Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
- channels2×1.41%
- customer feedback2×1.41%
- feedback2×1.41%
- ratings2×1.41%
Total Expert
Total Expert for Salesforce extends Salesforce with the industry-specific intelligence, compliant marketing, and engagement automation your team needs to win customers for life. Engage borrowers at every financial milestone with industry-specific journey orchestration from nurture through post-close. Access a brand-controlled library of auto-personalized, compliant marketing templates pre-loaded with each loan officer's name, photo, and NMLS number. Act on Customer IQ signals credit inquiries, MLS alerts, rate and equity alerts, and life events surfaced directly in the Salesforce record. Launch RESPA-compliant co-marketing with referral partners, including rate flyers, single property websites, and auto-personalized materials with full audit trails. Initiate AI Sales Assistant calls from Salesforce workflows and surface call recordings and engagement history directly on the Salesforce record. Sync contacts bi-directionally, with full engagement activity emails, journeys, and campaigns visible inside Salesforce. Build dynamic customer profiles that combine Salesforce CRM data with with Total Expert intelligence for a complete view of every borrower relationship.
Top keywords
- salesforce7×4.58%
- engagement3×1.96%
- alerts2×1.31%
- auto-personalized2×1.31%
- compliant2×1.31%
- compliant marketing2×1.31%
- customer2×1.31%
- directly2×1.31%
