Which works better for small vs large Salesforce AppExchange admins?

Arrow PSA - Project Management and Professional Services Automation typically suits early-stage and growth-mode teams based on its published review base (12 reviews). Global Inbox typically suits early-stage and growth-mode teams based on its published review base (56 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

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Arrow PSA - Project vs Global Inbox — Salesforce

Global Inbox vs Arrow PSA - Project Management and Professional Services Automation

Side-by-side comparison · 24 data points

Global Inbox

5.0·56reviews

⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync

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1. Listing metadata

Field-level data

	Arrow PSA - Project Management and Professional Services Automation	Global Inbox
Tagline	“Professional Services software, built 100% on Salesforce that puts every stakeholder in the driver’s seat. The intuitive user interface enables your team to quickly and easily create, manage, and work on projects.”213 chars	“⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync”255 chars
Description	1187 / 2000 chars59% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Appclipse	GOAT Email
Listed	December 18, 2017

At a glance

8 metrics · auto-computed

Feature comparison between Arrow PSA - Project Management and Professional Services Automation and Global Inbox
Metric	Arrow PSA - Project Management and Professional Services Automation	Global Inbox
Rating	5.0 ★	5.0 ★
Total reviews	12	★ 56
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 4 tiers
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Dec 2017	Sep 2024

Last updated	—	—

3. Features

As listed by each developer

Arrow PSA - Project Management and Professional Services Automation

Easy-to-use, Robust Features - Arrow PSA makes the management of your business easier. Gain a better understanding of the utilization of your resources, real-time updates of your project portfolio and bird’s eye view of your organization’s profitability!
Supports Every Organizational Role - Designed by professional services experts, Arrow PSA addresses every role in your organization, from subject matter experts and knowledge workers, project managers, accounting, to executive-level management.
One Single, Powerful System - Simplify and unify your administrative processes with a single system for professional services automation. Arrow PSA is device and platform agnostic, and is completely native on Salesforce.

Global Inbox

✅ SHARED INBOX & SHARED MAILBOXES ✔ Shared Inbox Management ✔ Shared Mailbox Visibility ✔ Personal & Shared Mailboxes ✔ Centralized Customer Communication ✔ Team Email Workflow ✔ Shared Inbox Ownership ✔ Team Workload Distribution
✅ EMAIL ASSIGNMENT & OWNERSHIP ✔ Email Assignment & Routing ✔ Email Ownership Tracking ✔ Queue-Based Communication ✔ Automated Email Distribution ✔ Team Responsibility Management ✔ SLA & Response Ownership ✔ Internal Collaboration Notes
✅ TEAM COLLABORATION ✔ Team Collaboration on Email Threads ✔ Internal Email Coordination ✔ Shared Inbox Visibility ✔ Customer Communication Tracking ✔ Complete Email History ✔ Customer Communication Continuity ✔ Email Attachments in Salesforce
✅ OUTLOOK & GMAIL INTEGRATION ✔ Outlook Compatible ✔ Gmail Compatible ✔ Outlook & Gmail Sync ✔ Personal & Shared Mailboxes ✔ Unified Email Experience ✔ Email History Inside Salesforce ✔ Automated Queue Routing
✅ EMAIL ROUTING & AUTOMATION ✔ Automated Email Routing ✔ Smart Inbox Rules ✔ Queue Assignment ✔ Follow-Up Automation ✔ Workflow Automation ✔ Rule-Based Email Assignment
✅ EMAIL THREAD MANAGEMENT ✔ Multi-Thread Email Management ✔ Complete Email Threads ✔ Email Categorization ✔ Email Labels & Categories ✔ Conversation Organization ✔ Complete Conversation History ✔ Shared Email Threads
✅ CUSTOMER SERVICE OPERATIONS ✔ Customer Service Inbox ✔ Queue Management ✔ Customer Communication Visibility ✔ Unresolved Email Management ✔ Team Service Workflows ✔ Customer Service Inbox Visibility ✔ SLA Response Management
✅ EMAIL VISIBILITY & HISTORY ✔ Complete Email Visibility ✔ Full Email History ✔ Customer Communication History ✔ Shared Inbox Visibility ✔ Team Communication Records ✔ Audit-Ready Email Records ✔ Communication Activity Timeline
✅ PRODUCTIVITY & PERSONALIZATION ✔ Auto Draft Emails ✔ Predefined Email Content ✔ Email Templates ✔ Cross Object Merge Fields ✔ Advanced Email Personalization ✔ Unlimited Daily Email Sending ✔ Email Translation

Keyword	Arrow PSA - Project Management and Professional Services Automation	Global Inbox
services automation	#10	#7

7. App details

Long-form description · keyword frequency

Arrow PSA - Project Management and Professional Services Automation

ROBUST PROJECT MANAGEMENT Designed with Project Managers in mind — Arrow PSA helps your plan and organize the details of your project portfolio with an intuitive project builder designed with the features that project managers are accustomed to. Link tasks, set up multiple dependencies and dependency types, and work within multiple views. TIME TRACKING Enable your team to enter and track time within a single system, empowering your business to achieve faster, more accurate budgeting, billing and invoicing. Better understand your employees’ productivity, and ensure that your team has the chance to shine. RESOURCE SCHEDULING Optimize staffing and utilization through real-time reporting and forecasting. Grow your margins by maximizing resource allocation, view external and capital dependencies, and level your organization’s workload. Ensure you know what is happening in your organization today, while preparing for the future. POWERFUL FORECASTING Leverage the power of Salesforce analytics to gain insights into what is happening in your organization – all in real-time. With Arrow PSA you have access to historical and current data to make decisions for your organization.

Top keywords

project5×2.87%
organization4×2.30%
arrow2×1.15%
arrow psa2×1.15%
dependencies2×1.15%
designed2×1.15%
ensure2×1.15%
forecasting2×1.15%
happening2×1.15%
managers2×1.15%
multiple2×1.15%
project managers2×1.15%

Global Inbox

Global Inbox centralizes all customer email communication into a single Shared Inbox inside Salesforce. Manage personal and shared mailboxes, assign emails to team members, track ownership, and collaborate on customer conversations without switching between Outlook, Gmail, and Salesforce. Improve team productivity with Shared Inbox visibility, Email Assignment, Queue Management, Email Routing, and Team Collaboration. Keep complete Email History, Customer Communication, and Email Threads accessible from a single Salesforce workspace. GOAT Email Global Inbox supports Outlook and Gmail integration, Shared Mailbox Management, Customer Service Inboxes, Email Ownership, Automated Routing, Multi-Thread Email Management, and advanced Email Collaboration across teams. Support Unresolved Email Management, Shared Inbox Visibility, Team Email Workflows, Customer Service Operations, and Queue-Based Customer Communication. Global Inbox operates as part of the GOAT Email platform and requires GOAT Email Core. Ideal for Shared Inbox, Shared Mailbox, Customer Service Inbox, Team Email, Email Ownership, Queue Management. Start your free trial today or contact our team at [email protected].

Top keywords

email15×9.55%
inbox8×5.10%
customer7×4.46%
shared7×4.46%
team6×3.82%
management5×3.18%
shared inbox4×2.55%
communication3×1.91%

Global Inbox vs Arrow PSA - Project Management and Professional Services Automation

Global Inbox

1. Listing metadata

Arrow PSA - Project Management and Professional Services Automation

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Arrow PSA - Project Management and Professional Services Automation · 0 changes

Global Inbox · 4 changes

7. App details

Frequently asked

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Which works better for small vs large Salesforce AppExchange admins?

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