Leaptree Optimize | AI-Powered Contact Center Quality Assurance (QA)
Leaptree Optimize helps Salesforce contact center teams run quality assurance, compliance monitoring, and performance coaching directly inside Salesforce. Instead of reviewing a small sample of interactions in spreadsheets or external tools, teams can evaluate calls, chats, emails, cases, and AI-agent interactions using consistent scorecards and AI-powered assessments. Designed for QA leaders, CX operations, and compliance teams, Leaptree Optimize helps increase QA coverage, reduce manual effort, and improve visibility across every interaction. EVALUATE EVERY INTERACTION Move beyond QA sampling. Use AI-powered assessments to evaluate calls, chats, cases, and AI-agent interactions with consistent scoring. RUN QA INSIDE SALESFORCE Keep evaluations, case context, workflows, and reporting connected. No spreadsheets. No external tools. MONITOR RISK AND COMPLIANCE Identify compliance gaps, CX issues, and performance trends with AI-driven scoring and flags. IMPROVE COACHING AND PERFORMANCE Turn QA insights into structured coaching with clear, data-backed feedback tied to real interactions.
Top keywords
- qa5×3.47%
- compliance4×2.78%
- interactions4×2.78%
- coaching3×2.08%
- evaluate3×2.08%
- performance3×2.08%
- salesforce3×2.08%
- teams3×2.08%
- ai-agent2×1.39%
- ai-agent interactions2×1.39%
- ai-powered2×1.39%
- ai-powered assessments2×1.39%
GoCloudz iClone - Easy Clone, Field Overrides, Clone Related List, Bulk Clone
• Enhanced grid to configure Salesforce records along with related lists. • Supports record type specific configuration • Total control of fields users can edit, provide default field values, & display order • Supports all standard and custom objects • Clone record with all the details and related list in just a few clicks! • Supports cloning users and campaign members • Supports field overrides & bulk cloning Install Full Featured FREE 15 days trial today! For documentation and quick-videos, please visit - https://www.gocpq.com/iclone/ Note: This app does NOT support cloning of objects or metadata within the setup menu.
Top keywords
- supports4×4.26%
- cloning3×3.19%
- field2×2.13%
- objects2×2.13%
- record2×2.13%
- related2×2.13%
- users2×2.13%
