Which works better for small vs large Salesforce AppExchange admins?

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Blitzz Visual Assistance typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

ScreenMeet video vs Blitzz Visual — Salesforce

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK vs Blitzz Visual Assistance

Side-by-side comparison · 24 data points

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK

5.0·5reviews

Salesforce’s choice for collaboration delivers better customer experiences and increases CSAT, FCR, and AOV. ScreenMeet is embedded in the Salesforce platform for a seamless experience, and Salesforce is an investor in and customer of ScreenMeet.

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1. Listing metadata

Field-level data

	ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK	Blitzz Visual Assistance
Tagline	“Salesforce’s choice for collaboration delivers better customer experiences and increases CSAT, FCR, and AOV. ScreenMeet is embedded in the Salesforce platform for a seamless experience, and Salesforce is an investor in and customer of ScreenMeet. ”247 chars	“Blitzz Visual Remote Assistant for Salesforce provides users with a user-friendly, feature-rich solution for remote Cobrowse, Screenshare, Video Support, Video Chat and Voice Chat to help your agents remotely troubleshoot customers and sell products.”250 chars
Description	1193 / 2000 chars60% used	1153 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdeitja+6 more	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	Projector.is, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK and Blitzz Visual Assistance
Metric	ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK	Blitzz Visual Assistance
Rating	★ 5.0 ★	4.8 ★
Total reviews	5	★ 6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	6	★ 9
Languages	11 supported	17 supported
Listed since	Nov 2017	Jun 2021

Listed	November 15, 2017	June 23, 2021

Last updated	—	—

3. Features

As listed by each developer

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK

The ScreenMeet platform completes digital transformation initiatives for Salesforce Sales Cloud and Service Cloud customers. Contact center agents can remotely connect with customers on any device on any OS, on the web, or in applications.
SOPHISTICATED YET SIMPLE TO USE *No downloads *Embedded in your Salesforce instance *Launch in a single click *Connect in seconds *Sleek UX *Multi-channel support *Automated session data logging
ENTERPRISE-GRADE *Built on Amazon Web Services (AWS), the leading cloud solution *Data transmission: TLS and DTLS 1.2+, AES-256-bit encryption *SOC2 Type 2 certified *Authentication with Salesforce for added security *Store data in your cloud in Geo
ROI IN MONTHS *3x more usage *No CapEx *No maintenance fees *No forced upgrades *No maximum concurrent users *No charge for unused licenses *Almost no extra training time *Customer Success Team included
Meet the product suite that simplifies customer experience. More Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session logging delivers reporting and insights into tickets.
ScreenMeet’s Salesforce integration is a managed package, allowing you to add ScreenMeet launch capabilities to any object record page. Authentication via users’ Salesforce credentials allows admins to easily manage and provision access.

Blitzz Visual Assistance

HOW IT WORKS 1. Start a Blitzz session directly from Salesforce. 2. Invite guests instantly via SMS, Email, or WhatsApp. 3. Guest join the video call with a single click in their browser. 4. Use markup, pointer, photo capture to guide the end user
VISUAL REMOTE ASSISTANCE (VRA) Provide real-time help with live video and interactive tools. Agents see exactly what the customer sees, guide them visually, and solve problems quickly without the need for complex explanations or multiple interactions.
REMOTE VIDEO INSPECTIONS (RVI) Conduct inspections and audits virtually with live video. Capture images, record details, and log findings directly into Salesforce. Reduce site visits, save time, and ensure compliance with accurate visual documentation.
COBROWSING & SCREENSHARE Go beyond screen share with secure cobrowsing. See exactly what the customer sees in their browser, guide them step-by-step, and reduce errors during onboarding, troubleshooting, or checkout flows.
ANNOTATION & MARKUP TOOLS Agents can point, highlight, or draw directly on the customer’s screen or video feed. These visual tools remove guesswork, make instructions clear, and ensure issues are solved correctly on the first interaction.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK	Blitzz Visual Assistance
video	Not ranked	#3
demo https	Not ranked	#5
for seamless	#9	Not ranked
multichannel connect	#9	Not ranked
seamless	#9	Not ranked

6. App details

Long-form description · keyword frequency

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK

Meet the product suite that simplifies customer experience. Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session data logging delivers visibility and insights into every ticket. Reporting is simplified for a 360-degree view and complete data integration with Salesforce. ScreenMeet Remote Support Manage with ease and have complete control of your end-users’ device. Remote takeover gives you quick access to Windows, Mac, iOS, and Android systems directly from the chat, ticket, case, or incident. ScreenMeet Live Work together seamlessly to improve the customer experience. Our no-download collaboration offering includes voice, video, screenshare, and mobile camera share. ScreenMeet Cobrowse Stream your website or mobile app to improve the customer experience. Our embedded solution requires no software for the customer or agent. ScreenMeet Replay Record an issue and upload it as part of a case. Provide more context for the Agent to resolve the issue more easily. Additional details ScreenMeet’s Salesforce integration is a managed package, allowing you to add ScreenMeet launch capabilities

Top keywords

screenmeet7×4.07%
customer4×2.33%
customer experience3×1.74%
experience3×1.74%
integration3×1.74%
agent2×1.16%
case2×1.16%
complete2×1.16%
data2×1.16%
issue2×1.16%
mobile2×1.16%
remote2×1.16%

Blitzz Visual Assistance

Blitzz delivers Remote Video Support (RVS) and Remote Video Inspections (RVI) inside Salesforce. Teams use Visual Remote Assistance (VRA), Cobrowsing, Screenshare, Markup, Image Capture, and AI Call Summaries to resolve issues faster and cut truck rolls. BUSINESS BENEFITS • Faster resolution and higher First Call Resolution (FCR). • Reduce costly truck rolls through remote inspections. • Boost CSAT and NPS with guided visual support. • Empower agents and technicians with real-time tools. • Maintain audit trail with images, notes, and summaries in Salesforce. KEY USE CASES 1. Remote Customer Support & Troubleshooting 2. Remote Inspections & Compliance Audits 3. Cobrowsing for Guided Onboarding and Checkout 4. Claims, Warranty & Insurance Verification 5. Field Service Collaboration & Training START FAST • Free 14-day trial available. • Quick AppExchange install, easy to scale. • Flexible pricing with annual discounts and enterprise plans. • Native integration with Salesforce Lightning, Service Cloud, and Field Service. • Secure video, cobrowse, and screenshare with annotation and markup. DEMO • https://blitzz.co/demo

Top keywords

remote6×3.95%
inspections3×1.97%
salesforce3×1.97%
service3×1.97%
support3×1.97%
video3×1.97%
blitzz2×1.32%
call2×1.32%

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK vs Blitzz Visual Assistance

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK

1. Listing metadata

Blitzz Visual Assistance

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK or Blitzz Visual Assistance cheaper?

Which has better reviews, ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK or Blitzz Visual Assistance?

Should I choose ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK or Blitzz Visual Assistance?

Which is faster to set up, ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK or Blitzz Visual Assistance?

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