Which works better for small vs large Salesforce AppExchange admins?

Exstream | Document Generation for Salesforce typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool typically suits early-stage and growth-mode teams based on its published review base (40 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Exstream | Document vs Communicat-O - SMS | — Salesforce

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool vs Exstream | Document Generation for Salesforce

Side-by-side comparison · 24 data points

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

5.0·40reviews

Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Exstream \| Document Generation for Salesforce	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Tagline	“OpenText Communications for Salesforce is an enterprise solution for interactive and personalized document generation. It offers simple graphical template design, can be integrated into Salesforce Flows and scales to millions of documents.”239 chars	“Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.”254 chars
Description	1192 / 2000 chars60% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeitja+3 more	en
Platforms	Salesforce	Salesforce
Developer	OpenText Corporation	Manras Technologies UK Limited

At a glance

8 metrics · auto-computed

Feature comparison between Exstream | Document Generation for Salesforce and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool
Metric	Exstream \| Document Generation for Salesforce	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Rating	5.0 ★	5.0 ★
Total reviews	2	★ 40
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	—
Listed features	3	★ 9
Languages	8 supported	1 supported
Listed since	Aug 2018	Feb 2022

Listed	August 8, 2018	February 10, 2022

Last updated	—	—

3. Features

As listed by each developer

Exstream | Document Generation for Salesforce

Design experiences that delight customers and nurture relationships at every step of the journey to drive brand loyalty, revenue, and customer lifetime value. Revise, repurpose, and personalize content faster and with less effort.
Mitigate risk by ensuring branding and regulatory compliance. Be confident that your communications are using up-to-date customer information.
Business users can create and update templates using a variety of interfaces – no need to have developers maintain templates through coding.

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Delayed response leads to customer loss. So, Communicat-O brings together messages across all platforms like WhatsApp, WeChat, Facebook, Telegram, Zalo, Line, Viber & many more to a unified inbox to ensure you do not miss out on a single Customer/message.
Communicat-O lets you send bulk messages to customers on their preferred platforms effortlessly. It helps to track performance with indepth reports, also helps in analyzing trends & to optimize campaigns in real time for better engagement.
Communicat-O enables seamless, lag-free communication with zero downtime. Effortlessly integrate with SMS, WhatsApp, WeChat, Facebook, Instagram, Telegram, Line, Viber, Zalo, Intercom and GMB chat for efficient, uninterrupted messaging across channels.
CommunicatO revolutionizes business communication with seamless WhatsApp integration. It helps centralize interactions and boost efficiency. Hence, simplifying workflows, ensuring exceptional experiences, & unlocking growth opportunities.
Simplify your business communication with Communicat-O's SMS integration. You can streamline your workflow and provide a unified customer experience. No more bouncing between different channels—Communicat-O consolidates all.
Simplify communication management with seamless Telegram integration by Communicat-O. You can consolidate all your interactions. Stay connected with your customers, respond promptly, and never miss a message again.
Effortlessly manage Instagram interactions with CommunicatO. You can consolidate all your conversations, respond efficiently, and nurture customer relationships. Simplify social media management and unlock Instagram's communication potential.
Try Communicat-O's seamless integration with Facebook Messenger. You can manage your Facebook Messenger interactions alongside other communication channels, all from one centralized platform.
Effortless Communication with Line & Communicat-O! Simplify interactions, stay connected, and never miss a message. Respond instantly and manage all customer chats in one place - seamless, efficient, and hassle-free this simple salesforce integration!

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Exstream \| Document Generation for Salesforce	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
for seamless	Not ranked	#4
seamless	Not ranked	#5
management automated communications	#8	Not ranked
chatbot	Not ranked	#15
sign document	#88	Not ranked

6. App details

Long-form description · keyword frequency

Exstream | Document Generation for Salesforce

OpenText Communications for Salesforce (previously called Exstream for Salesforce) is an enterprise solution for interactive and automatic document generation. We have the flexibility to deliver letters, quotes, proposals, contracts, service documents. Our global footprint means we can support multi-lingual requirements and large organisations. Analysts report OpenText as the leader in the Customer Communication Management (CCM) market. Forester define this as: “Software used to compose, format, personalize, and distribute content to support [..] customer communications and improve the customer experience.“ Communications for Salesforce generates communications with data sourced from multiple systems like Salesforce, SAP and SQL databases. We understand the output could take many varieties: pdf, sms, web, email plus many more (this is called Multi-Channel). Communications for Salesforce is able to print, mail, sign or save the documents as well as store back into Salesforce. - Simple and flexible Salesforce configuration - Intuitive user experience - Leveraging the recognized leader in CCM software - Storage back into Salesforce object, or to OpenText Content Management

Top keywords

salesforce8×4.91%
communications5×3.07%
communications for salesforce3×1.84%
customer3×1.84%
opentext3×1.84%
back2×1.23%
back into salesforce2×1.23%
called2×1.23%
ccm2×1.23%
content2×1.23%
documents2×1.23%
experience2×1.23%

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Communicat-O is a powerful multi-channel messaging solution that integrates seamlessly with Salesforce and brings together all communications across social media platforms like WhatsApp, Facebook, SMS, Telegram, Viber, Zalo, Line, Intercom and Google My Business chat into a single interface, making it easier for the companies to respond & keep track of all their previous interactions across all platforms at once place. This all-in-one interface enhances customer engagement, streamlines team collaboration, and ensures no customer interaction is missed. Businesses can efficiently manage conversations, assign chats to the right team members, and handle multiple conversations simultaneously with the multi-chat window feature. With AI-powered responses, bulk messaging, and real-time analytics, Communicat-O helps businesses optimize customer communication and drive better results. The shared inbox boosts productivity, while the mobile-ready solution allows seamless communication on the go. With additional features like pre-configured chatbot responses, automated templates, taggable conversations, & its exceptional quality of being the only seamless mobile-ready solution in the market.

Top keywords

conversations3×1.94%
customer3×1.94%
businesses2×1.29%
communicat-o2×1.29%
communication2×1.29%
interface2×1.29%
messaging2×1.29%

Frequently asked

Common questions about this comparison

Is Exstream | Document Generation for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool cheaper?

Both Exstream | Document Generation for Salesforce and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool offer paid plans only. Exstream | Document Generation for Salesforce starts at paid; Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Exstream | Document Generation for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Exstream | Document Generation for Salesforce (5.0★, 2 reviews) and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool (5.0★, 40 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Exstream | Document Generation for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

AppRanks cannot separate these two on rating — both sit at 5.0★. Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool does carry the larger published review base (40 vs 2). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Exstream | Document Generation for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Both apps are one-click installs from the Salesforce AppExchange. Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool has the deeper published review base (40 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool vs Exstream | Document Generation for Salesforce

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

1. Listing metadata

Exstream | Document Generation for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Exstream | Document Generation for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool cheaper?

Which has better reviews, Exstream | Document Generation for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Should I choose Exstream | Document Generation for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Which is faster to set up, Exstream | Document Generation for Salesforce or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

See full keyword rankings, install trends, and weekly alerts

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Which works better for small vs large Salesforce AppExchange admins?

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