CX Quality Assurance Scorecards for Customer Service | Leaptree QA
Leaptree Optimize helps Salesforce contact center teams run quality assurance, compliance monitoring, and performance coaching directly inside Salesforce. Instead of reviewing a small sample of interactions in spreadsheets or external tools, teams can evaluate calls, chats, emails, cases, and AI-agent interactions using consistent scorecards and AI-powered assessments. Designed for QA leaders, CX operations, and compliance teams, Leaptree Optimize helps increase QA coverage, reduce manual effort, and improve visibility across every interaction. EVALUATE EVERY INTERACTION Move beyond QA sampling. Use AI-powered assessments to evaluate calls, chats, cases, and AI-agent interactions with consistent scoring. RUN QA INSIDE SALESFORCE Keep evaluations, case context, workflows, and reporting connected. No spreadsheets. No external tools. MONITOR RISK AND COMPLIANCE Identify compliance gaps, CX issues, and performance trends with AI-driven scoring and flags. IMPROVE COACHING AND PERFORMANCE Turn QA insights into structured coaching with clear, data-backed feedback tied to real interactions.
Top keywords
- qa5×3.47%
- compliance4×2.78%
- interactions4×2.78%
- coaching3×2.08%
- evaluate3×2.08%
- performance3×2.08%
- salesforce3×2.08%
- teams3×2.08%
- ai-agent2×1.39%
- ai-agent interactions2×1.39%
- ai-powered2×1.39%
- ai-powered assessments2×1.39%
DaVinci for Salesforce by AMC Technology
Most platforms assume your workflows will adapt to them. In reality, your environment is already complex, multiple systems, multiple channels, and competing priorities. DaVinci connects those systems and lets you design experiences that reflect how your business operates, without forcing a platform replacement. Whether you’re integrating new technology, adding functionalities, or planning a migration, DaVinci gives you the tools to make it happen. A layered approach of pre-built, low code/ no code, and completely custom DaVinci apps to cover every use case from basic to highly complex. Explore AI, plug standard out-of-the-box CTI features (screen pop, click to dial,etc), or address specific industry needs without disrupting workflows. With an open API, DaVinci lets you adapt the platform to your requirements, or you can partner with AMC Technology’s Professional Services for a tailored solution. Gain improved efficiency, enhanced customer experiences, and full control over sensitive data—perfect for enterprises aiming to transform modern customer service operations. More Information: https://www.amctechnology.com/integrations/salesforce/
Top keywords
- davinci4×2.41%
- adapt2×1.20%
- code2×1.20%
- complex2×1.20%
- customer2×1.20%
- experiences2×1.20%
- multiple2×1.20%
- platform2×1.20%
- systems
