Blackthorn Events vs Odigo for Salesforce — Salesforce

Blackthorn Events - In-Person and Online Event Management & Registration vs Odigo for Salesforce CTI

Side-by-side comparison · 24 data points

Blackthorn Events - In-Person and Online Event Management & Registration

5.0·273reviews

Salesforce-native event management, payments, and A2P messaging. 600+ organizations across higher ed, nonprofit, healthcare, government, and corporate run events inside Salesforce. HIPAA-eligible, SOC 2 Type 2, PCI SAQ D.

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1. Listing metadata

Field-level data

	Blackthorn Events - In-Person and Online Event Management & Registration	Odigo for Salesforce CTI
Tagline	“Salesforce-native event management, payments, and A2P messaging. 600+ organizations across higher ed, nonprofit, healthcare, government, and corporate run events inside Salesforce. HIPAA-eligible, SOC 2 Type 2, PCI SAQ D. ”222 chars	“Odigo is the largest European Cloud Contact Center provider, managing more than 3 billion interactions each year. Odigo CTI connector brings Contact Center capabilities in your Customer Service and Sales consoles !”214 chars
Description	1109 / 2000 chars55% used	466 / 2000 chars23% used
Screenshots	—	—
Languages	en	enfrptes
Platforms	Salesforce	Salesforce
Developer	Blackthorn.io, Inc.	Odigo

At a glance

8 metrics · auto-computed

Feature comparison between Blackthorn Events - In-Person and Online Event Management & Registration and Odigo for Salesforce CTI
Metric	Blackthorn Events - In-Person and Online Event Management & Registration	Odigo for Salesforce CTI
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 273	1
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	1 supported	4 supported
Listed since	Dec 2016	Jan 2019

3. Features

As listed by each developer

Blackthorn Events - In-Person and Online Event Management & Registration

One Salesforce-native platform Registration, payments, messaging, and check-in run natively inside Salesforce. Real-time attendee and revenue data lives on your CRM records and flows into Flow and Experience Cloud.
Trusted at scale 600+ customers process more than $1.5 billion in payments per year through Blackthorn, powering millions of event registrations. Employees globally support Sales, Service, Experience, Marketing, and Data Cloud customers.
Any event type, configured in Salesforce Launch event landing pages, event groups, recurring events, and hybrid, virtual, or in-person formats. Contact and Lead matching keeps the CRM clean. Native Zoom, Microsoft Teams, and Webex.
Blackthorn Payments accepts credit cards, ACH, invoices, and multi-currency across 120+ gateways, including Stripe, Authorize.net, and Touchnet. PayLink, Virtual Terminal, Apple Pay, and Google Pay.
Blackthorn Messaging sends A2P 10DLC-compliant SMS from Salesforce: 1:1 attendee texts, bulk campaigns, scheduled sends across text and email, and Text-to-Register triggered by Flow. Every message is logged on the Contact record for reporting and audit.
The Blackthorn Check-In App scans student IDs, central IDs, or QR codes on iOS and Android. Group check-in handles families, teams, and delegations in a single tap. Works offline and syncs when reconnected, with built-in badge printing.
Capture UTM parameters at registration, measure ROI with Campaign Influence, and track session attendance on Attendee, Contact, or Person Account records. Works with all Salesforce Industry Clouds.
Trusted by higher ed (Admissions & Recruitment, Campus Life, Alumni & Advancement), nonprofits (donor events, chapter and local events), and healthcare (patient education, CME courses, clinic events). HIPAA-eligible, SOC 2 Type 2, PCI SAQ D.
Ready for government (community events, town halls, citizen engagement) and corporate (field marketing, customer conferences, partner enablement). Inherits Salesforce sharing, FLS, and audit trails.

Odigo for Salesforce CTI

The solution completes the SFDC Service Cloud by matching clients with the right agent at the right time with the right skills & helping to maintain a high level of Contact Center QoS by providing a consistent customer experience across all touch points
With Odigo you will benefit of a fully cloud multichannel contact center solution, highly scalable and reliable
A native connector to sublimate and optimize the agent and customer experience with multiple routing and distribution rules. Best way to match your clients with the right agent at the right time with the right skills