4reviews

PagerDuty for Service Cloud instantly updates agents and stakeholders of critical issues, giving them the power to drive action and engage with experts across the organization to speed up case resolution time and improve customer satisfaction.

salesforcefree_to_install

Change

1. Listing metadata

Field-level data

	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View	PagerDuty for Salesforce Service Cloud
Tagline	“SMS/MMS Text Lightning Component with Integration to Salesforce® Objects. 1-to-1 texting with optional Google Translate and Sms2Agent features. Proton Blaster handles bulk SMS to thousands, and our automation library makes SMS part of your workflow.”249 chars	“PagerDuty for Service Cloud instantly updates agents and stakeholders of critical issues, giving them the power to drive action and engage with experts across the organization to speed up case resolution time and improve customer satisfaction.”243 chars
Description	1181 / 2000 chars59% used	1031 / 2000 chars52% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Proton 7 Group	PagerDuty, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View and PagerDuty for Salesforce Service Cloud
Metric	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View	PagerDuty for Salesforce Service Cloud
Rating	★ 5.0 ★	3.5 ★
Total reviews	★ 33	4
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	★ 5 tiers	1 tier
Listed features	★ 9	3
Languages	16 supported	1 supported
Listed since	Aug 2018	Aug 2019

Listed	August 28, 2018	August 26, 2019

Last updated	—	—

3. Features

As listed by each developer

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

𝗘𝗔𝗦𝗬 𝟭-𝗧𝗢-𝟭 𝗧𝗘𝗫𝗧𝗜𝗡𝗚 ▸ Text Contacts, Leads, and Users from a Home or record page, Utility Bar or Mobile app. ▸ Link to records ▸ Scheduled texts ▸ Send images & files ▸ Out-of-Office autoreply/forwarding
★★★★★ 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗔𝗡𝗗 𝗧𝗘𝗖𝗛 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 ▸ Read our reviews — all five stars! There's a reason for that ▸ You get personalized support for set up and ongoing needs ▸ You are important to us ▸ Special attention for nonprofit customers
𝗕𝗨𝗟𝗞 𝗦𝗠𝗦 & 𝗠𝗠𝗦 𝗕𝗟𝗔𝗦𝗧𝗦 ▸ Blast to thousands of Campaign Members, with full integration to Campaign reporting and opt-out. ▸ Blast to any object List View or CSV list import. ▸ Powerful response handling and real-time error reporting.
𝗕𝗘𝗦𝗧 𝗣𝗥𝗜𝗖𝗜𝗡𝗚 𝗙𝗢𝗥 𝗡𝗢𝗡𝗣𝗥𝗢𝗙𝗜𝗧𝗦 ▸ Proton Text is available to nonprofit organizations, priced on a sliding scale to be affordable to everyone. ▸ Nonprofits can join the Twilio Impact program for additional savings on all usage fees.
𝗢𝗣𝗧-𝗜𝗡 / 𝗢𝗣𝗧-𝗢𝗨𝗧 𝗠𝗔𝗡𝗔𝗚𝗘𝗠𝗘𝗡𝗧 ▸ Easily comply with privacy best practices for opt-in and opt-out preferences. ▸ Proton Text automatically handles setting opt-in/out, based on recipient responses to 1-to-1 texts, blasts, notifications.
𝗧𝗘𝗫𝗧 𝗧𝗘𝗠𝗣𝗟𝗔𝗧𝗘𝗦 𝗪𝗜𝗧𝗛 𝗠𝗘𝗥𝗚𝗘 𝗩𝗔𝗥𝗜𝗔𝗕𝗟𝗘𝗦 ▸ Use {!MergeVariables} to personalize 1-to-1 texts and blast messages to thousands. ▸ Proton Text comes with merge variables for standard fields, and you can create your own.
𝗔𝗚𝗘𝗡𝗧𝗙𝗢𝗥𝗖𝗘 𝗥𝗘𝗔𝗗𝗬! ▸ Sms2Agent provides direct agent interactions via your mobile phone texting app. ▸ View Agent Conversations. ▸ Apex Action generates a transcript of all Proton Text conversations related to recipient or any recordId.
𝗥𝗘𝗔𝗟𝗧𝗜𝗠𝗘 𝗚𝗢𝗢𝗚𝗟𝗘 𝗧𝗥𝗔𝗡𝗦𝗟𝗔𝗧𝗘 ▸ Proton GTX (additional subscription) provides realtime translation powered by Google Translate. ▸ Enhance your customer satisfaction by connecting in any of 100+ languages!
𝗡𝗔𝗧𝗜𝗩𝗘 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗬 𝗖𝗟𝗢𝗨𝗗 𝗜𝗡𝗧𝗘𝗚𝗥𝗔𝗧𝗜𝗢𝗡 ▸ Nonprofit Cloud integration, linking conversations to Fundraising, Gifts, Donor Management and Program Management records. ▸ Field Service Cloud integration ▸ Education Cloud integration

