Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
- channels2×1.41%
- customer feedback2×1.41%
- feedback2×1.41%
- ratings2×1.41%
ServiceMax Engage - Customer Self-Service Mobile Application
To improve the experience of their customers, service organizations are increasingly seeking to involve them in the service process. They do that by providing greater visibility into how service is being performed, and by giving their end users an active role in initiating and even performing minor repairs on their own. In turn, engaged end customers help improve the quality and completeness of asset data, contributing to productivity and equipment uptime for service providers and manufacturers. In the same way a banking mobile app lets you review your assets and transactions to gain better insight into your finances, Engage allows your customers to be kept informed of service interventions, service history and asset data quality. Service Outcomes - Enhanced customer experience - Increase recurring revenue - Improve asset data quality and visibility - Reduce call volume & number of work orders - Strengthen omnichannel strategy End Customer Benefits - Control of their own service interactions - Fast and easy remote support - Mobile access to real-time asset and service information
Top keywords
- service9×5.33%
- asset4×2.37%
- asset data3×1.78%
- customers3×1.78%
- data3×1.78%
- end3×1.78%
- quality3×1.78%
- asset data quality2×1.18%
