Is CRMJetty Customer Portal or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Both CRMJetty Customer Portal and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT offer paid plans only. CRMJetty Customer Portal starts at paid; Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, CRMJetty Customer Portal or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

CRMJetty Customer Portal (5.0★, 7 reviews) and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT (5.0★, 2 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose CRMJetty Customer Portal or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

AppRanks cannot separate these two on rating — both sit at 5.0★. CRMJetty Customer Portal does carry the larger published review base (7 vs 2). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CRMJetty Customer Portal or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Both apps are one-click installs from the Salesforce AppExchange. CRMJetty Customer Portal has the deeper published review base (7 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CRMJetty Customer Portal typically suits early-stage and growth-mode teams based on its published review base (7 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between CRMJetty Customer Portal and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Migration support varies by app and category. CRMJetty Customer Portal and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

CRMJetty Customer vs Zonka Feedback — Salesforce

CRMJetty Customer Portal vs Zonka Feedback

Side-by-side comparison · 24 data points

CRMJetty Customer Portal

5.0·7reviews

Self design your customer portal with CRMJetty WordPress Customer Portal solution and securely connect it with Salesforce. Allow your teams to engage with customers through a centralized yet isolated platform. Read our customer stories and whitepapers.

salesforcepaid

Change

1. Listing metadata

Field-level data

	CRMJetty Customer Portal	Zonka Feedback
Tagline	“Self design your customer portal with CRMJetty WordPress Customer Portal solution and securely connect it with Salesforce. Allow your teams to engage with customers through a centralized yet isolated platform. Read our customer stories and whitepapers.”252 chars	“Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.”254 chars
Description	1150 / 2000 chars57% used	1195 / 2000 chars60% used
Screenshots	—	—
Languages	en	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	CRMJetty	Zonka Feedback

At a glance

8 metrics · auto-computed

Feature comparison between CRMJetty Customer Portal and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT
Metric	CRMJetty Customer Portal	Zonka Feedback: Surveys and Feedback for Salesforce \| Measure NPS, CES & CSAT
Rating	5.0 ★	5.0 ★
Total reviews	★ 7	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	—
Listed features	9	9
Languages	1 supported	17 supported
Listed since	Aug 2017	Jan 2023

Listed	August 25, 2017	January 13, 2023

Last updated	—	—

3. Features

As listed by each developer

CRMJetty Customer Portal

Native Salesforce Integration The portal works directly with Salesforce data models, supporting both standard and custom objects while maintaining platform-level security, permissions, and data integrity.
No-Code / Low-Code Configuration Create and modify site layouts, forms, and user flows using visual builders, enabling fast deployment and ongoing iterations without heavy development work.
Dynamic Data Components Utilize ready-made UI elements like tables, cards, and filters to display and interact with live Salesforce data in an intuitive and user-friendly way.
Role-Based Access Control Visibility and access follow Salesforce roles, profiles, and sharing settings, ensuring that every user sees only the data relevant to them.
Branded Mobile App A fully responsive and customizable mobile app supports teams and external users on the go, enabling real-time collaboration from any location.
Advanced Workflow Automation Portal activities can trigger Salesforce flows, approvals, and automated processes to ensure consistent operations and faster response cycles.
Real-Time Dashboards & Analytics Visual dashboards and metrics sourced directly from Salesforce deliver immediate insights into performance, activity, and progress.
Multi-Site & Multi-Language Capabilities Operate multiple brands or region-specific experiences from a single portal setup, supporting localization and diverse user groups.
Seamless Third-Party Integrations Integrate easily with payment systems, document management tools, support platforms, and other business applications to extend the portal ecosystem.