PagerDuty for Salesforce Service Cloud

Improves collaboration across customer service, engineering, and IT to reduce Resolution Times
Empowers front-line agents with Full-Case Ownership, owning customer issues from open to close, and seamlessly orchestrating intelligent swarming in Slack
Automates mundane response workflows, providing real-time service visibility and updates, and empowering teams to get ahead of customer-impacting incidents

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View	PagerDuty for Salesforce Service Cloud
enables	#3	Not ranked
text	#3	Not ranked
service cloud	Not ranked	#3
customer service	Not ranked	#3
and service cloud	Not ranked	#4

6. App details

Long-form description · keyword frequency

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

𝗕𝗢𝗢𝗦𝗧 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗔𝗧𝗜𝗦𝗙𝗔𝗖𝗧𝗜𝗢𝗡 & 𝗧𝗘𝗔𝗠 𝗣𝗥𝗢𝗗𝗨𝗖𝗧𝗜𝗩𝗜𝗧𝗬 𝗪𝗜𝗧𝗛 𝗦𝗠𝗦 𝗧𝗘𝗫𝗧𝗜𝗡𝗚 Customers & leads want to text from their phones and you need to integrate those conversations into your Salesforce workflow. Your team saves time and money, while driving up lead conversation through interaction frequency and velocity. Proton Text looks and feels like a messaging app on your phone, with timestamped talk bubbles 💬, error reporting, emojis 😃, photos and file📎 attachments. Maximize productivity with scheduled texts, QuickResponse templates that personalize frequently-used messages, and Out-of-Office autoreply & forwarding. Automate your texts for Appointment Reminders, Text-to-Case, Text-to-Lead & Lead Nurturing flows, and more. 𝗬𝗢𝗨 𝗞𝗡𝗢𝗪 𝗬𝗢𝗨 𝗪𝗔𝗡𝗧 𝗔 𝗣𝗥𝗢𝗧𝗢𝗡 𝗕𝗟𝗔𝗦𝗧𝗘𝗥! Proton Blaster schedules SMS Blasts to Campaign Members or any List View or CSV file. Automatic response handling, opt-in/opt-out management, and real-time error reporting. Enables marketing and privacy best practices. 14-Day Free Trial. Email [email protected] for a live demo! Setup videos and free automation at www.protontext.com.

Top keywords

com2×1.46%
error2×1.46%
error reporting2×1.46%
file2×1.46%
lead2×1.46%
proton2×1.46%
reporting2×1.46%
text2×1.46%
texts2×1.46%

PagerDuty for Salesforce Service Cloud

With the world relying on digital experiences now more than ever, service agents are on the front lines of solving customer issues and need to collaborate with many different teams. PagerDuty’s Application for Salesforce Service Cloud empowers service teams to resolve issues faster and get ahead of customer-impacting incidents. Although many issues are discovered by customers reporting them to service teams, until now, there hasn’t been a simple way for agents to initiate a response and follow its progress. PagerDuty’s Application for Salesforce Service Cloud includes a status dashboard and command console directly within Service Cloud, empowering agents to resolve cases from end to end, giving agents direct lines of escalation to the right technical response teams, and seamlessly providing communication with responders and status updates to key stakeholders within the app or via Slack. With PagerDuty’s Application for Service Cloud, customer service teams can drive loyalty, improve CSAT, and exceed customer SLAs.

Top keywords

service8×5.10%
teams5×3.18%
agents4×2.55%
cloud4×2.55%
service cloud4×2.55%
application3×1.91%
customer3×1.91%
issues3×1.91%
pagerduty

PagerDuty for Salesforce Service Cloud vs Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

PagerDuty for Salesforce Service Cloud

1. Listing metadata

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or PagerDuty for Salesforce Service Cloud cheaper?

Which has better reviews, Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or PagerDuty for Salesforce Service Cloud?

Should I choose Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or PagerDuty for Salesforce Service Cloud?

Which is faster to set up, Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or PagerDuty for Salesforce Service Cloud?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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