Zonka Feedback

NPS, CSAT & CES Surveys ✔️ Run Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys inside Salesforce. ✔️ Pre-built templates, 30+ question types, logic branching, and VoC measurement across the customer lifecycle.
Easy-to-Use No Code Survey Builder ✔️ Build and customize surveys with a drag-and-drop builder. ✔️Add logic, skip patterns, and pre-fill questions with Salesforce data without developer assistance.
Omnichannel Feedback Collection ✔️ Send surveys via email, SMS, and WhatsApp. ✔️ Trigger surveys automatically from any Salesforce event and collect customer feedback across every channel and touchpoint.
Digital & In-App Feedback ✔️ Capture feedback on your website, inside your product, and in-app. ✔️ Embed surveys as popups, widgets, or exit-intent forms for contextual, in-the-moment feedback collection.
AI Sentiment Analysis & Signals ✔️ Automatically detect sentiment, urgency, and churn signals across open-text responses. ✔️ Identify how customers feel beyond the score at scale, across every response.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CRMJetty Customer Portal	Zonka Feedback
automate customer feedback	Not ranked	#1
customer feedback	Not ranked	#1
csat ces	Not ranked	#1
wordpress	#2	Not ranked
portal	#2	Not ranked

6. App details

Long-form description · keyword frequency

CRMJetty Customer Portal

CRMJetty’s WordPress Customer Portal is a ready-to-integrate solution that allows businesses to build, configure, and streamline customer operations and information. Businesses can grow when they have the correct solution in place. Customers are key for any business, and we are focused on making your customer experience better. • Few major use cases: ◦ Advanced Case Management with Deflection ◦ Order Management and Tracking ◦ Document Sharing and Management ◦ Knowledge Base Support ◦ Tasks / Projects Management ◦ Custom Data Forms ◦ Complete Content Management • Visible Benefits: ◦ Unlimited Portal Users ◦ Secure Integration with CRM ◦ No-hidden cost • Technical Capabilities: ◦ Role-based Access ◦ Access to All CRM Objects ◦ Single Sign-On ◦ List, Form, Page Builders ◦ Advanced data widgets ◦ Dashboards Looking for a Salesforce WordPress Customer Portal solution? Just contact us, and we’ll take care of the rest! Checkout here: https://www.crmjetty.com/salesforce-wordpress-customer-portal/

Top keywords

management5×3.76%
customer4×3.01%
portal3×2.26%
access2×1.50%
advanced2×1.50%
businesses2×1.50%
crm2×1.50%
crmjetty2×1.50%
customer portal2×1.50%
data2×1.50%
wordpress2×1.50%
wordpress customer2×1.50%

Zonka Feedback

Zonka Feedback is a native Salesforce app for collecting, analyzing, and acting on customer feedback. You can run NPS, CSAT & CES surveys across email, SMS, WhatsApp, and in-app with AI-powered analysis and automated actions built directly into Salesforce. CAPTURE EVERY SIGNAL ⭐ Trigger NPS, CSAT, CES & VoC surveys on case closure, opportunity changes, or any Salesforce event ⭐ Reach customers via email, SMS, WhatsApp, in-app, website, and offline channels ⭐ Embed surveys in emails for one-click responses and higher response rates UNDERSTAND WITH AI ⭐ Surface themes, key drivers, and sentiment behind every score automatically ⭐ Track entities, aspects, and topics mentioned across all responses ⭐ Detect urgency, churn signals, and customer intent in open-text responses ⭐ Understand what's driving score changes with AI impact analysis ⭐ Deliver role-based dashboards so CX, support, and product teams see what's relevant TURN FEEDBACK INTO ACTION ⭐ Map responses to any standard or custom Salesforce object in real-time ⭐ Trigger workflows, alerts, and tasks automatically based on incoming feedback ⭐ Build 360-degree customer profiles and close the feedback loop inside Salesforce

Top keywords

feedback5×2.99%
salesforce5×2.99%
responses4×2.40%
customer3×1.80%
surveys3×1.80%
ai2×1.20%
analysis2×1.20%
automatically2×1.20%

CRMJetty Customer Portal vs Zonka Feedback

CRMJetty Customer Portal

1. Listing metadata

Zonka Feedback

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CRMJetty Customer Portal or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Which has better reviews, CRMJetty Customer Portal or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Should I choose CRMJetty Customer Portal or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Which is faster to set up, CRMJetty Customer Portal or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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